How to Protect Your Carpets Between Cleanings

protect your carpet

Your carpets represent a substantial investment in your home. Carpets protect the subfloor beneath. They add comfort, color, and warmth to a room. They provide a barrier between your bare feet and the cold floor in the winter months. Carpets do many jobs in our homes, and they’re not cheap to replace.

Periodically having your carpets professionally cleaned goes a long way toward ensuring that they’ll remain both functional and attractive for as long as possible. But there’s more you can do to keep your carpets clean, lush, and beautiful for years to come.

Here’s a list of simple Do’s and Don’ts when it comes to maintaining your carpet investment.

DO

  • Place welcome mats at ground level entry areas to contain dust and soil tracked in from outside.
  • Clean these mats regularly.
  • Ask family members and guests to remove their shoes at the door.
  • Implement a regular vacuuming schedule (daily for most businesses dealing with the public; weekly for homes; twice weekly for pet owners.)
  • Vacuum room edges and under furniture every second or third time you vacuum.
  • If you have pets, bathe and brush them regularly to reduce hair, dander and dirt in the home.
  • Avoid bringing juicy or sticky foods into carpeted rooms.
  • Serve beverages to children in cups with tight-fitting lids.
  • Spills happen. When they do, act fast to mitigate the stain. The longer you wait, the more likely the stain will set in the fibers and absorb into the carpet padding. This can lead to odor and mold growth.
  • Keep a small remnant of your carpet for testing new spot cleaners or other cleaning solutions before using them on the installed carpet.
  • Have your carpet professionally cleaned for maintenance (Yearly for homes, more often for businesses.)

DON’T

  • Vigorously scrub a carpet stain. This is an ineffective practice that will actually push the stain farther down into the carpet, while fraying the carpet fibers. Blot instead of scrubbing.
  • Use the wrong cleaning product. To avoid permanent damage or discoloration, make sure to read the manufacturer’s instructions carefully.
  • Use deodorant powders incorrectly. Deodorizing powders can leave gunky residue on your carpet, which can become more and more noticeable with repeated use.
  • Rent faulty carpet cleaning equipment. Unfortunately, rental equipment is often improperly maintained. Sometimes rental machines can do more harm than good.

With proper maintenance practices, you can get the most out of your carpet for many years to come! If you live in Western NC and are in need of one-time or regularly scheduled carpet cleaning for your home or business, give us a call at 828.772.1824 or use our contact form to get in touch today!

 

Carpet Cleaning Service in Arden NC

carpet cleaning arden nc

Looking for a good carpet cleaning service in Arden NC? Your search is over!

Five Step Carpet Care is Arden’s most trusted carpet cleaning company, for several important reasons. Our customers say they love our friendly crew, our prompt service, and our thoroughness and professionalism. They also like that we show up when we say we’re going to and never leave a mess behind.

Of course, it doesn’t hurt that when we’re done cleaning your carpets, they look clean and vibrant as new, and they smell fresh, too. (We can even tackle hard-to-clean pet stains, and we actually get the odor out!) Or that our cleaning solutions are green, sustainable, and completely non-toxic for your family, pets, and the environment.

No matter the style or fiber of your carpet, and no matter what kind of stain, our exclusive five step process will get them clean with no damage to the carpet itself. Check out some of our before and after photos to see what we mean.

We’d love to show you what makes Five Step so special. If you’d like us to make you our next satisfied customer, give us a call at 828.772.1824 or drop us a line via our contact form.

Clean Carpets for Christmas!

Are you hosting guests at your home this holiday season? Maybe you’re planning a Christmas or New Years party, or just expecting family for Christmas dinner. Preparing your home for guests can be stressful at any time of year, but especially in December, when most of us have so many other demands on our time. From gift shopping to meal planning to putting in the extra hours at work to wrap those projects up before taking time off for the holidays, you’re probably stretched pretty thin. Not to mention that all you really want to do when you have a few minutes to spare is sit in front of the fire and stuff yourself with Christmas cookies, not deep cleaning the living room!

But there is one item you can cross off your list, and that’s the carpet and rugs. Our team of friendly pros can get your carpets looking sparkling new, and lightning fast. We also offer a convenient rug pick-up and drop-off service, so you can get your area rugs and even fine oriental rugs cleaned without even stepping outside the front door.

And, as always, our cleaning solutions are 100% green and sustainable, so you can pamper your home with no uncomfortable environmental guilt!

Even if you’re not hosting any gatherings this holiday season, having immaculately clean and vibrant carpets and rugs in your home is a wonderful way to start the new year off fresh. You might consider making carpet cleaning a New Years resolution for your home!

If you live in Asheville, NC, or the surrounding area, and you’re looking for top-notch, professional carpet cleaning, give us a call at 828.772.1824 or drop us a line using our contact form. There’s still time to get those carpets and rugs looking spotless before Christmas!

 

 

Best of the Five Step Blog!

Greetings, readers! The leaves are turning in Asheville, and we are loving the fall weather. Hope you’re enjoying it, too!

This week, we thought we’d do a round-up of all the best and most informative blog posts we’ve published on the Five Step blog over the last year. From tips for hiring a carpet cleaning service to the worst advice we’ve ever heard about carpet cleaning, we’ve touched on a lot of topics over the years. So, without further ado, here are 8 of our best all-time blog posts!

5 Signs You Should Invest in Rugs

5 Upholstery Cleaning Myths, BUSTED!

The Worst Carpet Cleaning Advice We’ve Ever Heard

worst carpet cleaning advice

What Does Spring Cleaning Have to do with Rugs and Carpets?

spring cleaning rugs

New Years Resolutions for Your Carpet

new years resolutions

Asheville Pet Odor Removal

asheville pet odor removal

What’s that smell???

Carpet Care for Small Business

small business carpet care

Tips for Hiring a GOOD Carpet Cleaner

asheville, how often should i have my carpet cleaned

 

Our Five Steps Are What Sets Us Apart

A lot of customers ask us, “Five Step Carpet Care? What are the five steps all about?” Well, we don’t make staircases and we haven’t created any new dance moves lately. The “five steps” refer to our unique carpet cleaning process that, along with our reliability and professionalism, make us Asheville’s best carpet cleaning company. If you’ve hired us to clean your carpets, then you know from experience that our five steps work! But you might still be mystified. What are the five steps?

We always aim to be honest and transparent with our customers. Unlike some companies, who will only answer questions about their process or cleaning solutions in vague terms, and who promise to get out stains and odors, only to have them re-emerge from beneath the carpet a few days after they leave. We don’t mind telling you exactly what our five step process entails, because we have nothing to hide! Our cleaning solutions are every bit as clean and honest as we are with our customers.

Our green carpet cleaning solution is non-toxic, biodegradable, colorless, odorless and hypoallergenic. It contains no soap, bleach or enzymes. That means it’s safe for your carpets and healthy for your kids and pets. Also, we use a lot less water than our industry competitors. This means lower risk of shrinkage and color fading, and it’s much more environmentally friendly and sustainable than the water intensive processes most other companies use. Since our cleaning solution is soap-free, your carpets will stay clean longer, as there is no residue left over for dirt and grime to adhere to.

At Five Step Carpet Care, we believe that honesty is the best policy, and that if we only use the most environmentally friendly cleaning products, we can afford to be honest about what we use. We believe that the health of our clients, their pets, and the environment is more important than our bottom line. So without further ado, here are the famous “Five Steps”!

  • STEP 1: A professional soil extractor is used to remove deep down dirt, dust and allergens.
  • STEP 2: Non-toxic cleaning solution is applied to carpet fibers with special attention given to problem areas.
  • STEP 3: A professional rotary activator is used to loosen and lift deeply embedded soil and stains from the carpet. At this step, we also use hot water extraction if necessary.
  • STEP 4: A machine with a special 100% cotton bonnet is used to remove any remaining soil and pollutants. It also accelerates drying.
  • STEP 5: Carpet pile is groomed to give it the new carpet look and feel. Furniture is placed back to its original position with special protective pads.

And that’s it! Not so complex, and it really works! If you’re looking for green carpet cleaning in Asheville, NC and the surrounding areas, give us a call at 828.772.1824 or use our contact form to drop us a line today!

Best Carpet Cleaners in Weaverville NC!

carpet cleaning weaverville nc

Why do our clients think we’re the best carpet cleaners in Weaverville NC? We could tell you all about how effective our cleaning process is, or how friendly and professional our staff is, or how our cleaning solutions are all 100% green and safe for your home and the environment. We could tell you it’s our industry knowledge that gives us a superior edge, or how customer service is what makes us shine, and all of that would be true! But we think you’d rather hear it from our customers themselves.

So we’re devoting this blog post to some of the great testimonials we’ve received from WNC homeowners and businesses over the years. Take a look at what our customers have to say about Five Step Carpet Care!

“Scott Finney and the Five Step Carpet Care team are hands down the best carpet, rug and upholstery service I’ve ever used. Their customer service, quality of cleaning and punctuality are consistently first in class. I’ve used them for my home as well as my health care office and it’s important to me and my patients that they use green products that are safe for the environment. Their philosophy that the customer comes first is clear in every aspect of working with this company and I’ve referred them to numerous coworkers and friends. Thanks Five Step for making my life easier and my house and office smell better!”

Dr. Larry Golson of Envision Eyecare

“Top notch service from the first phone call – to walking in our front door. Scott was so personable and made the whole experience easy. He was professional and his work is flawless. Very happy customer!”

Juliet, Homeowner

“We love Five Step Carpet Care and depend on Scott and his team for all our carpet cleaning needs (which were considerable with a particular feline companion we had… we’d highly recommend them to any and everyone!”

Mitchell, Homeowner

If you need carpet cleaners in Weaverville NC, give us a call at 828.772.1824 or use our contact form to get in touch with us today. Or if you just want to keep in touch, go like our Facebook page for carpet care news (and, okay, a few cat memes).

Carpet Care for Small Businesses

Let’s talk about carpet care for small businesses!

carpet care for small businesses

If you own a small business, you know how overwhelming it can be to make sure that everything gets done. Product and service delivery, hiring, billing, customer service, marketing, equipment maintenance, payroll, and taxes have all got to be completed on schedule. And with all of those demands on an entrepreneur’s time, it’s understandable that some other things always seem to get put off until later.

Why is Professional Carpet Care So Important?

Getting your carpets professionally cleaned can often be one of those “back burner” tasks. But if your small business location has carpet, it’s important to keep it looking fresh and clean—especially if you receive customers at your business location. But aesthetics are not the only concern. Your health, as well as that of your employees and customers, is also a factor.

Over time, carpets accumulate pollutants that can become a health hazard. Some of these pollutants, such as mold spores, pollen, and dust, are sufficiently combated with regular vacuuming. But others–like bacteria, viruses, chemicals and pesticides–can only be extracted with professional cleaning. These contaminants can be transferred onto carpets from foot traffic, drafts from an open door, spills, or even sneezes. In order to keep your business location’s carpets beautiful AND healthy, it’s a good idea to commit to routine cleaning.

How Often Should I Have My Business’ Carpets Cleaned?

But how often should you have your business’ carpets cleaned? Well, that depends on what kind of business you are running. Here are some guidelines to help you decide:

• If you do not receive clients at your location, and you have relatively little foot traffic, you can probably get by with yearly professional cleanings.
• If your business location does receive clients, or has moderate to heavy foot traffic, two to three cleanings a year are recommended.
• Restaurants, hotels, and nursing homes should have carpets cleaned more frequently in order to maintain a healthy environment. Monthly cleaning is recommended.
• Elementary and high schools should have carpets cleaned on an every three to six months schedule.
• Carpets in kindergartens or day care centers require extra attention. Young children are built low to the ground and attract a lot more dirt and dust than adults, as well as bacteria and viruses. Their developing immune systems are also much more susceptible to illness from bacteria or viruses. Therefore it is recommended that daycare centers have carpets professionally cleaned monthly.
• During a period of epidemic disease (such as flu): schools, hotels, nursing homes, restaurants and daycare centers should commit to rigorous weekly cleaning.

Vacuuming and Protection for Your Carpets

In between cleanings, keep your business’ carpets looking great by sticking to a routine vacuuming schedule. When having work done inside your location, put down adhesive carpet protection strips where the heaviest foot traffic will be. It’s also a great idea to place welcome mats both inside and outside of the main entryway for customers and employees to wipe their feet on before entering the space. When small spills or stains occur, you can blot (not rub) with a dry paper towel to remove as much of the moisture as you can. Don’t use spot cleaners on your carpet unless you have tested them in an out-of-the-way location first to ensure they don’t result in fading or damage to the carpet fiber. Finally, be aware that attempting to clean your business’ carpets on your own can result in a voided manufacturer’s warranty.

We hope this blog post helped you make an informed decision about carpet care for your business! If your business is located in the Asheville, NC area, give Five Step a call or contact us for your carpet care needs.

Tips for Hiring a GOOD Carpet Cleaner

asheville, hiring a good carpet cleaner

Hiring a good carpet cleaner can pose a difficult choice, to say the least. Since carpet cleaning is something most people only do once every couple of years, it can be hard to maintain a relationship with your carpet cleaner like you do with a mechanic or lawn care service. And with so many options on the market, it’s hard to know what type of service to go with. To make matters worse, many carpet cleaning companies make it nearly impossible to find out basic information through their website or promotional materials, such as whether they use bleach or soap products in their cleaning solutions. And then there are always those horror stories about carpets getting completely ruined by incompetent cleaners—or, even worse, a child or pet becoming ill from exposure to the carpet after cleaning.

Thankfully, there are ways to limit the possibility of something going horribly wrong when you are hiring a carpet cleaner. It’s a fairly simple matter of doing a small amount of homework before making your decision. Here’s a quick list of items to check up on for each company you consider.

  1. Find out how long the company has been in business. While a shorter length of time in business shouldn’t necessarily disqualify a carpet cleaning service (everyone has to start somewhere), it is important to determine how much experience the company has. You don’t want to be taken in by a fly-by-night company that will clean your carpets today and go out of business next week. If the company you’re considering has been around for less than a year or two, find out what experience the owner and employees had prior to the company’s opening, and check online for reviews and testimonials.
  2. Learn what type of equipment and carpet cleaning solutions they use. There are all types of carpet cleaning systems and equipment. You should be able to fairly easily determine what kind your prospective carpet cleaner uses by looking on their website. If they don’t have a website, that might be a warning sign. If the information you’re looking for isn’t readily available on the website, the owner or representative should answer your question when you ask without hesitation.
  3. Pricing considerations. There are a lot of things in life that you can skimp on, trying to get the absolute lowest price. Carpet cleaning is not one of them. An unbelievably low price usually means unbelievable incompetence. On the other hand, if the price seems way too expensive, you would probably do well to keep shopping. Do the math. Does it seem reasonable that a company could stay in business charging the price that you were quoted, without cutting corners?
  4. Make sure the company is bonded and insured. No matter how good a carpet cleaning service is, no one is immune to accidents. As with any service provider doing work in your home, make absolutely sure the service you choose is bonded and insured…just in case.
  5. Check Reviews. It’s the age of information! If you can’t find reviews of a service company online, chances are they’re either brand-spanking new, or they are going to great lengths to keep reviews off the internet. Good companies LOVE reviews. Even if there’s an occasional nasty one, the good ones more than make up for it by bringing new business to their door. Free sites like Yelp! and membership sites like Angie’s List will show you reviews of all the relevant service providers in your area. But Googling the name of the company you’re researching is also an effective way to find reviews.
  6. How do the company representatives treat you? Even if a company passes all five of the tests above, you want to make sure they’re going to treat you with respect and consideration. When you call or email the company, do they get back to you within a reasonable time frame? Are they friendly and courteous? Do they answer your questions honestly? If the company passes this final test, you’ve probably found yourself a keeper.

We hope this list helps you through the sometimes frustrating task of choosing a carpet care company. If you live in the Asheville, NC area, you are welcome to put us to the test! Peruse our blog and website, and feel free to call us at 828.772.1824 or get in touch through the contact form with any additional questions you might have.

Best of the Five Step Blog!

Greetings, readers! Spring has finally sprung in Asheville, and we are loving the warm weather. Hope you’re enjoying it, too!

This week, we thought we’d do a round-up of all the best and most informative blog posts we’ve published on the Five Step blog over the last year. From great before-and-after photos to the importance of maintaining a vacuuming schedule in your home or business, we’ve touched on a lot of topics over the last twelve months. So, without further ado, here are our 8 best blog posts from 2015!

Green Carpet Cleaning — What are the Five Steps?

oriental rug cleaning, carpet cleaning, five steps, green carpet cleaningIn this post, we tell you how we do what we do. How do we get carpets and rugs so clean, without leaving behind toxic residues or harming the environment? Check out this post to find out.

 

 

 

 

How Often Should I Vacuum?

how often should i vacuumHouses don’t come with instruction books. Many people ask us, “how often should I be vacuuming my carpets?” But there’s not a one-size-fits-all answer. It depends on many factors, such as what kind of carpet, quantity and type of traffic, and other variables. So we created this informative blog post to help you answer that question.

 

 

 

 

 

How Often Should I Have My Carpets Cleaned?

asheville, how often should i have my carpet cleanedTo follow up on the post about how often to vacuum, we did a post on how often you should have your carpets professionally cleaned. This, too, can vary a lot from person to person, home to home, or business to business. But taking into account the factors explained in this post can help you make an informed decision!

 

 

 

 

How Can I Protect My Carpet?

carpet careCarpeting for your home is a big investment, and you want to make sure it has a long life and remains in good, vibrant condition. There are ways to protect your carpet to ensure a longer life. This post goes through a few ways to keep your carpets maintained and cared for.

 

 

How Healthy Is Your Home?

Carpet bacteria mold mitesEver wonder what kind of microscopic critters might be hiding in your home? This post takes you through a list of health hazards that could be present in your floors, and tells you what you can do to minimize the risks.

 

 

 

 

Upholstery Cleaning: Rental or Pro?

upholstery cleaning rentalThis is a great article to consult if you’re trying to decide whether to hire professional upholstery cleaners or to rent a machine and do it yourself.

 

 

 

 

 

DIY Carpet Cleaning: Should You Risk It?

DIY Carpet CleaningIn this post, we offer a non-biased (well, maybe only slightly biased) breakdown of the factors you should consider when deciding whether to have your carpets professionally cleaned, or to DIY it.

 

 

 

 

Best of the Before-and-After Pics

oriental rug cleaningWe publish a lot of before-and-after photos of our work. But this one is our absolute favorite. To the left, you can see what this fine rug looked like BEFORE we cleaned it. Click over and see what it looked like AFTER! Even we had a hard time believing our eyes, and we do this every day!

 

 

 

 

 

Well, that’s it. We hope you enjoyed this round-up of our best blog posts from 2015. If you live in the Asheville NC area, or elsewhere in western NC, and you need carpet, rug, tile, slate, upholstery, or wood floor cleaning services, we hope you’ll call us at 828.772.1824 or click over to our handy contact form to get in touch with us today.

Use this Carpet Cleaning Checklist to Prepare for Your Cleaning!

carpet cleaning checklist

Sometimes our customers ask what they can do to prepare for their carpet cleaning. There’s not much you need to do—we’re pretty self sufficient. But there are a couple of simple preparations you can make to help ensure that your carpet cleaning goes smoothly and quickly.

Here’s a carpet cleaning checklist that you can use to prepare on the day of your carpet cleaning.

  1. Schedule your carpet cleaning for a day when you won’t need to use the room. For instance, if you’re having the carpets cleaned in your den, and your son’s soccer team comes over on Thursdays after practice for pizza in the den, don’t schedule your carpet cleaning on a Thursday. Once the carpet has been cleaned, keep your family members and pets out of the room for a minimum of 3-4 hours to allow the carpet to dry.
  2. Pick up small items. Before the crew arrives, go through the room and do a quick pick-up. Move toys, magazine racks, sit-arounds, and other small items out of the room.
  3. Remove breakables from the room. Our professional staff is very careful and conscious when it comes to the safety of your belongings. When using our equipment, we always try to remain conscious of our surroundings to prevent any mishaps. But, better safe than sorry. If you have fragile items hanging on the walls, for instance, it might be a good idea to get them out of the way before your scheduled carpet cleaning.
  4. Get cats and dogs secured in another area of the house. Our carpet cleaning solutions are non-toxic and totally safe for you and your pets, but dogs and cats can get in the way when we’re cleaning. Or they might be frightened of our equipment. So the best bet is to get your pets secured in another room while the carpet crew is at your home.
  5. Move heavy furniture out of the way. We will move smaller items or furniture that can be slid from one side of the room to another, but please move all heavy items out of the room before our arrival. Or, our strapping crew can move your heavy furniture for you for an extra charge.
  6. Vacuum if you want—or don’t. Some of our clients prefer to vacuum the carpet before we arrive, but it’s not necessary. We will vacuum prior to cleaning.
  7. Prepare to be amazed! Your carpets are going to look GREAT after we’re done. If you’re prone to knee-weakness when you’re pleasantly surprised, you might want to get a chair ready to collapse in!

And that’s it! We’ll take care of the rest.

We hope you found this carpet cleaning checklist helpful. If you are looking for a sustainable, green carpet cleaning service in the Asheville, NC area, contact us or give us a call at 828.772.1824 today!