What they are saying
“Scott Finney and the Five Step Carpet Care team are hands down the best carpet, rug and upholstery service I’ve ever used. Their customer service, quality of cleaning and punctuality are consistently first in class. I’ve used them for my home as well as my health care office and it’s important to me and my patients that they use green products that are safe for the environment. Their philosophy that the customer comes first is clear in every aspect of working with this company and I’ve referred them to numerous coworkers and friends. Thanks Five Step for making my life easier and my house and office smell better!”
“I have known Scott Finney for almost five years personally and as a business associate. Within that time frame Scott and I have served on two different association boards together. Scott’s attention to detail and stellar business practices has made him one of the top floor cleaning and maintenance service companies in Western North Carolina. Wether commercial or residential I highly recommend Five Step Carpet Care.”
“Talking about a Guy who knows how to clean carpets! We at Asheville’s Fun Depot have had 5 or 6 carpet cleaning companies come to the Fun Depot to clean the carpets over the past 7 years. After they finished the carpets looked fine, but in a couple of days the stains resurfaced. A couple of years ago, I called Scott with Five Step to see what he could do. For the first time, the stains were gone. Scotty and his team are always very prompt and professional. I highly recommend his service for rugs or carpet!”
“Scott and his team have done work for me at home, in my rental properties, and in my business during the past 4 years. In every case the results have been spectacular and the service has been excellent. He cleaned our office carpet after 10 years of walk-in traffic and restored it to its original color. He cleaned the carpets in my home and removed all traces of spills and two dogs. I had an upholstered chair in storage that a cat used for birthing her kittens. Just before taking it to the dump I called Scott – the chair has been in my business office ever since.
My rental homes have given him the best chance to show what he can do. He has cleaned the carpets after each tenant, bringing them back to like-new condition. At least once I was sure that carpet replacement would be required, but after Scott’s cleaning there was no need. He has been able to remove the stains, traffic patterns, and pet traces. He always arrives when scheduled, works quickly and efficiently, and exceeds my expectations with the results. I wouldn’t consider anyone else for my carpet and upholstery cleaning needs.”
“The Hotel Indigo – Asheville Downtown has been working with Scott Finney and Five Step Carpet Care since opening in 2009.
Before choosing a carpet cleaning contractor for our hotel we asked Scott and his competitors to interview and demonstrate their cleaning system. Five Step was an easy choice for a number of reasons. The primary one being Scott’s attitude and his crews commitment to service and quality. The process used is another reason. IHG and Hotel Indigo are participants in the Green Engage Initiate. We work closely with all our contractors/suppliers to reduce our carbon footprint and require the use of environmentally friendly products. Five Step meets our program standards – cleaning with all “Green Seal” products and their system uses substantially less water than extraction cleaning.
We also use Five Step for cleaning our upholstery and drapes. Having one contractor for all our guest room and public area cleaning is essential to achieving our goals. It saves me time and I don’t have to worry about something getting missed. Scott takes care of the schedule and keeps track of our progress throughout the season. He and his crew work in perfect harmony with the maintenance and housekeeping staff which is also essential to our overall success.
Honestly, more that anything else listed above – we can count on Scott. In 5 years of working together he has always answered my call and been there when needed. In our business there is no tomorrow when there’s a problem. I can recommend Scott and Five Step for all commercial/residential cleaning without hesitation. He’s one of the best contractors I’ve worked with in 20 years of building maintenance.”