How to Prepare For Your Carpet Cleaning

prepare for carpet cleaning

What should you do to get ready for a professional carpet cleaning? There’s not much you need to do—we’re fairly self-sufficient. But there are a few simple preparations you can make to help ensure that your carpet cleaning goes smoothly and quickly.

We have put together an easy checklist that you can use to prepare on the day of your carpet cleaning:

  1. Schedule your carpet cleaning for a day when you won’t need to use the room. For instance, if you’re having the carpets cleaned in your guest room and you have relatives coming from out of town, schedule your cleaning for the day before they arrive. Once the carpet has been cleaned, keep family members and pets out of the room for a minimum of 3-4 hours to allow the carpet to dry.
  2. Pick up small items. Before the crew arrives, go through the room and do a quick pick-up. Move toys, shoes, magazine racks, potted plants, and other small items out of the room.
  3. Remove breakables from the room. Our professional staff is careful and cautious when it comes to the safety of your belongings. When using our equipment, we always try to remain conscious of our surroundings to prevent any mishaps. But, better safe than sorry. If you have fragile items hanging on the walls, for instance, it might be a good idea to get them out of the way before your scheduled carpet cleaning. And definitely remove any breakables from tables that will need to be moved prior to the cleaning.
  4. Get cats and dogs secured in another area of the house. Our carpet cleaning solutions are non-toxic and totally safe for you and your pets, but dogs and cats can get in the way when we’re cleaning. Or they might be frightened of our equipment. So the best bet is to get your pets secured in another room while the carpet crew is at your home.
  5. Move heavy furniture out of the way. We will move smaller items or furniture that can be slid from one side of the room to another, but please move all heavy items out of the room before our arrival. Or, if you prefer, our strapping crew can move your heavy furniture for you for an extra charge.
  6. Vacuum if you want—or don’t. Some of our clients prefer to vacuum the carpet before we arrive, but it’s not necessary. We will vacuum prior to cleaning.
  7. Prepare to be wowed! Your carpets are going to look AMAZING after we’re done. If you’re prone to weakness in the knees when you’re pleasantly surprised, you might want to have a soft chair ready to collapse in!

And that’s it! We’ll take care of the rest.

We hope you found this carpet cleaning checklist helpful. If you are looking for a sustainable, green carpet cleaning service in the Asheville, NC area, contact us or give us a call at 828.237.3237 today!

 

How to Clean a Fabric Couch

how to clean a fabric couch

There’s nothing like sinking into a comfy couch to watch your favorite show or read a good book after a long day of work. But after a couple of years of use, the upholstery on your comfy couch can start to feel not-so-comfy. Over time, the fabric collects spills, dirt, oil from your skin, and pet dander, leaving it looking—and feeling—grimy. Luckily, if the damage hasn’t gone too far, it’s a fairly simple DIY matter to clean a fabric couch. Here’s how to do it.

  1. Vacuum first. Thoroughly vacuum the cushions, arms, and back of the couch, and don’t forget to remove the cushions and vacuum underneath to get rid of crumbs and dirt that might be hiding there.
  2. Stain removal. Most types of fabric upholstery (both cotton and synthetic) can be cleaned with a mixture of vinegar and water. Use one part vinegar to three parts warm water, and squeeze a small amount of dish soap into the mixture. Dab the mixture onto the stains, or mist the area with a spray bottle. Use a clean cloth or towel to wipe the stain until it lifts, then rinse the towel and dab the area to remove any soap residue. Pat dry. (Note that this method might not work for certain types of stains, like ink, or for stains that have set for a long time. If you have stains that won’t come out with vinegar and water, your best bet is to call Five Step! We’ll get the stains out in no time.)
  3. Allow for drying time. Once you’ve patted all of the excess moisture out of the upholstery, allow the couch to air dry for 3-4 hours. You can direct the airflow of a fan toward the couch to speed up the process, or if you live in a very humid climate.

The above method works great for periodic maintenance of your cloth-upholstered furniture, but it’s intended to spot clean stained areas, and not the whole couch! Your fabric couch will still benefit from professional upholstery cleaning on occasion, to deep clean it and make it look like new.

If you live in the Asheville, NC area and are in need of top-notch upholstery cleaning services, give Five Step a call at 828.237.3237 or get in touch via our contact form today!

Coronavirus/COVID-19 Update

Earlier this week we published our company’s official response to the Coronavirus/COVID-19 crisis, and assured customers that if anything changed, we would let everyone know.

Well, not unexpectedly, a few things have changed! Read on to find out how recent developments have affected our business.

Still Providing Services at Unoccupied Properties

As a result of Buncombe County’s shelter-in-place policy that began on Wednesday, as well as North Carolina’s stay-at-home order (announced yesterday), we are temporarily changing our business practices to comply with the law and to help keep WNC safe and healthy.

Rug Cleaning Services

Until further notice, Five Step will only be able to perform cleaning services in unoccupied properties. To clarify, we can still clean carpets, upholstery, wood floors, and tile in homes, businesses, and vacation properties that are currently vacant or unoccupied.

In addition, we are still taking rugs for cleaning in our Asheville facility, and we are still offering pick-up and delivery service for rugs.

Health and Safety Precautions

As we mentioned in our last update, our crew is taking extra precautions to prevent spread of the coronavirus, such as wearing gloves and face masks, washing hands frequently, closely monitoring our health, and practicing social distancing.

We know this is a tough time for many people in our community. We hope that everyone stays safe and healthy!

 

Five Step’s Response to Coronavirus/COVID-19

To all Five Step Carpet Care Customers,

We wanted to take a moment to share with you how we are responding to the ongoing Coronavirus (COVID-19) crisis.

For the time being, we are still open and working. There are still people (and businesses, and churches) in the community who need our services, and we want to keep providing those services as long as it’s feasible to do so.

Customers can still make an appointment with us to have carpets, upholstery, wood floors, or tile cleaned. And of course we are still providing our rug cleaning service at our Asheville facility, with pick-up and delivery available.

Our crew is taking extra precautions, too. We’re staying abreast of cleaning industry standards on how to prevent the spread of coronavirus. Our cleaning solutions are proven to kill 99.99% of viruses. We are wearing gloves to avoid spreading germs. Crewmembers are closely monitoring their own health, and of course no one with a fever, cough, or any other symptoms will be allowed to continue working.

We also remain alert to the news and to local, state, and federal guidance that may cause us to alter our policies going forward, and we will post here on the blog, as well as on our Facebook page, if anything changes.

We hope everyone is staying safe and healthy in these uncertain times.

Best of the Five Step Blog!

Hello readers! This week we thought we’d do a round-up of some of the very best posts we’ve published on the Five Step blog over the years.. From how to clean up puppy accidents, to bad carpet cleaning advice, to tips on choosing a vacuum cleaner, there’s a lot of information here!

So without further ado, here are ten of the BEST posts from the Five Step Carpet Care blog!

 

Can You Wash Scotch Guarded Fabric?

how to clean scotch guarded fabric

 

Why Does My Wool Rug Smell?

carpet cleaning asheville

 

How to Clean a Futon Mattress

 

5 Signs You Should Invest in Rugs

 

The Worst Carpet Cleaning Advice We’ve Ever Heard

worst carpet cleaning advice

 

Pros and Cons of Different Types of Vacuum Cleaners

 

DIY Carpet Cleaning: Should You Risk It?

DIY Carpet Cleaning

 

5 Upholstery Cleaning Myths, BUSTED!

 

How to Clean Up Poop Off Carpet

 

WNC Cigarette Smoke Odor Removal

cigarette smoke odor removal

How to Clean Up Poop Off Carpet

If you have dogs or cats, no matter how well they’re trained, accidents will happen. It’s inevitable. No one loves cleaning up poop off of carpet (or anything else, for that matter) but as a pet owner and a reasonably clean person, you’re going to have to roll up your sleeves at some point and just do it.

It’s commonly believed that feces stains do not come out of carpet without professional cleaning. This is true sometimes, but not always. If you notice the poop while it’s still relatively fresh, you should be able to remove the stain without too much trouble. It’s when you fail to notice it right away, or when it gets smeared into the carpet pile, that the stains might not come out with DIY methods. In that case, a professional carpet cleaner is probably your best bet.

But assuming your pet has just left their present recently, here are the easy steps you can take to clean the stain up quickly and efficiently.

You will need paper towels, a bottle of club soda, some regular liquid dish soap (Joy or similar), and a clean, dry cloth or towel. Once you have your materials ready, follow these steps:

  1. Using your paper towels, remove any solid pieces and dispose of them.
  2. Pour a small amount of club soda on the stain. It will bubble, and the bubbling action will lift the remaining poop to the surface of the carpet.
  3. Blot with your dry cloth or towel.
  4. Repeat steps 2 and 3 until you’ve lifted up as much of the stain as possible.
  5. Squeeze a small amount of dish soap onto the stain, and rub it in. (Don’t use too much dish soap, as the residue might be difficult to rinse out.)
  6. Pour one final bit of club soda on top of the dish soap. It will foam up.
  7. Use your cloth to massage out the remaining poop residue.
  8. Allow the carpet to dry, and then fluff it back up.

You’ll be surprised how well this non-toxic method works for removal of feces stains from carpet!

Now, you would think that poop stains are the worst offending stains your pets can make. But that’s actually not true. Urine is worse, since it spreads and seeps down into your carpet. Even if you remove the stain, the odor will stay behind. This type of deep-set odor can be nearly impossible to get out with DIY methods. So that’s when you definitely need the help of professionals!

Five Step Carpet Care has helped hundreds of pet owners with this exact problem. Rest assured, we can get the odor out! If you live in the Asheville, NC area and have a pet stain or pet odor problem in your house, call Five Step at 828.237,3237 or drop us a line to get a quote.

 

 

 

 

Before and After Carpet Cleaning in Asheville, NC!

We’re back this week with some more great before-and-after shots from our adventures of carpet cleaning in Asheville, NC. Wait until you see the transformation!

It’s always exciting to leave a client’s home knowing we’ve done a great job cleaning their carpets.  Sometimes, folks aren’t so sure whether the cleaning is even going to work when they hire us. But, they figure it’s worth it to at least try cleaning those dirty carpets before deciding to spend a lot more money replacing them!

Of course, they’re always pleasantly surprised when the job is done. Our trusted five step process can restore even the filthiest carpets. No matter what kind of stains, odors, or wear you’re dealing with, Five Step Carpet Care can make your carpets look like new again!

Before Carpet Cleaning

Without further ado, here is the before photo! Check out those stains, and the grooves where furniture sat for years with dirt collecting around it where the vacuum won’t reach. A person would be forgiven for thinking that this was a hopeless situation. But not so! Scroll down to see the amazing transformation that takes place when we put this dirty carpet through our five step cleaning process.

After Carpet Cleaning

And here we have our After picture. As you can see, the stains are all gone. There is no remaining trace of dirt and no indication that any furniture ever sat in this room. It almost looks like a brand new carpet installation, but trust us, all we did was clean the carpet like normal.

If you’re in the Asheville area and looking for a highly skilled professional carpet cleaning team, give Five Step a call! We are the top choice for carpet cleaning in Asheville, NC and the surrounding area. You can call us at 828.237.3237 or shoot us a message. You and your carpets will be glad you did!

Five Step, Five Stars! More Glowing Reviews from our Customers!

We don’t mean to brag, but we rack up a lot of five star reviews. Each month we get a few more on Google, and we love reading what our customers have to say about their Five Step experience.

From impossible carpet stains to dingy-looking sofas to lackluster hardwoods–our customers have challenged our skills to the best of their abilities. One customer even commented that after we came to clean his puppy-stained carpet, “You wouldn’t know we had a puppy.” That’s a pretty high recommendation!

We thought we’d share some of those reviews here on the blog today, so that you can see why customers choose Five Step Carpet Care above the competition!

What We’re Thankful for in 2019!

The weather has turned chilly and the leaves have changed color here in Asheville. Most of the leaf peepers have come and gone, and we’re settling in for a cozy winter. Thanksgiving is just one week away, can you believe it?

In the spirit of the holiday, we’d like to take a few minutes to talk about what we’re thankful for this November.

  1. Clean carpets! (And rugs, hardwood floors, tile, grout, and upholstery.) We are thankful that we’re able to bring a non-toxic, eco-friendly, and sustainable clean to so many area homes. There’s something about a freshly cleaned carpet or rug that adds warmth and coziness to any home, and we really appreciate the opportunity to provide that for so many local families.
  2. We are safe, healthy, warm, and well-fed. Let’s not take it for granted. Not everyone is so fortunate as to have a sturdy, dry home; good health; plenty of food; and friends and family to share it with this Thanksgiving.
  3. We live in Asheville! We truly do live in one of the most beautiful places on this earth, and we are so grateful to call western North Carolina home. From the breezy hot afternoons of June to the quiet snowy mornings of January, the weather is nice almost all year round. We get the most breathtaking mountain views just driving to our clients homes and businesses every day. There are so many things to do and experience in WNC—from delicious cuisine to waterfall hikes to musical events to brewery tours. And this area is populated with some of the loveliest and kindest people anywhere in the world. We wouldn’t trade our home here for anywhere else.
  4. New friends and associates! We are very active in our local business networking community, and 2019 has been a great year for meeting new people and establishing mutually beneficial business connections. We love being a part of this vibrant community, and we look forward to all that 2020 has to offer.
  5. Cranberry recipes! Not everyone loves cranberry sauce, cranberry relish, cranberry muffins, cranberry stuffing, and all the other cranberry items that make their annual appearance at Thanksgiving. But for those of us who do, this is the time of year to appreciate all of that cranberry goodness. Get it while you can, because those cranberries are going to disappear from the supermarket before Christmas!
  6. Our fantastic customers! Our clients are the best. Really. From the bottom of our hearts, we thank YOU for your trust, your support, your business, and your friendship. We strive every day to give you, our customers, the high quality work and friendly service you deserve, and we heartily appreciate you for helping to make our business a success!

We hope you have just as many things to be thankful for this year as we do, and that your holiday is filled with joy. Happy Thanksgiving from your friends at Five Step!

 

 

Professional Rug Cleaning Asheville

Ever wonder what happens to your rug when we take it to our Asheville facility to be cleaned? In this post, we’ll show you a rug’s eye view of the cleaning process!

Step 1

First, we soak your rug in a lovely, cleansing bath.

Step 2

Next, we move the rug out of the bath…

Step 3

…and over to the rubber mat, where we vacuum the excess moisture out.

Step 4

As this machine moves over the rug fibers, the agitation causes any excess dirt left over after the soak to be absorbed into the cleaning pad.

Step 5

Almost done! Next, we brush the rug gently, ensuring that all the fibers are facing the same direction and that your rug looks its best!

Step 6

Finally, your rug is hung up to dry. It’ll be home soon!

Did you enjoy our virtual rug cleaning tour? Don’t let your rugs be jealous of the luxury treatment we give our clients’ rugs! If you live in the Asheville, NC area, we can clean your rugs, too. We even offer a convenient pick up and delivery service. Drop us a line or give us a call at 828.237.3237 to find out more!