See What Customers Say About Five Step Carpet Care!

Every once in awhile we like to devote a blog post to all of the great five star reviews we receive!

We love to make our customers happy by providing the best carpet, rug, wood floor, and tile cleaning in the Asheville area, and our Google reviews are a mark of our success! Take a look at what customers have to say about Five Step Carpet Care.

If you live in the Asheville, NC area and are in search of high quality, professional carpet cleaning (or area rug, wood floor, or tile cleaning) services, give us a call at 828.237.3237 or drop us a line today!

Vacuum Cleaners: To Bag or Not to Bag?

When we’re out cleaning carpets, we often get asked about vacuum cleaners. Which type is best?

Last week discussed the pros and cons of different types of vacuum cleaners, but once you’ve chosen a type (unless you go with a robotic or stick style vacuum cleaner), you’re going to have to determine whether you prefer a bagged or bagless model.

Both options have their own benefits and disadvantages. Let’s go over the pros and cons of each.

The bagged model is the original vacuum cleaner—the one our mothers and grandmothers all used. Although bagless vacuums have become the most popular option for consumers since their introduction a couple decades ago, bagged vacuums still sell. That tells you that the bagless option is not necessarily superior in every situation. A lot of people still prefer a vacuum cleaner with a bag, and not just out of nostalgia!

For one thing, bagged versions are more hygienic than their bagless counterparts. This is mainly due to the fact that removing the vacuum bag and throwing it away releases a lot less dust and allergens into the air than emptying a canister. Bagged vacuums also usually come standard with HEPA filtration. (Many bagless models have HEPA filters, as well.) This means that fewer allergens will be released into the air, either through exhaust or when changing the bag.

The main drawback to bagged models is that you have to keep buying bags for them! But keep in mind that many bagless models require repeat purchases, too—of filters. And with a bagged vacuum, you will begin to notice reduced performance as the bag fills. Some people see this as an early warning system, but for others, it can be a pain.

Bagless vacuums have become the most widely used type of cleaner for home use in recent years. They tend to be less expensive than bagged, and even if they require filter changes, it ends up being a less frequent purchase than if you had to buy bags all the time.

Another advantage to bagless choices is that it is very easy to see when the dirt receptacle is full, since they are always made of clear plastic, easily viewable to the user.

Bagless is also the greener choice, since you aren’t putting all of those bags in the landfill year after year. But emptying the receptacles can release a lot of dust and allergens, so if you have asthma or severe allergies, a bagged model is recommended. If you do go with a bagless option, it’s better to empty the receptacle outside the home.

Hopefully this post helped you narrow down your preference between bagged and bagless vacuum models!

If you live in the Asheville, NC area and are looking for top-notch professional carpet cleaning, give Five Step a call at 828.772.1824 or write us a line today!

 

Pros and Cons of Different Types of Vacuum Cleaners

Shopping for a new vacuum cleaner? With all of the brands and varieties on the market, it can be hard to know what model is right for your home or business. As Asheville’s top choice for professional carpet cleaning, we get asked about vacuums a lot. What type is best for cleaning carpets? Hard surfaces? Drapes and furniture? Which kind is best for air quality? While there’s no one-size-fits-all solution, all types of vacuums have their own pros and cons. Take a look at the list below to help you narrow down your options.

  • Canister Vacuums- Canister style vacuum cleaners have a vacuum head that is attached to the main unit by a long hose. The main unit, or canister, rolls along on the ground behind you while you vacuum. These models usually come with multiple attachments for different vacuuming jobs, and a retractable cord reel that saves you the trouble of having to wrap and secure the cord yourself. One of the main draws of the canister vacuum cleaner is that it makes it easier to clean in nooks and crannies, and behind or underneath furniture. The wand style attachment also makes it easy to clean drapes, blinds, and walls. If you have stairs in your home, this might be the vacuum for you, as it is very difficult to tackle stairs with most other models. While a canister vacuum may be lighter weight and better for maneuverability than an upright, it isn’t as good at cleaning carpet, and storing it might pose some extra difficulties. If you have a bad back, you might want to go with another option—using a canister vacuum involves more bending than other types.
  • Upright Vacuums- Uprights are the most popular vacuum cleaners on the market. Their large, powerful heads make cleaning carpets a breeze, and it’s easy to store them because most of the space they take up is vertical. Most upright vacuums come equipped with longer cords and larger dirt capacities than canister models, and they often have motorized bristles for more effective carpet cleaning. The upright style can be heavy and unwieldy for lugging up and down stairs, but for straightforward vacuuming, it’s easier on the back than a canister style. Many uprights are designed specifically for carpets, so if you have different types of flooring in your home, make sure you purchase a model that can handle all of them.
  • Robotic Vacuums- Robot vacuum cleaners are great for busy people who either can’t move around due to age or injuries, or don’t have much time to clean. These little units clean while you’re at work, or at night while you sleep! Having your whole house vacuumed without any labor on your part sounds amazing, right? But there are a few drawbacks. First, these units can be difficult to program, so if you’re not tech-savvy, call a friend who is (or your grandkids) to help you get started. Secondly, robotic vacuums can miss areas that a human wouldn’t. But the biggest caution goes out to pet owners. It’s probably not a great idea to let your robotic vacuum have free rein of the house if you have pets, especially if they are not reliably house trained. There are plenty of horror stories on the internet about what happened when the cute little robot vacuum cleaner rolled through a puppy accident in the middle of the night. It’s not pretty, believe us!
  • Stick Vacuums- Another good choice for those with bad backs or limited storage, stick vacuums are made to be incredibly lightweight and their slim design means they’ll fit almost anywhere. The dirt receptacle in most stick vacuums is designed so that you can easily empty the container into the trash without touching the mess. But with all of that slimness and lightness, these vacuums sacrifice power and versatility. They tend to not come with attachments for different types of cleaning jobs, and their motors are usually weaker than other types, which means that they won’t suck up as much dirt and debris, and may have a harder time tackling carpets.
  • Central Vacuums- While central vacuum units pose a greater expense than any other type, the investment can be a worthwhile one. Central vacs are quieter, cleaner, and more flexible than portable vacuums. Their dirt capacity is huge, and they can often pump exhaust outside of the home. They’re great for cleaning hardwoods and other hard surfaces, and they’re the easiest of all of the options for cleaning stairs. One drawback is that they require professional installation, and if the unit breaks down, it can be difficult to find a local repair service. But if you’re looking to add value to your home for a future sale, central vacs are often a good investment.

We hope this list of pros and cons helped you narrow down the best vacuum cleaning option for your home or business! Check back for our next blog post, in which we’ll discuss bagged vs. bagless vacuum cleaners.

If you live in the Asheville, NC area and are looking for a professional carpet cleaning service, give us a call at 828.772.1824 or send us a message today!

 

What’s the Best Vacuuming Frequency for Your Home or Business?

There are many benefits to installing carpet in our homes and businesses. The most obvious one is that it beautifies our surroundings. Carpeting also reduces noise and vibration and keeps our feet warm in the winter.

But carpet serves another function—one that’s not as beneficial to the home or business owner. Carpet absorbs matter. It attracts and traps unwanted substances over time, whether these substances are visible or not. In other words, even though your carpet may not look stained or dirty, it can still hold pollutants as a result of normal use. These pollutants can include soils, fibers, and atmospheric dust, as well as allergens like pollen, fungi, mycotoxins, and mites. If you have pets, you can add pet hair and dander to the list, as well.

Fortunately, regular vacuuming is a highly effective way of removing most of these pollutants. (Bacteria and viruses can also hide in your carpet, but these are more difficult to extract with just vacuuming. See this post for more information.)

So, how often should you vacuum? Well, it depends upon a number of factors. The answer will vary, not only from home to home and office to office but even from room to room and season to season.

Once a week will suffice for a moderate-traffic room with no extra considerations such as pets, children, or high humidity. Light traffic rooms may need less, and high traffic rooms may need more. You can determine your carpet care maintenance needs by consulting the list below.

Some factors to keep in mind when deciding how often to vacuum are:

  1. Frequency of use: is the room a high traffic area, like a family room, waiting room or hallway? These sorts of rooms will need more frequent vacuuming than low traffic areas like guest bedrooms and conference rooms.
  2. Children: Do you have children living in your home, or does your business cater to a lot of children, like a daycare or an indoor entertainment facility? If so, you will want to vacuum more often, not just because children tend to be greater vectors for dust and debris, but also because they are more susceptible to illness than adults.
  3. Sick and Elderly: Does your business serve the elderly and/or infirm? If you are operating a medical facility or a nursing home, you will want to vacuum more often as well in order to protect the health of your vulnerable patients.
  4. Temperature, Humidity and Time of Year: Does the area get more traffic during the summer than the winter? Often, the carpet in homes will need more vacuuming in the warmer months because people spend more time outdoors and therefore bring in more dust and debris from outside. Humidity is also a factor: the moisture in the air can collect pollutants and then condense on the carpet.
  5. Pets: Have cats and dogs? You should probably double the frequency of vacuuming in the rooms where they spend the most time.
  6. Smoking, cooking and woodstoves: Smoke and ash can easily get trapped in your carpet, as can oils and other cooking residues.
  7. What floor is the room on? Ground level floors tend to absorb more matter from outside than upstairs floors.

We hope you found this post helpful and informative! If you are looking for professional carpet cleaning in the Asheville area, give Five Step a call at 828.772.1824 or shoot us a message.

 

Five Step Now Carrying Rug Pads!

What kind of rug backing should you use underneath your fine rugs?

We’ve been asked that question many times by our customers, and now we have an in-house solution!

Oriental rugs add beauty and character to your home’s interior, but they are often a pain to deal with. They slip around on your hardwood floors. They can bunch up and cause tripping hazards.

To help our customers keep their rugs in place, we have begun carrying Duo-Lock rug pads. The Duo-Lock is an extra cushioned, high performance, rubber-backed rug pad. It’s non-slip, and will work with your oriental rugs, Persian rugs, and any kind of area rug. It has maximum gripping power and can be used on hard floors or carpets. Using an underlay solution like the Duo-Lock can help prolong the life of your rug by eliminating friction to the bottom of the rug. It even provides added padding for the comfort of your feet!

The Duo-Lock can be trimmed to fit any rug size. It is mold, mildew, and moth resistant and is easy to clean. This pad is guaranteed to retain its non-slip properties for ten years with proper maintenance.

Duo-Lock rug pads are available now! To get yours, give us a call at 828.772.1824 or get in touch via our contact form today. And while you’re at it, why not treat those fine rugs to a spa day at Five Step’s Asheville facility?

 

How to Safely Clean a Hardwood Floor

Deep cleaning hardwood floors is one of our specialties. We’ve cleaned a lot of wood floors and restored shine and beauty to even the most hopeless of cases. But in between professional cleanings, you still have to clean your floor! Our clients often ask our opinion about the best way to keep their wood floors looking clean and beautiful, so here are some tips.

  1. Remove dirt, debris, pet hair, and particulates from the floor first with a dust mop or the floor brush attachment of your vacuum.
  2. Once every two to four weeks, clean the floor using a liquid cleaner or oil soap specially formulated for hardwood floors. Follow the instructions on the container and make sure to dilute it sufficiently in water so as not to leave behind a sticky or filmy residue after you clean.
  3. Mix the cleaning solution in a bucket and use a sponge mop to clean the floors, wringing out the mop after each dip in the solution to ensure the floors do not get too wet. Once the entire area has been mopped with the cleaner, rinse the mop thoroughly and wet-mop the floor without cleaner.
  4. Leaving your hardwood floor damp may damage it, so make sure to dry the floor thoroughly using a dry towel.
  5. Prevent scratches in your floor by providing interior and exterior doormats and using protective pads or discs on the feet of tables, chairs, and sofas.

And there you have it! Follow these simple steps and your hardwood floors will stay bright and lustrous between deep cleanings.

If you live in the Asheville area, give us a call at 828.772.1824 or get in touch via our contact form today to schedule your wood floor cleaning! (And yes, we clean pine and laminate floors, too!)

 

 

 

Are Health Hazards Hiding in Your Carpet?

When it comes to carpets, cleanliness is not just what you see on the surface. Carpet health hazards often go unaddressed because we can’t see them. Vacuuming is a good start to keeping clean carpets, and it’s great for dealing with unwanted debris and particulates, like mold spores. But for a healthy clean at the microscopic level, periodic professional cleaning is required.

When you prep raw meat in your kitchen, do you clean up with a wet paper towel, or do you use a cleaning solution to take care of any bacteria remaining behind on the kitchen surfaces? Chances are, you put the cutting board and knife into the dishwasher, where it will be scoured with steaming hot water and an antibacterial detergent. Then you spray the counter with an antibacterial spray, and you wash your hands, too. Not taking these steps could pose serious harm to your family’s health.

We may not eat food off of our carpets. But when your carpet is overdue for a deep cleaning, it can harbor the same types of health hazards found in a kitchen, like bacteria and viruses, plus extra ones like mites and fungi. They ride in on the soles of your shoes, or on your pets’ paws. They settle into the carpet fibers and make themselves at home. Vacuuming alone can’t tackle these invisible threats. Some of the contaminants may cause odors, which, over time, can impact not just your health, but also your enjoyment of the home.

But there’s good news. Periodic professional deep cleanings can eliminate those contaminants and leave you confident in not only the cleanliness, but also the healthiness of your home.

Five Step Carpet Care can eliminate the health hazards hiding in your carpet. With our unique, environmentally friendly, and sustainable five step process, your carpets will look as good as new, even under a microscope! Our cleaning solutions are 100% non-toxic and safe for you, your family, and your pets.

Live in the Asheville, NC area? Give us a call at 828.772.1824 or get in touch via our contact form today to schedule your cleaning!

 

Amazing Before and After Area Rug Cleaning!

It’s been awhile since we did a Before and After post, so I thought it would be a great time to share some photos of an area rug we cleaned recently.

We clean area rugs, including fine and oriental rugs, in our facility in West Asheville. Each rug that visits our facility gets a luxurious spa treatment, complete with a tub soak in our all-natural, non-toxic cleaning solutions.

As you can see, this particular rug looked a bit worse for wear when it arrived. It appears that a large piece of furniture has been sitting on top of it for a long time, and it hasn’t been cleaned underneath. There might be a little staining from spills, as well. But that’s nothing we haven’t successfully dealt with before. Trust us, we’ve cleaned far worse.

BEFORE

Now take a look at the very same rug, after being treated to our amazing five step cleaning process! It looks as good as new. The texture is restored to the rug fibers and the color is renewed. Seriously, if I saw that rug for sale in a Home Depot, it would never occur to me that it wasn’t brand new.

AFTER

If you live in the Asheville area and are looking for a top notch area rug cleaning service, give Five Step a call at 828.772.1824 or drop us a line via our contact form. For our area rug cleaning prices, check here. We offer convenient pick-up and delivery service, or you can drop your rugs off at our facility yourself.

How to Protect Your Carpets Between Cleanings

protect your carpet

Your carpets represent a substantial investment in your home. Carpets protect the subfloor beneath. They add comfort, color, and warmth to a room. They provide a barrier between your bare feet and the cold floor in the winter months. Carpets do many jobs in our homes, and they’re not cheap to replace.

Periodically having your carpets professionally cleaned goes a long way toward ensuring that they’ll remain both functional and attractive for as long as possible. But there’s more you can do to keep your carpets clean, lush, and beautiful for years to come.

Here’s a list of simple Do’s and Don’ts when it comes to maintaining your carpet investment.

DO

  • Place welcome mats at ground level entry areas to contain dust and soil tracked in from outside.
  • Clean these mats regularly.
  • Ask family members and guests to remove their shoes at the door.
  • Implement a regular vacuuming schedule (daily for most businesses dealing with the public; weekly for homes; twice weekly for pet owners.)
  • Vacuum room edges and under furniture every second or third time you vacuum.
  • If you have pets, bathe and brush them regularly to reduce hair, dander and dirt in the home.
  • Avoid bringing juicy or sticky foods into carpeted rooms.
  • Serve beverages to children in cups with tight-fitting lids.
  • Spills happen. When they do, act fast to mitigate the stain. The longer you wait, the more likely the stain will set in the fibers and absorb into the carpet padding. This can lead to odor and mold growth.
  • Keep a small remnant of your carpet for testing new spot cleaners or other cleaning solutions before using them on the installed carpet.
  • Have your carpet professionally cleaned for maintenance (Yearly for homes, more often for businesses.)

DON’T

  • Vigorously scrub a carpet stain. This is an ineffective practice that will actually push the stain farther down into the carpet, while fraying the carpet fibers. Blot instead of scrubbing.
  • Use the wrong cleaning product. To avoid permanent damage or discoloration, make sure to read the manufacturer’s instructions carefully.
  • Use deodorant powders incorrectly. Deodorizing powders can leave gunky residue on your carpet, which can become more and more noticeable with repeated use.
  • Rent faulty carpet cleaning equipment. Unfortunately, rental equipment is often improperly maintained. Sometimes rental machines can do more harm than good.

With proper maintenance practices, you can get the most out of your carpet for many years to come! If you live in Western NC and are in need of one-time or regularly scheduled carpet cleaning for your home or business, give us a call at 828.772.1824 or use our contact form to get in touch today!

 

Carpet Cleaning Service in Arden NC

carpet cleaning arden nc

Looking for a good carpet cleaning service in Arden NC? Your search is over!

Five Step Carpet Care is Arden’s most trusted carpet cleaning company, for several important reasons. Our customers say they love our friendly crew, our prompt service, and our thoroughness and professionalism. They also like that we show up when we say we’re going to and never leave a mess behind.

Of course, it doesn’t hurt that when we’re done cleaning your carpets, they look clean and vibrant as new, and they smell fresh, too. (We can even tackle hard-to-clean pet stains, and we actually get the odor out!) Or that our cleaning solutions are green, sustainable, and completely non-toxic for your family, pets, and the environment.

No matter the style or fiber of your carpet, and no matter what kind of stain, our exclusive five step process will get them clean with no damage to the carpet itself. Check out some of our before and after photos to see what we mean.

We’d love to show you what makes Five Step so special. If you’d like us to make you our next satisfied customer, give us a call at 828.772.1824 or drop us a line via our contact form.