Coronavirus/COVID-19 Update

Earlier this week we published our company’s official response to the Coronavirus/COVID-19 crisis, and assured customers that if anything changed, we would let everyone know.

Well, not unexpectedly, a few things have changed! Read on to find out how recent developments have affected our business.

Still Providing Services at Unoccupied Properties

As a result of Buncombe County’s shelter-in-place policy that began on Wednesday, as well as North Carolina’s stay-at-home order (announced yesterday), we are temporarily changing our business practices to comply with the law and to help keep WNC safe and healthy.

Rug Cleaning Services

Until further notice, Five Step will only be able to perform cleaning services in unoccupied properties. To clarify, we can still clean carpets, upholstery, wood floors, and tile in homes, businesses, and vacation properties that are currently vacant or unoccupied.

In addition, we are still taking rugs for cleaning in our Asheville facility, and we are still offering pick-up and delivery service for rugs.

Health and Safety Precautions

As we mentioned in our last update, our crew is taking extra precautions to prevent spread of the coronavirus, such as wearing gloves and face masks, washing hands frequently, closely monitoring our health, and practicing social distancing.

We know this is a tough time for many people in our community. We hope that everyone stays safe and healthy!

 

Five Step’s Response to Coronavirus/COVID-19

To all Five Step Carpet Care Customers,

We wanted to take a moment to share with you how we are responding to the ongoing Coronavirus (COVID-19) crisis.

For the time being, we are still open and working. There are still people (and businesses, and churches) in the community who need our services, and we want to keep providing those services as long as it’s feasible to do so.

Customers can still make an appointment with us to have carpets, upholstery, wood floors, or tile cleaned. And of course we are still providing our rug cleaning service at our Asheville facility, with pick-up and delivery available.

Our crew is taking extra precautions, too. We’re staying abreast of cleaning industry standards on how to prevent the spread of coronavirus. Our cleaning solutions are proven to kill 99.99% of viruses. We are wearing gloves to avoid spreading germs. Crewmembers are closely monitoring their own health, and of course no one with a fever, cough, or any other symptoms will be allowed to continue working.

We also remain alert to the news and to local, state, and federal guidance that may cause us to alter our policies going forward, and we will post here on the blog, as well as on our Facebook page, if anything changes.

We hope everyone is staying safe and healthy in these uncertain times.

Best of the Five Step Blog!

Hello readers! This week we thought we’d do a round-up of some of the very best posts we’ve published on the Five Step blog over the years.. From how to clean up puppy accidents, to bad carpet cleaning advice, to tips on choosing a vacuum cleaner, there’s a lot of information here!

So without further ado, here are ten of the BEST posts from the Five Step Carpet Care blog!

 

Can You Wash Scotch Guarded Fabric?

how to clean scotch guarded fabric

 

Why Does My Wool Rug Smell?

carpet cleaning asheville

 

How to Clean a Futon Mattress

 

5 Signs You Should Invest in Rugs

 

The Worst Carpet Cleaning Advice We’ve Ever Heard

worst carpet cleaning advice

 

Pros and Cons of Different Types of Vacuum Cleaners

 

DIY Carpet Cleaning: Should You Risk It?

DIY Carpet Cleaning

 

5 Upholstery Cleaning Myths, BUSTED!

 

How to Clean Up Poop Off Carpet

 

WNC Cigarette Smoke Odor Removal

cigarette smoke odor removal

How to Clean Up Poop Off Carpet

If you have dogs or cats, no matter how well they’re trained, accidents will happen. It’s inevitable. No one loves cleaning up poop off of carpet (or anything else, for that matter) but as a pet owner and a reasonably clean person, you’re going to have to roll up your sleeves at some point and just do it.

It’s commonly believed that feces stains do not come out of carpet without professional cleaning. This is true sometimes, but not always. If you notice the poop while it’s still relatively fresh, you should be able to remove the stain without too much trouble. It’s when you fail to notice it right away, or when it gets smeared into the carpet pile, that the stains might not come out with DIY methods. In that case, a professional carpet cleaner is probably your best bet.

But assuming your pet has just left their present recently, here are the easy steps you can take to clean the stain up quickly and efficiently.

You will need paper towels, a bottle of club soda, some regular liquid dish soap (Joy or similar), and a clean, dry cloth or towel. Once you have your materials ready, follow these steps:

  1. Using your paper towels, remove any solid pieces and dispose of them.
  2. Pour a small amount of club soda on the stain. It will bubble, and the bubbling action will lift the remaining poop to the surface of the carpet.
  3. Blot with your dry cloth or towel.
  4. Repeat steps 2 and 3 until you’ve lifted up as much of the stain as possible.
  5. Squeeze a small amount of dish soap onto the stain, and rub it in. (Don’t use too much dish soap, as the residue might be difficult to rinse out.)
  6. Pour one final bit of club soda on top of the dish soap. It will foam up.
  7. Use your cloth to massage out the remaining poop residue.
  8. Allow the carpet to dry, and then fluff it back up.

You’ll be surprised how well this non-toxic method works for removal of feces stains from carpet!

Now, you would think that poop stains are the worst offending stains your pets can make. But that’s actually not true. Urine is worse, since it spreads and seeps down into your carpet. Even if you remove the stain, the odor will stay behind. This type of deep-set odor can be nearly impossible to get out with DIY methods. So that’s when you definitely need the help of professionals!

Five Step Carpet Care has helped hundreds of pet owners with this exact problem. Rest assured, we can get the odor out! If you live in the Asheville, NC area and have a pet stain or pet odor problem in your house, call Five Step at 828.237,3237 or drop us a line to get a quote.

 

 

 

 

Before and After Carpet Cleaning in Asheville, NC!

We’re back this week with some more great before-and-after shots from our adventures of carpet cleaning in Asheville, NC. Wait until you see the transformation!

It’s always exciting to leave a client’s home knowing we’ve done a great job cleaning their carpets.  Sometimes, folks aren’t so sure whether the cleaning is even going to work when they hire us. But, they figure it’s worth it to at least try cleaning those dirty carpets before deciding to spend a lot more money replacing them!

Of course, they’re always pleasantly surprised when the job is done. Our trusted five step process can restore even the filthiest carpets. No matter what kind of stains, odors, or wear you’re dealing with, Five Step Carpet Care can make your carpets look like new again!

Before Carpet Cleaning

Without further ado, here is the before photo! Check out those stains, and the grooves where furniture sat for years with dirt collecting around it where the vacuum won’t reach. A person would be forgiven for thinking that this was a hopeless situation. But not so! Scroll down to see the amazing transformation that takes place when we put this dirty carpet through our five step cleaning process.

After Carpet Cleaning

And here we have our After picture. As you can see, the stains are all gone. There is no remaining trace of dirt and no indication that any furniture ever sat in this room. It almost looks like a brand new carpet installation, but trust us, all we did was clean the carpet like normal.

If you’re in the Asheville area and looking for a highly skilled professional carpet cleaning team, give Five Step a call! We are the top choice for carpet cleaning in Asheville, NC and the surrounding area. You can call us at 828.237.3237 or shoot us a message. You and your carpets will be glad you did!

Five Step, Five Stars! More Glowing Reviews from our Customers!

We don’t mean to brag, but we rack up a lot of five star reviews. Each month we get a few more on Google, and we love reading what our customers have to say about their Five Step experience.

From impossible carpet stains to dingy-looking sofas to lackluster hardwoods–our customers have challenged our skills to the best of their abilities. One customer even commented that after we came to clean his puppy-stained carpet, “You wouldn’t know we had a puppy.” That’s a pretty high recommendation!

We thought we’d share some of those reviews here on the blog today, so that you can see why customers choose Five Step Carpet Care above the competition!

What We’re Thankful for in 2019!

The weather has turned chilly and the leaves have changed color here in Asheville. Most of the leaf peepers have come and gone, and we’re settling in for a cozy winter. Thanksgiving is just one week away, can you believe it?

In the spirit of the holiday, we’d like to take a few minutes to talk about what we’re thankful for this November.

  1. Clean carpets! (And rugs, hardwood floors, tile, grout, and upholstery.) We are thankful that we’re able to bring a non-toxic, eco-friendly, and sustainable clean to so many area homes. There’s something about a freshly cleaned carpet or rug that adds warmth and coziness to any home, and we really appreciate the opportunity to provide that for so many local families.
  2. We are safe, healthy, warm, and well-fed. Let’s not take it for granted. Not everyone is so fortunate as to have a sturdy, dry home; good health; plenty of food; and friends and family to share it with this Thanksgiving.
  3. We live in Asheville! We truly do live in one of the most beautiful places on this earth, and we are so grateful to call western North Carolina home. From the breezy hot afternoons of June to the quiet snowy mornings of January, the weather is nice almost all year round. We get the most breathtaking mountain views just driving to our clients homes and businesses every day. There are so many things to do and experience in WNC—from delicious cuisine to waterfall hikes to musical events to brewery tours. And this area is populated with some of the loveliest and kindest people anywhere in the world. We wouldn’t trade our home here for anywhere else.
  4. New friends and associates! We are very active in our local business networking community, and 2019 has been a great year for meeting new people and establishing mutually beneficial business connections. We love being a part of this vibrant community, and we look forward to all that 2020 has to offer.
  5. Cranberry recipes! Not everyone loves cranberry sauce, cranberry relish, cranberry muffins, cranberry stuffing, and all the other cranberry items that make their annual appearance at Thanksgiving. But for those of us who do, this is the time of year to appreciate all of that cranberry goodness. Get it while you can, because those cranberries are going to disappear from the supermarket before Christmas!
  6. Our fantastic customers! Our clients are the best. Really. From the bottom of our hearts, we thank YOU for your trust, your support, your business, and your friendship. We strive every day to give you, our customers, the high quality work and friendly service you deserve, and we heartily appreciate you for helping to make our business a success!

We hope you have just as many things to be thankful for this year as we do, and that your holiday is filled with joy. Happy Thanksgiving from your friends at Five Step!

 

 

Professional Rug Cleaning Asheville

Ever wonder what happens to your rug when we take it to our Asheville facility to be cleaned? In this post, we’ll show you a rug’s eye view of the cleaning process!

Step 1

First, we soak your rug in a lovely, cleansing bath.

Step 2

Next, we move the rug out of the bath…

Step 3

…and over to the rubber mat, where we vacuum the excess moisture out.

Step 4

As this machine moves over the rug fibers, the agitation causes any excess dirt left over after the soak to be absorbed into the cleaning pad.

Step 5

Almost done! Next, we brush the rug gently, ensuring that all the fibers are facing the same direction and that your rug looks its best!

Step 6

Finally, your rug is hung up to dry. It’ll be home soon!

Did you enjoy our virtual rug cleaning tour? Don’t let your rugs be jealous of the luxury treatment we give our clients’ rugs! If you live in the Asheville, NC area, we can clean your rugs, too. We even offer a convenient pick up and delivery service. Drop us a line or give us a call at 828.237.3237 to find out more!

 

Cute Baby and Doggo (and a Very Clean Rug)

We recently had a photo shoot to create some stunning new images for our website. (Thanks, Amplified Media!) And at some point during the shoot, we had a couple of small visitors! So this post is basically an excuse to post extremely cute pictures of a baby and a doggo. (By the way, babies make the BEST rug inspectors.)

Try not to die of cuteness!

“Yeah Mom, it’s clean!”

 

PAWS-itively spotless!

 

Before and After Hardwood Floor Cleaning Pics!

It’s been a while since we shared before and after photos of one of our hardwood floor cleaning jobs. So we thought we’d devote this post to doing just that!

Customers from all over western North Carolina turn to us for help when their wood floors begin to look dull and dirty from years of wear and tear. We help both homeowners and business owners in the Asheville area by renewing the original shine and luster of their hardwoods. For this local business, the difference is stunning! Take a look at the before photo.

You can see our equipment there on the hallway floor. Excuse our mess! In just a short time, this hallway will undergo a transformation. You would almost think we came in and replaced all the flooring! But, no, we just cleaned it using the same efficient techniques we’ve employed successfully on hundreds of other hardwood floors.

See the results for yourself. Check out that after photo! What a brilliant shine.

Like what you see? If you live in the Asheville, NC area and want us to work our magic on your hardwood floors, give us a call at 828.237.3237 or drop us a line today using our contact form!