Five Step Carpet Care of Asheville NC provides rug and carpet cleaning services at the most affordable price in Asheville NC.

6 Tips for Hiring a GOOD Upholstery Cleaner

Hiring a good upholstery cleaner can pose a difficult choice, to say the least. Since upholstery cleaning is something most people only do when the need arises because of stains, it can be hard to maintain a relationship with your upholstery cleaner like you do with a mechanic or lawn care service. And with so many options on the market, it’s hard to know what type of service to go with.

To make matters worse, many upholstery cleaners make it nearly impossible to find out basic information through their website or promotional materials, such as whether they use bleach or soap products in their cleaning solutions. And then there are always those horror stories about perfectly good pieces of furniture getting completely ruined by incompetent cleaners—or, even worse, a child or pet becoming ill from exposure to the upholstery fabric after cleaning.

Thankfully, there are ways to limit the possibility of something going horribly wrong when you are hiring a upholstery cleaner. It’s a fairly simple matter of doing a small amount of homework before making your decision. Here’s a quick list of items to check up on for each company you consider.

  1. Find out how long the company has been in business. While a shorter length of time in business shouldn’t necessarily disqualify an upholstery cleaning service (everyone has to start somewhere), it is important to determine how much experience the company has. You don’t want to be taken in by a fly-by-night company that will clean your armchair today and go out of business next week. If the company you’re considering has been around for less than a year or two, find out what experience the owner and employees had prior to the company’s opening, and check online for reviews and testimonials.
  2. Learn what type of equipment and cleaning solutions they use. There are all types of upholstery cleaning systems and equipment. You should be able to fairly easily determine what kind your prospective carpet cleaner uses by looking on their website. If they don’t have a website, that might be a warning sign. If the information you’re looking for isn’t readily available on the website, the owner or representative should answer your question when you ask without hesitation.
  3. Pricing considerations. There are a lot of things in life that you can skimp on, trying to get the absolute lowest price. But upholstery cleaning is not one of them. An incredibly low price usually means incredible incompetence. On the other hand, if the price seems way too expensive, you would probably do well to keep shopping. Do the math. Does it seem reasonable that a company could stay in business charging the price that you were quoted, without cutting corners?
  4. Make sure the company is bonded and insured. No matter how good an upholstery cleaning service is, no one is immune to accidents. As with any service provider doing work in your home, make absolutely sure the service you choose is bonded and insured…just in case.
  5. Check Reviews. It’s the age of information! If you can’t find reviews of a service company online, chances are they’re either brand-spanking new, or they are going to great lengths to keep reviews off the internet. Good, honest businesses LOVE reviews. Even if there’s an occasional nasty one, the good ones more than make up for it by bringing new and repeat clients to their door. Free sites like Yelp! and membership sites like Angie’s List will show you reviews of all the relevant service providers in your area. But Googling the name of the company you’re researching is also an effective way to find reviews.
  6. How do the company representatives treat you? Even if a company passes all five of the tests above, you want to make sure they’re going to treat you with respect and consideration. When you call or email the company, do they get back to you within a reasonable time frame? Are they friendly and courteous? Do they answer your questions honestly? If the company passes this final test, you’ve probably found yourself a keeper.

We hope this list helps you through the sometimes frustrating task of choosing an upholstery care company. If you live in the Asheville, NC area, you are welcome to put us to the test! Peruse our blog and website, and feel free to call us at 828.237.3237 or get in touch through the contact form with any additional questions you might have.

(Re)New Furniture for the Holidays?

Are your sofas and chairs starting to look a little worse for wear? About to have family over for the holidays, but still haven’t gotten the wine stains out of the couch from last Thanksgiving? Are you wishing Santa would bring you a new living room suite this year, but you don’t know how you’re gonna pay the Santa bill?

Maybe you don’t need brand new furniture. Maybe you just need renewed furniture. At Five Step Carpet Care, we make old upholstery look good as new every single day. We work our magic with all types of fabrics—even wool and microsuede—and can get out layers of grime and any type of stains. Gravy, cranberry sauce, pumpkin pie…you name it! When we’re done, your guests will think you’ve gone out and bought a whole new suite of furniture.

And while we’re at it, we can renew your carpets and area rugs, too. In just a couple of hours, your home furnishings will be as bright and radiant as when you first moved in.

If you live in the Asheville, NC area and are looking for upholstery or carpet cleaning for the holiday season or any other time of year, give us a call at 828.772.1824, or drop us a line via our contact form. You and your home will be SO glad you did.

 

Top Source for Upholstery Cleaning in Arden NC

upholstery cleaning arden nc

Looking for a great upholstery cleaning service in Arden, NC? Our customers all over Western North Carolina know that when they need upholstery cleaning, Five Step Carpet Care is just a phone call away.

Got a pizza sauce stain on your nice white sofa? We can take care of that.

Wine stain on your velvet wingback chair? We’ve seen it before, and made it disappear.

Is your microsuede couch just looking kind of dingy after a couple of years of wear and tear? We deal with old, ground-in dirt and residue all the time.

Did you pick up a gorgeous chaise lounger at an antique shop that was discounted because the upholstery was less than pristine? We know how to handle delicate fabrics.

Or maybe your beloved pet has left embarrassing odors on your armchair. (Or is it their armchair? Either way, we can clean it.)

Our crew is polite, friendly, and professional, and we always pay close attention to detail. Plus, our cleaning solutions are gentle on fabrics, as well as sustainable and non-toxic—safe for you, your pets, and the environment.

If you’re looking for top notch upholstery cleaning with great customer service in Arden or anywhere in the Asheville/Hendersonville area, give Five Step Carpet Care a call at 828.772.1824. You’ll be so glad you did!

Weaverville Upholstery Cleaners

Why do our customers say that we are the best upholstery cleaners in Weaverville? Well, for one thing, when we come to your home to clean your upholstery, we actually get it clean (unlike some of those other guys!) We can clean types of fabric that other companies won’t touch, and get out stains that other companies can’t clean. Take a look at some of our before and after pics to see what we mean.

But our commitment to excellent work isn’t the only reason for our great reputation! We’re also known for the friendliness and professionalism of our crew. Our customers love the fact that we arrive when we say we will, we treat our customers courteously, and we never leave a mess behind. We even wear gloves to prevent the transfer of oils, dirt, and sweat from our hands onto your upholstery!

And as if all that weren’t reason enough for our clients to consider us the best upholstery cleaners in WNC, we also use only green, sustainable, and non-toxic cleaning solutions. So when you call Five Step, you can be sure that your decision is the best one you can make not only for your upholstery, but for the health of your family, your pets, and the environment!

If you live in Weaverville, NC and are looking for top-notch professional upholstery cleaning, give Five Step a call at 828.772.1824 or shoot us a message through our contact form today.

5 Upholstery Cleaning Myths, BUSTED!

We’ve been in the business a long time, and when it comes to upholstery care myths, we’ve heard them all! Here are our top 5 most frequently heard misconceptions about upholstery cleaning, along with the real truth from industry professionals at Five Step Carpet Care.

 

  1. All upholstery cleaning companies are the same. Au contraire! Just as with any industry, ALL UPHOLSTERY CLEANERS ARE NOT CREATED EQUAL. We’ve published a handy checklist to help you make sure you are hiring a company that will do the job right, and treat you like the valuable customer that you are. Check it out here.
  2. An upholstery cleaner does nothing more than remove visible dirt. Wrong again! Proper upholstery cleaning not only removes visible dirt; it also tackles harmful pathogens that might be hidden in or under your upholstery. Things such as mold spores, bacteria, dander, and other allergens. It also freshens the fabric, making it look brighter and feel softer, and a good professional cleaning will also negate any musty odors coming from the upholstery or underneath it.
  3. Cleaning your upholstery causes it to deteriorate. Not true! We think this myth got started because there are improper cleaning methods, such as scrubbing, that can lead to deterioration of the upholstery fabric. But an experienced, professional upholstery cleaning service would never use these methods. At Five Step, we’re familiar with hundreds of different types of upholstery fabrics and how to clean them. We never use abrasives or harsh chemical agents on your upholstery. Rest assured that our gentle cleaning methods will NOT cause deterioration.
  4. DIY cleaning is just as effective as professional cleaning. Not likely. Although it is possible to clean your own upholstery using store-bought cleaning solutions and rental equipment, chances are high that your efforts will not produce the same results as a professional upholstery cleaning service. Why? Because professional cleaners have tons of experience that the average consumer does not, and because the equipment we use is of much higher quality. Since improper cleaning can damage your upholstery or lead to mold and mildew growing inside of your furniture cushions, it’s much more cost effective to hire a competent professional. We wrote an entire blog post on this topic last year. Check it out to learn more.
  5. It’s not worth the money you spend. Your furniture represents a significant investment in your home and your continued ability to enjoy it. If your furniture is dirty, you won’t enjoy it nearly as much. And in addition to present enjoyment, professional cleaning can be a smart financial decision in the longer term. Quality furniture can last a very long time—if it’s properly cared for. A yearly or bi-yearly cleaning for your sofa and chairs is much cheaper in the long run than having to replace them every few years because they look dingy and smell funny.


If you live in the Asheville, NC area and are in need of top notch professional upholstery cleaning, give Five Step a call at 828.772.1824 or drop us a line via our contact form today!

 

The BEST Upholstery Cleaners Hendersonville NC

upholstery cleaners hendersonville

We can clean hundreds of types of upholstery fabrics. Even if they’re all on the same couch!

Looking for great, professional upholstery cleaners in Hendersonville, NC? Here are four reasons you should give Five Step Carpet Care a call first.

  1. We CAN get the stains out. You might be surprised how many companies out there represent themselves as upholstery cleaning experts, and then they show up and tell you they “can’t”. Your upholstery is too fragile, the stain is too heavy, the color is too light. Basically, a bunch of excuses. We hear stories like this all the time from customers who tried to go with another company before they called Five Step. Rest assured, when we say we can clean a piece of furniture, we really CAN.
  2. Our staff is friendly, professional, and hardworking. We are really proud of our team! In our opinion, we have the nicest and most hardworking pros in the business working for us. They are polite and treat every customer with respect. They take the utmost care not to cause damage to our customers’ homes or furnishings, and they get the job done right, and on time. We’re sure you’ll feel the same way about our amazing team after you give Five Step a try.
  3. We are locally owned. Our roots are here in western North Carolina, just like yours. We don’t answer to corporate shareholders in some other city. We answer to YOU, the customer. That’s why it is so important to us to provide the best service we possibly can.
  4. Our cleaning methods are completely non-toxic, green, and sustainable. We care deeply about the health of our customers, their pets, and the environment. The cleaning agents we use are free from all health-damaging toxins, and we use WAY less water than our competitors. If you are concerned about conserving and protecting our precious natural resources, there’s no better choice for upholstery cleaners in Hendersonville than Five Step.

To give you an idea of the quality of our work, here are some before and after photos of a sofa we cleaned!

asheville upholstery cleaning

asheville nc upholstery cleaning

If you are looking for top-notch upholstery cleaners in Hendersonville, Asheville, or anywhere in western NC, give Five Step Carpet Care a call at 828.772.1824 or shoot us a message today. You’ll be glad you did!

 

 

 

Best Upholstery Cleaners Asheville, NC

upholstery cleaners in asheville, upholstery cleaning

Why do our customers say that we are the best upholstery cleaners in Asheville? Well, for one thing, when we come to your home to clean your upholstery, we actually get it clean (unlike some of those other guys!) We can clean types of fabric that other companies won’t touch, and get out stains that other companies can’t clean. Take a look at some of our before and after pics to see what we mean.

But our commitment to excellent work isn’t the only reason for our great reputation! We’re also known for the friendliness and professionalism of our crew. Our customers love the fact that we arrive when we say we will, we treat our customers courteously, and we never leave a mess behind. We even wear gloves to prevent the transfer of oils, dirt, and sweat from our hands onto your upholstery!

Plus, our cleaning solutions are non-toxic and sustainable. Our customers like knowing that their families and pets are safe from potentially illness-causing chemicals, and that by choosing Five Step Carpet Care, they are making a better choice for the planet by conserving water and keeping harmful toxins out of our streams and rivers.

Are you looking for upholstery cleaners in Asheville, NC? Why not go with the best? Give us a call at 828.772.1824 or use our contact form to drop us a line today!

Upholstery Cleaning Rental or Pro?

upholstery cleaning rental

So you’ve got some furniture that needs cleaning. Probably the arms are stained, and maybe the cushions or the head rest. You know the upholstery needs attention, but you’re not sure how to proceed. Should you hire a professional service to clean your sofa and chairs, or should you rent an upholstery cleaner from your local supermarket or hardware store?

At first glance, the rental option seems a good choice. The price is quite a bit lower, and how hard can it really be to operate one of those things, right?

Well, maybe. But let’s consider all of the variables. If you rent a machine and do the work yourself, you’re paying for not only the rental fee, but also the time it takes you to do the work itself, plus the cost of time and gas to pick the machine up and return it.

But that’s not all. The models frequently available for rent tend to have a weaker water flow than the units used by pros, and weaker suction as well. What this means is that you will use more and more water to extract dirt and stains, and may not be able to get it all out again. If your upholstery remains damp for two days, it could cause mildew growth to develop. This is one of the most common problems we see when folks try to go the DIY route to clean their upholstery.

In addition to our better quality cleaning units, we pros also have years of experience in cleaning all types of fabrics and getting out all kinds of stains. No matter how rare the upholstery type or how outlandish the source of the stain, chances are, we’ve already cleaned dozens of pieces of furniture exactly like yours. (We will not raise an eyebrow at the words “chocolate sauce”, take our word for it.) So when you hire a professional service with a solid reputation, you are not only benefitting from superior equipment, but also from a great store of knowledge and know-how.

If you do choose to go the DIY route to clean your upholstery, be sure to test the rental machine on a piece of practice furniture first, like that old corduroy couch in the garage. This way, you can hopefully get a decent feel for the equipment before trying it on your nice living room suite. And be careful to read the directions for the machine, as well as the ingredients of any cleaning solutions you use to ensure they won’t damage your upholstery fabric or void your manufacturer’s warranty.

If you live in the Asheville, NC area and are in the market for upholstery cleaning, give Five Step a call at (828) 772-1824, or drop us a line via our contact form (link). You might be surprised at how much time and money you can save by trusting professionals to clean your upholstery instead of taking the DIY risk!