Five Step Carpet Care of Asheville NC provides rug and carpet cleaning services at the most affordable price in Asheville NC.

How to Choose the Right Upholstery Cleaning Professional

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how to choose the right upholstery cleaning professional

With so many options out there, it can be difficult to know how to choose the right upholstery cleaning professional for your home or business.

Good upholstery cleaners aren’t always easy to come by. And unlike hair stylists, car mechanics, or tax professionals, it can be difficult to maintain a relationship with the person or business you call to clean your upholstery. This is because most upholstery cleanings occur on an as-needed basis—just when stains appear or your furniture begins to take on a dingy appearance from long-term use. Most people don’t schedule monthly or even yearly upholstery cleanings in advance, and it’s probably safe to say you don’t have your upholstery cleaner’s number memorized!

How do you know which services actually deliver on their claims? Will the provider use equipment or cleaning agents that are harmful for your upholstery fabric, or toxic for your family and pets?

Luckily, you can limit the possibility of upholstery cleaning failure. It’s just a matter of doing a small amount of homework before making your final decision. Here’s a quick list of considerations to check off for each company you research

  1. How long has the company been in business? A shorter length of time shouldn’t necessarily disqualify a candidate (everyone has to start somewhere!), but obviously, the more experience, the better. A well-established company is much less likely to clean your sofa today and go out of business tomorrow, leaving you unable to contact anyone in case of error or questions. If the company you’re considering has been around for less than two years, find out what (if any) experience the owner had before launching the business. Look online for reviews and testimonials.
  2. What type of equipment and cleaning solutions do they use? There are a variety of different types of upholstery cleaning systems and equipment. You can often figure out what kind your prospective service provider uses by looking on their website. If they don’t have a website, that may be a red flag. If the information you’re looking for isn’t on the website, call the company. The owner or representative should be able to answer your question clearly and without hesitation.
  3. How much does it cost? Some purchases in life can be skimped on without much impact in terms of quality. But upholstery cleaning is not one of them. A very low price usually means very low competence. On the other hand, if the price seems unreasonably expensive, keep shopping elsewhere. Do the math. Does it seem like a company could stay in business charging the price you were quoted, without cutting corners? If you get a quote that seems much lower or much higher than the industry average in your area, ask the owner why their price point is so different. It’s possible they are running a special discount for new customers, in which case a very low price shouldn’t be a mark against them.
  4. Are they bonded and insured? No matter how great an upholstery cleaning service may be, no one is immune to accidents. As with any service provider who you hire to do work inside your home or on your property, you need to make sure the company is fully bonded and insured. Just in case.
  5. What do their customers think? If you can’t find reviews of a service provider online, chances are they are either a brand new company, or they are going to great lengths to keep reviews off the internet. Honest, competent cleaners LOVE reviews. Even if there’s an occasional nasty one, the good ones more than make up for it by bringing in new and repeat clients. You can find reviews of upholstery cleaning companies in your local area by checking out paid membership sites like Angie’s List, free review sites like Yelp!, on search engines like Google, and even on some social media sites like Facebook. If you don’t find many reviews on one source, check a second or even a third source to be sure.
  6. How are you treated? Let’s say a company you’re researching passes all five of the above tests. Great! Now it’s time to give them a call or write an email. This last step will determine how the company treats its customers. When you call, do they answer right away? If not, do they get back to you within a reasonable amount of time? Are they friendly and courteous over the phone or in their email communications? Do they seem to answer your questions honestly and without beating around the bush? If the company passes this final test, you’ve probably found yourself a keeper. Chances are high that the same friendliness and courtesy they showed you in your initial phone call or email thread will extend to the manner in which they treat you as a service provider in your home.

We hope this post helps you with the sometimes-frustrating task of how to choose the right upholstery cleaning professional. If you live in the Asheville, NC area, we welcome you to put us to the test! Peruse our blog and website, and feel free to call us at 828.327.7233 or drop us a line with any additional questions you might have.

 

Know Who Else is Doing a Lot More Work From Home in 2020? Your Couch!

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upholstery cleaning

If you’re among the 42% of the American population now working from home in the midst of the COVID pandemic, it’s safe to say your upholstered furniture is getting a lot more wear and tear than it used to.

Your kids are either doing school-from-home or are on a limited school schedule. You and your spouse are taking turns on Zoom calls in the office. And while we’re trying to social distance, there’s not much to do on the weekends, either, so you’ve probably caught up with all your favorite Netflix series, and a few more besides.

Your couch, armchairs, and other upholstered furniture have been there to support you and your family through it all, and it might be starting to show. Increased use of our furniture means increased opportunities for dirt, crumbs, spills, sweat, and dander to come into contact with the upholstery.

We know upholstery cleaning is probably the last thing on your mind right now, and we totally get that. Still, if protecting your furniture investment is important to you, it may be time to schedule a professional cleaning.

Five Step continues to provide top-level, environmentally sustainable cleaning services with a smile (behind our masks, of course!) We have adapted our business practices to ensure we are staying safe, sanitary, and socially distanced while we serve our customers during these unprecedented times.

So if your furniture does look like it could use a little TLC, don’t hesitate to give us a call at 828.327-7237 or drop us a note for a free quote. And if now’s really not the time, we understand 100%. Just keep our number handy. We’ll be there when you need us.

 

 

Debunking Persistent Upholstery Cleaning Myths

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Our team has combined decades’ experience in the upholstery cleaning biz. With all that experience, we’ve run into more than a few misguided pieces of upholstery cleaning advice! From myths to outright lies, here are our top 5 most frequently heard misconceptions about upholstery cleaning, along with the real truth from the industry professionals at Five Step Carpet Care.

  • All upholstery cleaning companies are the same. False! It’s the same in any industry. All service providers are not created equal. A while back on the blog, we published a helpful checklist to ensure you’re hiring someone who will do the job right (the first time!) and treat you like the valuable customer you are.
  • The sole purpose of upholstery cleaning is to remove visible dirt. Nope! Effective upholstery cleaning not only removes visible soiling; it attacks germs and other pathogens that hide in or under your upholstery. Things such as mold spores, bacteria, dander, and allergens. It also freshens the fabric, making it look brighter and feel softer. And a good professional cleaning should eliminate any musty or sour odors coming from the upholstery or the cushions underneath.
  • Cleaning your upholstery causes it to deteriorate faster. Wrong again! This myth may have gotten started due to improper cleaning methods (such as scrubbing) that actually can cause damage to certain fabrics. But an experienced, professional upholstery cleaning service would never use these methods. At Five Step, we’re familiar with hundreds of different types of upholstery fabrics and how to clean them. We stay far away from abrasives and harsh chemical agents. Rest assured that our gentle products and cleaning methods will NOT cause deterioration.
  • DIY cleaning is just as effective as professional cleaning. Unlikely. Although it’s possible to clean your own upholstery using commercially available cleaning products and/or rental equipment, chances are high that your efforts will not produce the same results as a professional upholstery cleaning service. Why? Because professional cleaners have tons of experience that the average consumer does not, and because our equipment is of much higher quality. Since improper cleaning can damage your upholstery or lead to mold and mildew growth inside of the cushions, it’s much more cost-effective to hire a competent professional. We wrote an entire blog post on this topic a couple years ago.
  • Professional cleaning isn’t worth the money. On the contrary, it may save you money in the long run. Your furniture represents a significant investment in your home and your continued ability to enjoy it. If your furniture is dirty, you won’t enjoy it nearly as much. And in addition to present enjoyment, professional cleaning can be a smart financial decision in the longer term. Quality furniture can last a very long time—if it’s properly cared for. A yearly or bi-yearly cleaning for your sofa and chairs is much cheaper in the long run than having to replace them every few years because they look dingy and smell funny.

If you live in the Asheville, NC area and are in need of top notch professional upholstery cleaning, give Five Step a call at 828.237.3237 or drop us a line via our contact form today!

 

How to Sanitize Upholstered Furniture

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Have an old sofa that’s been sitting in your basement for a decade? Or maybe you recently purchased a set of antique upholstered chairs from a yard sale? Maybe you’re worried that the fabric might be harboring hidden mold and bacteria. Not to worry! It is possible to sanitize upholstered furniture, and it’s not as difficult as you might think!

Disinfecting fabric is actually quite simple. There are many disinfectant sprays on the market that are safe to use on fabrics, and you can even whip up your own antibacterial, antifungal spray at home using eco-friendly ingredients. However, these products may only work to sanitize the surface of your upholstered furniture. For deep cleaning that tackles hidden health hazards inside stuffing and cushions, you are probably better off hiring a professional upholstery cleaning service. It just depends on how deep the contamination goes.

If you’re going the DIY route, the first thing you’ll want to do is to choose a disinfecting spray. Check the instructions and cautions on the label of any store-bought product you choose to make sure it’s safe for use on fabrics. And just to be certain, test a small area on the back of a seat cushion or somewhere that will remain hidden from sight. Allow the product to dry and make sure it doesn’t result in discoloration or any other undesired affects.

If everything looks good, you can go ahead and spray your upholstered furniture all over with the disinfectant. Leave seat cushions out so that the air will circulate around them, helping the product to dry adequately.

For an all-natural, eco-friendly spray, use equal parts vodka and water. Seriously! The vodka both sanitizes and deodorizes, and will not damage fabrics. (Again, if you want to be extra sure, just spray a test area before you proceed with cleaning the rest of the upholstery.) You can even add natural fragrances—a drop or two of lemon, lavender, or peppermint oil works well–to make your spray smell great.

If you’re concerned that there might be bacteria, viruses, mold, or mildew hiding deep inside the stuffing or seat cushions of your upholstered furniture, you’ll want to hire a professional for a thorough deep cleaning.

In the Asheville, NC area, Five Step Carpet Care is your number one source for upholstery cleaning and disinfecting. Give us a call at 828.237.3237 or use our contact form to get in touch today!

 

 

How to Clean Red Wine From Upholstery

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We all enjoy a nice glass of red wine in the evening, but sometimes imbibing results in a dark red mishap. If you end up with a red wine stain on your upholstered furniture, don’t worry! Chances are, you can get it out with just two simple cleaning ingredients if you act quickly.

Try to attack the stain as soon as you notice it. The less time the wine has to dry and set into the upholstery fabric, the better your chances of successfully removing the stain.

Follow these steps to clean red wine from upholstery:

  1. Prepare cleaning solution. Mix one tablespoon of liquid dish soap into two cups of cool water.
  2. Blot the stain. With a clean cloth, blot the wine stain, absorbing as much of the liquid as you can. Do not wipe at the area, as that will cause the stain to spread.
  3. Sponge the stain with the cleaning solution. Once you have absorbed as much of the dampness as possible, use a clean sponge or towel to apply your diluted dish soap mixture to the affected area. You should see the color of the stain begin to lighten as you sponge.
  4. Blot until liquid is absorbed. Once again with a clean, dry cloth or towel, blot at the moisture until it is as dry as you can get it.
  5. Repeat as necessary. If the stain is still there, repeat steps 2-4 until it is no longer visible.
  6. Sponge the area with a wet cloth. Use a clean cloth and clear water to sponge the area and remove any leftover soap residue.
  7. Blot dry. With a clean, dry towel, blot the area until no more moisture remains.

If you didn’t discover your wine stain until it was too late, or if you’re having trouble with the above steps, it’s time to call in a professional!

Five Step Carpet Care is the leading pro upholstery cleaner in the Asheville, NC area. We will have that red wine stain out of your upholstery in no time! Give us a call at 828.237.3237 or get in touch via our contact form today!

Can You Wash Scotch Guarded Fabric?

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how to clean scotch guarded fabric

Do you have a Scotch Guarded sofa or chair that needs spot treatment?

Many couches and chairs come from the factory already treated with a product called Scotchgard. (You can also apply a Scotchgard treatment yourself at home.)

This is really great stuff—it repels water and prevents liquids from absorbing into the upholstery fabric, reducing the likelihood of a tough stain.

Once a piece of furniture is “Scotchgarded”, it will rarely need cleaning beyond occasional vacuuming to take care of crumbs, pet hair and dander, and dirt and dust. When spills occur, you can usually clean them just by blotting with a paper towel if you get to them quickly enough. Blot until no more dampness comes up on your paper towel.

The way the product works is that it slows the absorption of fluids into the fabric. It doesn’t stop absorption completely. So if you clean it up immediately, you’re golden. But if don’t catch a spill in time, you likely will have a stain to deal with.

If you do miss that magic window of time and end up with a tough stain on your Scotchgarded couch, there are a couple of things you can do.

Our advice? Call a reputable upholstery cleaner. It’s not expensive, and you’re pretty much guaranteed to get the stain out if you hire a professional. Plus, even Scotchgarded fabrics can benefit from occasional deep cleaning. Fabric treatments like Scotchgard only work to prevent tough stains. They don’t do anything about odors or ground-in particulates from regular wear and tear.

But if you’re in a do-it-yourself mood, do yourself a favor before you attempt to clean it and check the manufacturer’s label on the piece of furniture. The cleaning instructions will tell you what types of cleaning products are safe for your couch or chair. They are written in cryptic code, but here’s a handy guide:

“S” means solvent-based cleaners are safe. Try rubbing alcohol.

“W” means you must use a water-based cleaner in order to avoid damaging the upholstery. Use a bit of dish soap mixed with water.

“W-S” means you can use either solvents or water-based cleaners.

“X” means don’t use any cleaners; only vacuum.

If all that sounds too complicated, take our advice and call in an expert. If you live in the Asheville, NC area, we would be happy to help you with your Scotchgarded upholstery cleaning needs. Call Five Step at (828) 237-3237 or drop us a line, and we’ll get back to you quickly!

6 Tips for Hiring a GOOD Upholstery Cleaner

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Hiring a good upholstery cleaner can pose a difficult choice. Since upholstery cleaning is something most people only do when the need arises because of stains, it can be hard to maintain a relationship with your upholstery cleaner like you do with a mechanic or lawn care service. And with so many options on the market, it’s hard to know what type of service to go with.

To make matters worse, many upholstery cleaners make it nearly impossible to find out necessary information through their website or promotional materials, such as whether they use bleach or soap products in their cleaning solutions. And then there are always those horror stories about perfectly good pieces of furniture getting completely ruined by incompetent cleaners—or, even worse, a child or pet becoming ill from exposure to the upholstery fabric after cleaning.

Thankfully, there are ways to limit the possibility of something going wrong when you are hiring an upholstery cleaner. It’s a relatively simple matter of doing a small amount of homework before making your decision. Here’s a quick list of items to check up on for each company you consider.

  1. Find out how long the company has been in business. While a shorter length of time in business shouldn’t necessarily disqualify an upholstery cleaning service (everyone has to start somewhere), it is essential to determine how much experience the company has. You don’t want to be taken in by a fly-by-night company that will clean your armchair today and goes out of business next week. If the company you’re considering has been around for less than a year or two, find out what experience the owner and employees had before the company’s opening, and check online for reviews and testimonials.
  2. Learn what type of equipment and cleaning solutions they use. There are all types of upholstery cleaning systems and equipment. You should be able to fairly quickly determine what kind your prospective carpet cleaner uses by looking on their website. If they don’t have a website, that might be a warning sign. If the information you’re looking for isn’t readily available on the site, the owner or representative should answer your question when you ask without hesitation.
  3. Pricing considerations. There are a lot of things in life that you can skimp on, trying to get the absolute lowest price. But upholstery cleaning is not one of them. An incredibly low cost usually means incredible incompetence. On the other hand, if the price seems way too expensive, you would probably do well to keep shopping. Do the math. Does it seem reasonable that a company could stay in business charging the price that you were quoted, without cutting corners?
  4. Make sure the company is bonded and insured. No matter how excellent an upholstery cleaning service is, no one is immune to accidents. As with any service provider doing work in your home, make entirely sure the service you choose is bonded and insured…just in case.
  5. Check Reviews. It’s the age of information! If you can’t find reviews of a service company online, chances are they’re either brand-spanking new, or they are going to great lengths to keep reviews off the internet. Good, honest businesses LOVE reviews. Even if there’s an occasional nasty one, the good ones more than makeup for it by bringing new and repeat clients to their door, free sites like Yelp! and membership sites like Angie’s List will show you reviews of all the relevant service providers in your area. But Googling the name of the company you’re researching is also an effective way to find reviews.
  6. How do the company representatives treat you? Even if a company passes all five of the tests above, you want to make sure they’re going to treat you with respect and consideration. When you call or email the company, do they get back to you within a reasonable time frame? Are they friendly and courteous? Do they answer your questions honestly? If the company passes this final test, you’ve probably found yourself a keeper.

We hope this list helps you through the sometimes frustrating task of choosing an upholstery care company. If you live in the Asheville, NC area, you are welcome to put us to the test! Peruse our blog and website, and feel free to call us at 828.237.3237 or get in touch through the contact form with any additional questions you might have.

Best Upholstery Cleaners in Western NC

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Looking for top quality, professional upholstery cleaners in Western North Carolina?

Here are five reasons you should give Five Step Carpet Care a call first.

  1. We CAN get the stains out. You might be surprised how many companies out there represent themselves as upholstery cleaning experts, and then they show up and tell you they “can’t.” Your upholstery is too fragile; the stain is too heavy, the color is too light — basically, a bunch of excuses. We hear stories like this all the time from customers who tried to go with another company before they called Five Step. Rest assured, when we say we can clean a piece of furniture, we really CAN.
  2. Strong odors are no match for our cleaning process. Got odors in the fabric of your furniture? Whether it’s pet odors, a musty odor from a chair or sofa sitting in the basement too long, cigarette smoke, or just about any other type of offensive smell, we can get them out. Even if the odor is coming from deep inside the cushions of your furniture, our process will extract it!
  3. Our staff is friendly, professional, and hardworking. We are proud of our team! In our opinion, we have the kindest and most hardworking pros in the business working for us. They are polite and treat every customer with respect. They take the utmost care not to cause damage to our customers’ homes or furnishings, and they get the job done right, and on time. We’re sure you’ll feel the same way about our fantastic team after you give Five Step a try.
  4. We’re locally owned. Our roots are here in WNC, just like yours. We don’t answer to corporate shareholders in some other city. We respond to YOU, the customer. That’s why it is so important for us to provide the best service we possibly can.
  5. Our cleaning methods are 100% non-toxic, green, and sustainable. We care deeply about the health of our customers, their pets, and the environment. The cleaning agents we use are free from all health-damaging toxins, and we use WAY less water than our competitors. A visit from Five Step doesn’t mean you have to worry about the health of your kids or pets or any negative impact on the environment. If you are concerned about conserving and protecting our precious natural resources, there’s no better choice for upholstery cleaners in Hendersonville than Five Step.

To give you an idea of the quality of our work, here are some before and after photos of a sofa we cleaned!

asheville upholstery cleaning

asheville nc upholstery cleaning

If you live in Asheville, Hendersonville, Weaverville, Arden, or elsewhere in Western North Carolina, and you’re looking for the best upholstery cleaning service in the area, look no farther than Five Step Carpet Care! Give us a call

at 828.237.3237 or drop us a line today!

(Re)New Furniture for the Holidays?

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Are your sofas and chairs starting to look a little worse for wear? About to have family over for the holidays, but still haven’t gotten the wine stains out of the couch from last Thanksgiving? Are you wishing Santa would bring you a new living room suite this year, but you don’t know how you’re gonna pay the Santa bill?

Maybe you don’t need brand new furniture. Maybe you just need renewed furniture. At Five Step Carpet Care, we make old upholstery look good as new every single day. We work our magic with all types of fabrics—even wool and microsuede—and can get out layers of grime and any type of stains. Gravy, cranberry sauce, pumpkin pie…you name it! When we’re done, your guests will think you’ve gone out and bought a whole new suite of furniture.

And while we’re at it, we can renew your carpets and area rugs, too. In just a couple of hours, your home furnishings will be as bright and radiant as when you first moved in.

If you live in the Asheville, NC area and are looking for upholstery or carpet cleaning for the holiday season or any other time of year, give us a call at 828.772.1824, or drop us a line via our contact form. You and your home will be SO glad you did.

 

Top Source for Upholstery Cleaning in Arden NC

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upholstery cleaning arden nc

Looking for a great upholstery cleaning service in Arden, NC? Our customers all over Western North Carolina know that when they need upholstery cleaning, Five Step Carpet Care is just a phone call away.

Got a pizza sauce stain on your nice white sofa? We can take care of that.

Wine stain on your velvet wingback chair? We’ve seen it before, and made it disappear.

Is your microsuede couch just looking kind of dingy after a couple of years of wear and tear? We deal with old, ground-in dirt and residue all the time.

Did you pick up a gorgeous chaise lounger at an antique shop that was discounted because the upholstery was less than pristine? We know how to handle delicate fabrics.

Or maybe your beloved pet has left embarrassing odors on your armchair. (Or is it their armchair? Either way, we can clean it.)

Our crew is polite, friendly, and professional, and we always pay close attention to detail. Plus, our cleaning solutions are gentle on fabrics, as well as sustainable and non-toxic—safe for you, your pets, and the environment.

If you’re looking for top notch upholstery cleaning with great customer service in Arden or anywhere in the Asheville/Hendersonville area, give Five Step Carpet Care a call at 828.772.1824. You’ll be so glad you did!