Five Step Carpet Care of Asheville NC provides rug and carpet cleaning services at the most affordable price in Asheville NC.

What We Are Thankful For in 2020

Almost every year on the blog, we have done a Thanksgiving post, celebrating our successes of the year and expressing our gratitude for the things (and people!) that give our lives joy and meaning here at Five Step Carpet Care.This year’s a little…different. 2020 has not been easy for any of us, and it can be difficult to find gratitude in our hearts in times like these. But they say the most important time to count our blessings is when times are a little rough. Being thankful warms our spirits and gives us hope for tomorrow.

So we’re going to give it a try. Let’s see if we can find a few things to be thankful for in 2020.

  1. Our health! We say this every year, but this year it’s definitely number 1 on the list. The global pandemic situation has really magnified for all of us the reality that our health is not something to be taken for granted. Our deepest compassion and well wishes go out to all those who have experienced loss of a loved one this year, or medical issues of any kind.
  2. Our staff. Our wonderful crew has amazed and humbled us with their commitment to continuing to provide stellar service to customers across western NC. When we re-opened after the temporary shutdown in April-June, these guys adapted seamlessly to the new operations practices, like masking, extra sanitizing, and social distancing. With all the stress that everyone is feeling right now, it’s not easy to keep your head up and keep doing your best work without complaint. But all our guys have pulled together and dealt with it admirably. We couldn’t be more thankful for—or prouder of–our team.
  3. Western North Carolina has been spared the worst of the pandemic fallout. Our local hospitals and medical personnel are staying on top of the situation. And although we certainly have not gone untouched by COVID, we’ve also avoided a major outbreak. In these trying times, that’s definitely something we can be thankful for.
  4. Autumn doesn’t care how weird and crazy 2020 has been. Leaf season this year has been phenomenal! Being surrounded by all that natural beauty while we’re driving around Western NC to serve our customers, sometimes we can’t help but feel a little gratitude.
  5. Our business has been able to withstand the most devastating economic impacts of 2020. In a year when over 100,000 American small businesses have permanently shuttered, this is nothing to shrug off. We are truly, deeply grateful for each day that we get another opportunity to clean carpets and upholstery in the Asheville area. It means that our business will survive. But more importantly, it’s a sign that our community will be okay. Of course, we have our customers to thank for all of it. More than any year before, you—our customers, loyal and new—have been our reason to keep going.

Thanksgiving 2020 may be a little different than normal Thanksgivings. A little smaller, a little more somber, perhaps. But for us, the meaning of the holiday will be more poignant, more deeply felt this year. We’ll be appreciating each bite, each hug, and each moment. We hope you will be sharing some warmth, good food, and family togetherness, too. Happy Thanksgiving from all of us at Five Step Carpet Care.


How to Clean a Fabric Couch

how to clean a fabric couch

There’s nothing like sinking into a comfy couch to watch your favorite show or read a good book after a long day of work. But after a couple of years of use, the upholstery on your comfy couch can start to feel not-so-comfy. Over time, the fabric collects spills, dirt, oil from your skin, and pet dander, leaving it looking—and feeling—grimy. Luckily, if the damage hasn’t gone too far, it’s a fairly simple DIY matter to clean a fabric couch. Here’s how to do it.

  1. Vacuum first. Thoroughly vacuum the cushions, arms, and back of the couch, and don’t forget to remove the cushions and vacuum underneath to get rid of crumbs and dirt that might be hiding there.
  2. Stain removal. Most types of fabric upholstery (both cotton and synthetic) can be cleaned with a mixture of vinegar and water. Use one part vinegar to three parts warm water, and squeeze a small amount of dish soap into the mixture. Dab the mixture onto the stains, or mist the area with a spray bottle. Use a clean cloth or towel to wipe the stain until it lifts, then rinse the towel and dab the area to remove any soap residue. Pat dry. (Note that this method might not work for certain types of stains, like ink, or for stains that have set for a long time. If you have stains that won’t come out with vinegar and water, your best bet is to call Five Step! We’ll get the stains out in no time.)
  3. Allow for drying time. Once you’ve patted all of the excess moisture out of the upholstery, allow the couch to air dry for 3-4 hours. You can direct the airflow of a fan toward the couch to speed up the process, or if you live in a very humid climate.

The above method works great for periodic maintenance of your cloth-upholstered furniture, but it’s intended to spot clean stained areas, and not the whole couch! Your fabric couch will still benefit from professional upholstery cleaning on occasion, to deep clean it and make it look like new.

If you live in the Asheville, NC area and are in need of top-notch upholstery cleaning services, give Five Step a call at 828.237.3237 or get in touch via our contact form today!

How to Clean a Velvet Couch

Velvet upholstered furniture is beautiful and luxurious, but this upholstery can be one of the trickiest types to clean. Stains don’t only sit on the surface of the velvet, they also coat the individual fibers and seep into the backing, causing quite a mess! So how do you clean a velvet couch, chair, or ottoman?


Know what type of velvet you are dealing with:

If your couch is upholstered in synthetic velvet (or velveteen), you should be able to clean it yourself without too much trouble. If, however, the velvet is made from cotton, silk, or wool, you’ll probably want to call in an expert. Cotton velvet is especially finicky, and the fibers can bunch and kink when they come into contact with soap, water, or cleaning solutions.


To get stains out of synthetic velvets:

Clean the fabric as soon as possible after staining occurs. Do not allow the stain to dry on its own, as it will set into the fabric and become much harder to clean. With a clean cloth or towel, gently press the stain to absorb any moisture and wipe away any loose debris. Prepare a mixture of lukewarm water and dish soap, and apply the suds to the stain. Rinse by dabbing with a damp, soap-free cloth. Allow the velvet to dry and then brush it carefully.


For regular maintenance:

You can clean your velvet upholstery with a furniture brush to remove dirt, lint, and fuzz. Vacuum regularly with the furniture attachment on your vacuum cleaner. Velveteen can be safely steam cleaned. For cotton, silk, or wool velvet, check the manufacturer’s cleaning instructions.

If you’re not sure whether your upholstery is synthetic velveteen or natural fiber velvet, you’re likely better off calling a professional upholstery cleaning service to handle the job. If you live in the Asheville, NC area, we would be happy to help you with your velvet couch, chair, or other furniture. Give us a call at 828.237.3237 or drop us a line for an estimate today. We look forward to hearing from you!



10 Amazing Historical Facts About Carpet!

Carpet is so commonplace in American homes today that we take it for granted. But it wasn’t always that way! Here’s a list of fascinating facts about the history of carpet.

  1. The oldest carpet known to historians is the Pazyryk carpet. It was discovered in a burial mound in Siberia in 1949 and had been preserved in ice for thousands of years.
  2. The word “carpet” comes from the Latin root carpere, meaning “to pluck.” This is because ancient carpet makers practiced their craft by plucking unraveled fibers. The Latin phrase carpe diem originates from the same root, meaning “to sieze (or pluck) the day.”
  3. “Rolling out the red carpet” is a custom rooted in ancient times. Kings, politicians, and dignitaries walked atop red carpets to mark their routes through crowded cities. The first recorded reference in history to the custom was for Agamemnon in 458 BC.
  4. Cyrus the Great was said to have introduced carpets (and the art of making them) to Persia, after having been awed by the beauty of the carpets he saw when he conquered Babylon in 539 BC.
  5. Early colonial settlers in America used large rugs woven from wool to cover the floors in their homes.
  6. Before vacuum cleaners, no one had wall-to-wall carpets. Instead, they used large area rugs that had to be taken outside and beaten with sticks or wire carpet beaters to clean. This was typically done only once a year, during spring cleaning.
  7. In 1971, the first woven carpet mill was opened in Philadelphia, Pennsylvania by William Sprague.
  8. The kind of wall-to-wall tufted carpets we are familiar with today started out as blankets. Catherine Evans Whitener of Dalton, Georgia, began making bedspreads out of muslin cloth with tufted yarn sewn into it. These became very popular, starting a new cottage industry in the region which eventually led to mill-produced, tufted carpets based on Whitener’s original bedspread pattern.
  9. The first factories producing wall-to-wall tufted carpets were started in the same town of Dalton, Georgia after World War II, and to this day, Dalton is considered the carpet capital of the world, producing 70% of the world’s carpets.
  10. The Hoover company had a hard time selling its original prototype vacuum cleaners because people were offended at the idea that their carpets might be dirty!

Virtual Tour of the Five Step Facility!

Ever wondered what happens to your rugs when we pick them up for cleaning?

When we pick up a rug from a customer’s home for cleaning, we bring it here to our facility off of Patton Avenue in west Asheville. This is where the magic happens.

asheville rug cleaning

This is where we bathe the rugs and hang the clean rugs up to dry.


Here is the area where we extract dirt and stains from your rugs.


Every tradesman needs his tools! The Wolverine is one of our most used pieces of equipment.

Finally, here is a short video tour of our facility.


If you live in the Asheville, NC area and are in need of rug or carpet cleaning, give us a call at 828.772.1824 or get in touch via our contact form today!

The Worst Carpet Cleaning Advice We’ve Ever Heard

worst carpet cleaning advice

We’ve been in the carpet cleaning business for a long time, and when it comes to bad carpet cleaning tips, we’ve probably heard them all. From applying hairspray to carpet stains, to “ironing out” wax spills, here are the top seven worst pieces of advice we’ve heard!

  1. Just Google it. Actually, no, don’t. Google is an amazing resource for a lot of things, but when it comes to carpet cleaning, your best use of Google (or any other search engine, for that matter) is to find a reputable carpet cleaning company in your local area. There’s tons of “advice” on the internet for carpet cleaning, but just because you read something online doesn’t make it true! You’re much better off consulting a professional.
  2. Use Dish Soap. Dish soap can be used for a lot of non-dish related household cleaning chores, but carpet cleaning is not one of them. Although the sudsing action of dish soap might, possibly, maybe remove or reduce the appearance of stains, it will also leave behind a soapy residue that will not come out without drenching the carpet with water, which can cause mold and mildew to grow on and beneath the carpet. Dish soap can also dull the color and change the texture of your carpet. So keep the dish soap in the kitchen, and leave carpet cleaning to the professionals!
  3. Apply Hairspray. Honestly, who came up with this horrible advice? Hairspray leaves behind a sticky residue that will stiffen your carpet fibers and attract more dirt and contaminants over time. And it’s almost impossible to rinse out. In fact, hairspray stains are one of the more common problems we help our customers with, so obviously it’s a bad choice for a carpet cleaning agent. Remember: hairspray is for hair!
  4. Clean with Vinegar. Vinegar is enjoying a new revival as a multi-purpose, all natural household cleaning agent. You can find articles online that recommend using vinegar for cleaning anything from toilets to clothing to silverware. It’s true that vinegar is a powerful, non-toxic disinfectant, but it’s simply not effective for removing dirt or stains. (Sorry, vinegar evangelists!) And so it is definitely NOT a good choice for carpet cleaning applications.
  5. No. Just, no. First of all, if you use hydrogen peroxide on your carpet, you run a very real risk of bleaching or adulterating the color of the carpet. Secondly, peroxide can be harmful to the carpet fibers, causing them to fray. Again, leave the carpet stains to the professionals and leave the hydrogen peroxide in the bathroom where it belongs!
  6. Just Use Water. “It’s just water! What could it hurt?” Well, turns out, quite a lot. Applying water to a stain can cause the stain to spread, and, depending upon what caused the stain in the first place, wetting it could make it set into the carpet fibers and become permanent. If the stain was caused by an acidic agent, wetting it can reactivate the acid and potentially cause more harm to your carpet, and possibly to any people or pets who come into contact with the stain.
  7. Use a Hot Iron to Remove Spilled Wax. It seems like a logical solution—heat up the wax and it will melt and be easy to get off of the carpet, right? Well, not really. Often times, wax spills sit at the top of the carpet fibers. Melting the wax again can cause it to run down into the mat of the carpet, and possibly through the carpet backing and onto the subfloor. Plus, putting a hot iron on your carpet is a fire hazard. And you definitely don’t want to create a burn mark on your carpet. We can get out a wax spill, but we can’t get out a scorch mark!


We hope that this blog post helped clear up some of the confusion about home carpet cleaning advice that’s floating around the internet. If you live in the Asheville, NC area and you need carpet cleaning services from folks who know what they’re doing, give us a call at 828. 772.1824 or drop us a line now!

Always Expecting a New Challenge

Our employees are a huge part of our success! We truly believe we have the best team out there, and so we decided to do a video series highlighting each of our employees as they discuss what it’s like to work for Five Step Carpet Care.

In this video, Chris talks about Five Step employee values and the importance of rising to new challenges.

Treat Your Home to a Spa Session This Holiday Season!


Home. It’s not just a roof over your head (though it is nice to not have to worry about getting rained or snowed on while you sleep!) It’s also the place that you go to when you’re hungry, tired, or stressed out. It inspires you, rejuvenates you, and comforts you when you’re down. It has always given you a cozy space to be with your family and a table to sit around with your friends. Your home is the place that makes you feel like you belong! It’s always there for you, even though you might sometimes neglect it.

Each year when the holidays come around, you show your love and appreciation to your family by giving them thoughtful gifts to show them how much they mean to you. But when was the last time you gave a gift to your home?

This holiday season, say “thanks!” to your home by treating it to a luxurious spa treatment from Five Step Carpet Care. Our team will come out and pamper your carpets, rugs, upholstery, wood floors, tile, and slate. When we are done, your home will feel beautiful, appreciated, and ready to take on another year of being awesome!

Give your home the perfect gift this holiday season with a visit from Five Step! If you live in the Asheville area, give us a call today at 828.772.1824 or use our contact form to get in touch today! You and your home will be SO glad you did!

Five Step Carpet Care wishes a Merry Christmas, Happy Hanukkah, Joyous New Year, and a warm and cozy winter season to all of our friends and clients, AND their homes!

Five Step Thanksgiving! Here’s What We Are Thankful For This November…

This month, we thought we’d do something a little different on the blog, by sharing a few of the things we at Five Step Carpet Care are grateful for this November.


So take a moment to just forget all the little stresses and annoyances in life, and bask with us in the warmth of gratitude for all the good things, people, and experiences that make life worth living! Here are our top 8 reasons to be thankful this year.

  1. We live and work one of the nicest places in the world! We are so grateful to be able to call Western North Carolina home. Where else could we be surrounded by nature’s beauty, AND be a part of an amazing local community? The weather is great almost all year, and every day, we get to see the most breathtaking views and meet some of the nicest people in the world.
  2. Spending time with friends and family. Like many of you, we really value the quiet, quality time we get to spend with our dear ones over Thanksgiving and the rest of the holiday season. We spend most of our days hard at work, and loving it. But it’s always nice to get a little down time to enjoy the company of family and friends. We hope that all of you will be able to share good food and good times with your loved ones this Thanksgiving!
  3. Election season is OVER! Regardless of who you supported for president this year, or even if you spent the entire campaign cycle in bed hiding under your blankets, we can probably all agree that election season 2016 was the craziest and most stressful in recent memory! We are glad to have all of that out of the way so that we can focus on all the things that make life worth living: friends, family, fun, and clean carpets!
  4. Business is booming! 2016 has been a great year for Five Step Carpet Care, and it’s not even over yet. We’ve cleaned lots of carpets, met lots of new clients, and networked with lots of great local businesses. We are so thankful for the opportunity to make a good living by providing a service that people need. Here’s hoping 2017 will be even better!
  5. We are safe, healthy, warm, and well fed. There’s a lot to be said for that. We try to remember that not everyone in the world is as fortunate.
  6. PIE!!! November is the season for sweet, delicious, piping-hot pie! Pumpkin, apple, pecan, sweet potato, and just…all the pie! We are thankful for the invention of pie and for the opportunity to savor it!
  7. Autumn colors. Every fall is gorgeous in Western North Carolina, but this fall has just gone over the top with its fantastic color show! We are so glad that we get to see the changing colors of the seasons here in the mountains!
  8. Our amazing clients!! We wouldn’t be here without you, and we owe you a great, big, hearty THANK YOU for your support, your business, and your friendship. We strive every day to give our customers the quality work and respectful service they deserve, and we want to thank you from the bottom of our hearts for helping to make our business a success!

Happy Thanksgiving to all of our friends and clients in the Asheville area! We hope your holiday is filled with joy and love and satisfaction. What are you grateful for this Thanksgiving? Let us know on our Facebook page!



Asheville’s #1 Source for Carpet Cleaning and More!

Here’s another fun video we created to let people know about Five Step Carpet Care and everything that we do. Check it out! As you can see, we do A LOT more than just carpets. So if you’ve got dirty carpet, area rugs, oriental rugs, upholstery, wood floors, laminate floors, tile, or slate that needs cleaning–give us a call today! Our number is 828.772.1824 or you can always get in touch via our contact form.

We look forward to hearing from you and making your floors and upholstery look like new!