What We Are Thankful For in 2020

Almost every year on the blog, we have done a Thanksgiving post, celebrating our successes of the year and expressing our gratitude for the things (and people!) that give our lives joy and meaning here at Five Step Carpet Care.This year’s a little…different. 2020 has not been easy for any of us, and it can be difficult to find gratitude in our hearts in times like these. But they say the most important time to count our blessings is when times are a little rough. Being thankful warms our spirits and gives us hope for tomorrow.

So we’re going to give it a try. Let’s see if we can find a few things to be thankful for in 2020.

  1. Our health! We say this every year, but this year it’s definitely number 1 on the list. The global pandemic situation has really magnified for all of us the reality that our health is not something to be taken for granted. Our deepest compassion and well wishes go out to all those who have experienced loss of a loved one this year, or medical issues of any kind.
  2. Our staff. Our wonderful crew has amazed and humbled us with their commitment to continuing to provide stellar service to customers across western NC. When we re-opened after the temporary shutdown in April-June, these guys adapted seamlessly to the new operations practices, like masking, extra sanitizing, and social distancing. With all the stress that everyone is feeling right now, it’s not easy to keep your head up and keep doing your best work without complaint. But all our guys have pulled together and dealt with it admirably. We couldn’t be more thankful for—or prouder of–our team.
  3. Western North Carolina has been spared the worst of the pandemic fallout. Our local hospitals and medical personnel are staying on top of the situation. And although we certainly have not gone untouched by COVID, we’ve also avoided a major outbreak. In these trying times, that’s definitely something we can be thankful for.
  4. Autumn doesn’t care how weird and crazy 2020 has been. Leaf season this year has been phenomenal! Being surrounded by all that natural beauty while we’re driving around Western NC to serve our customers, sometimes we can’t help but feel a little gratitude.
  5. Our business has been able to withstand the most devastating economic impacts of 2020. In a year when over 100,000 American small businesses have permanently shuttered, this is nothing to shrug off. We are truly, deeply grateful for each day that we get another opportunity to clean carpets and upholstery in the Asheville area. It means that our business will survive. But more importantly, it’s a sign that our community will be okay. Of course, we have our customers to thank for all of it. More than any year before, you—our customers, loyal and new—have been our reason to keep going.

Thanksgiving 2020 may be a little different than normal Thanksgivings. A little smaller, a little more somber, perhaps. But for us, the meaning of the holiday will be more poignant, more deeply felt this year. We’ll be appreciating each bite, each hug, and each moment. We hope you will be sharing some warmth, good food, and family togetherness, too. Happy Thanksgiving from all of us at Five Step Carpet Care.

 

Know Who Else is Doing a Lot More Work From Home in 2020? Your Couch!

upholstery cleaning

If you’re among the 42% of the American population now working from home in the midst of the COVID pandemic, it’s safe to say your upholstered furniture is getting a lot more wear and tear than it used to.

Your kids are either doing school-from-home or are on a limited school schedule. You and your spouse are taking turns on Zoom calls in the office. And while we’re trying to social distance, there’s not much to do on the weekends, either, so you’ve probably caught up with all your favorite Netflix series, and a few more besides.

Your couch, armchairs, and other upholstered furniture have been there to support you and your family through it all, and it might be starting to show. Increased use of our furniture means increased opportunities for dirt, crumbs, spills, sweat, and dander to come into contact with the upholstery.

We know upholstery cleaning is probably the last thing on your mind right now, and we totally get that. Still, if protecting your furniture investment is important to you, it may be time to schedule a professional cleaning.

Five Step continues to provide top-level, environmentally sustainable cleaning services with a smile (behind our masks, of course!) We have adapted our business practices to ensure we are staying safe, sanitary, and socially distanced while we serve our customers during these unprecedented times.

So if your furniture does look like it could use a little TLC, don’t hesitate to give us a call at 828.327-7237 or drop us a note for a free quote. And if now’s really not the time, we understand 100%. Just keep our number handy. We’ll be there when you need us.

 

 

Asheville Tile Cleaning

You may not have known that Five Step Carpet Care doesn’t only clean WNC’s carpets and rugs. Among other things, we are Asheville’s top source for tile and slate cleaning.

If you have tile or slate floors or walls in your home, you know they can begin to look dirty or dull over time. The grout between the tiles becomes stained, yellow, or aged-looking. Periodic deep cleaning is necessary to keep your tile floors looking new, but going the DIY route can leave your knuckles scraped and your knees aching. And without specialized equipment, a one or two-hour job can take days!

Instead of going it alone, give Five Step a call. Our friendly, professional crew will make your tile sparkle, your grout gleam, and your slate shine!

We can handle any surface:

  • Bathrooms— tubs, showers, and floors
  • Kitchens— floors, backsplashes, counters and walls
  • Outdoor areas— terraces, decks, patios, pool areas
  • Traffic areas— foyers, hallways, staircases

As always, our cleaning procedures are sustainable and non-toxic, using just a fraction of the water our competitors use, and keeping harmful pollutants out of our precious waterways. Just one more reason to choose Five Step!

If you have dirty tile and grout or slate that needs a little TLC, contact us today or give us a call at 828.237.3237. We promise you’ll be glad you did!

Asheville Oriental Rug Cleaning

oriental rug cleaning asheville

Purchasing an oriental rug can be a serious investment in the comfort and aesthetic of your home. Keeping that rug in great shape is a lifelong commitment. So when it comes to cleaning and maintaining your fine rugs, don’t make a snap decision. You want your investment is in safe hands.

To help you make an informed decision, Five Step Carpet Care is committed to honesty and transparency about our cleaning process. When you choose Five Step’s professional rug cleaning service, you can rest assured that:

  • We use a gentle, effective process for cleaning oriental rugs and other fine rugs.
  • We never use bleach or bleach-based cleaners.
  • Our prices are affordable.
  • We can eliminate stains caused by ground in dirt, food spills, mold and mildew, pet stains, and even fire damage.
  • We don’t use enzyme-based cleaners.
  • Our cleaning agents contain no harsh chemicals.
  • We won’t wash your rug in a tub with other rugs.
  • Our cleaning solutions will not cause the colors on your rug to fade or bleed.
  • Our cleaning process is completely safe for wool fibers.
  • We offer convenient pick up and delivery service.
  • Our products and process are entirely non-toxic, safe for your family and pets, and environmentally conscious.
  • Our team is professional and reliable. You can trust us to take good care of your fine rugs.

Check our website for current pricing.

We look forward to being your trusted source for green and sustainable oriental rug cleaning. If you have any questions, please don’t hesitate to call us at 828.237.3237 or send us a message via our contact form.

 

Small Businesses Need Carpet Care, Too!

It can be stressful for small business owners to make sure that everything gets done. As an entrepreneur, you’ve got a never-ending list of things to do: hiring, billing, customer service, marketing, product and service delivery, equipment maintenance, and taxes, just to name a few! Every task must be done on time and efficiently. With all of those demands on an small business owner’s time, it’s understandable that more minor tasks always seem to get put off until later.

Professional cleaning for your carpets can often be one of those “back burner” tasks. But if your small business has carpet, it’s important to keep it looking fresh and clean—especially if you employ people or receive customers at your business location. Aesthetics are important—the way your business space looks will often help your potential customer form their first impression of your business. But the importance of carpet cleaning goes beyond the purely superficial. Your health, as well as that of your employees and customers, is also a factor.

Over time, carpets accumulate pollutants that can become a health hazard. These pollutants are transferred onto carpets from foot traffic, drafts from an open door, spills, or even sneezes. Some of these contaminants, such as mold spores, pollen, and dust, can be eliminated with regular vacuuming. But other toxins–like bacteria, viruses, chemicals, and pesticides–can only be extracted by using professional cleaning methods. In order to keep your business’s carpets clean AND healthy, it’s a good idea to commit to routine cleaning.

How often depends on what kind of business you are running.

  • If you do not receive clients at your location, and you have relatively little foot traffic, you can probably get by with yearly professional cleanings.
  • If your business location does receive clients, or has moderate to heavy foot traffic, two to three cleanings a year are recommended.
  • Restaurants, hotels, and nursing homes should have carpets cleaned more frequently in order to maintain a healthy environment. Monthly cleaning is recommended.
  • Elementary and high schools should have carpets cleaned on an every three to six months schedule.
  • Carpets in kindergartens or day care centers require extra attention. Young children are built low to the ground and attract a lot more dirt and dust than adults, as well as bacteria and viruses. Their developing immune systems are also much more susceptible to illness from bacteria or viruses. Therefore it is recommended that daycare centers have carpets professionally cleaned monthly.
  • In between cleanings, you can keep your carpets looking beautiful by implementing a regular vacuuming schedule. When having work done inside your location (like remodeling or plumbing), put down adhesive carpet protection strips where the heaviest foot traffic will be. It’s also a great idea to place welcome mats both inside and outside all entrances so customers and employees to wipe their feet before entering the space. When small spills or stains occur, you can blot (not rub) with a dry paper towel to remove as much of the moisture as you can. It’s a good idea not to use spot cleaners on your carpet unless you’ve previously tested them in an out-of-sight location to ensure they don’t result in fading or damage to the carpet fiber. Finally, be aware that attempting to clean your business’s carpets on your own could result in a voided manufacturer’s warranty.

We hope this blog post helped you make an informed decision about carpet care for your business! If your business is located in the Asheville, NC area, give Five Step a call at 828.237.7233 or contact us to discuss your carpet care needs.

 

Debunking Persistent Upholstery Cleaning Myths

Our team has combined decades’ experience in the upholstery cleaning biz. With all that experience, we’ve run into more than a few misguided pieces of upholstery cleaning advice! From myths to outright lies, here are our top 5 most frequently heard misconceptions about upholstery cleaning, along with the real truth from the industry professionals at Five Step Carpet Care.

  • All upholstery cleaning companies are the same. False! It’s the same in any industry. All service providers are not created equal. A while back on the blog, we published a helpful checklist to ensure you’re hiring someone who will do the job right (the first time!) and treat you like the valuable customer you are.
  • The sole purpose of upholstery cleaning is to remove visible dirt. Nope! Effective upholstery cleaning not only removes visible soiling; it attacks germs and other pathogens that hide in or under your upholstery. Things such as mold spores, bacteria, dander, and allergens. It also freshens the fabric, making it look brighter and feel softer. And a good professional cleaning should eliminate any musty or sour odors coming from the upholstery or the cushions underneath.
  • Cleaning your upholstery causes it to deteriorate faster. Wrong again! This myth may have gotten started due to improper cleaning methods (such as scrubbing) that actually can cause damage to certain fabrics. But an experienced, professional upholstery cleaning service would never use these methods. At Five Step, we’re familiar with hundreds of different types of upholstery fabrics and how to clean them. We stay far away from abrasives and harsh chemical agents. Rest assured that our gentle products and cleaning methods will NOT cause deterioration.
  • DIY cleaning is just as effective as professional cleaning. Unlikely. Although it’s possible to clean your own upholstery using commercially available cleaning products and/or rental equipment, chances are high that your efforts will not produce the same results as a professional upholstery cleaning service. Why? Because professional cleaners have tons of experience that the average consumer does not, and because our equipment is of much higher quality. Since improper cleaning can damage your upholstery or lead to mold and mildew growth inside of the cushions, it’s much more cost-effective to hire a competent professional. We wrote an entire blog post on this topic a couple years ago.
  • Professional cleaning isn’t worth the money. On the contrary, it may save you money in the long run. Your furniture represents a significant investment in your home and your continued ability to enjoy it. If your furniture is dirty, you won’t enjoy it nearly as much. And in addition to present enjoyment, professional cleaning can be a smart financial decision in the longer term. Quality furniture can last a very long time—if it’s properly cared for. A yearly or bi-yearly cleaning for your sofa and chairs is much cheaper in the long run than having to replace them every few years because they look dingy and smell funny.

If you live in the Asheville, NC area and are in need of top notch professional upholstery cleaning, give Five Step a call at 828.237.3237 or drop us a line via our contact form today!

 

Why Do So Many Customers Give Us Five Star Ratings?

Our collection of five-star ratings just keeps getting bigger and bigger! What is it about Five Step Carpet Cleaning that warrants all of these wonderful accolades? Read these reviews to find out for yourself!

So, there you have it! Customers love our professional service, our stain removal skills, and the friendliness of our family business!

If you’re looking for five-star carpet, rug, tile, upholstery, or wood floor cleaning in the Asheville, NC area, look no further than Five Step! Drop us a line or give us a call at 828.327.7233 today for a free quote!

Here Are the Five Steps that Made Us Famous!

Five Step Carpet Care? What are these five steps all about?

We aren’t in the business of building staircases and we haven’t invented any new dance moves lately. But we have developed a unique, five step process for cleaning carpets that works better than our competitors! Here they are:

  • STEP 1: A professional soil extractor is used to remove deep down dirt, dust and allergens.
  • STEP 2: Non-toxic cleaning solution is applied to carpet fibers with special attention given to problem areas.
  • STEP 3: A professional rotary activator is used to loosen and lift deeply embedded soil and stains from the carpet. At this step, we also use hot water extraction if necessary.
  • STEP 4: A machine with a special 100% cotton bonnet is used to remove any remaining soil and pollutants. It also accelerates drying.
  • STEP 5: Carpet pile is groomed to give it the new carpet look and feel. Furniture is placed back to its original position with special protective pads.

Our goal is to always be honest and transparent with our customers. Some companies will only answer questions in a vague manner. They promise to get out stains and odors, but a few days after they leave, the dirt seems to re-emerge from beneath the carpet. Or, their cleaning solutions end up damaging the carpet that they were paid to clean!

We don’t mind telling you exactly what our five step process entails, because we have nothing to hide. Our cleaning solutions are honest, just like we are with our customers.

Our green carpet cleaning solution is non-toxic, biodegradable, colorless, odorless, and hypoallergenic. It contains no soap, bleach or enzymes. That means it’s safe for your carpets and healthy for your kids and pets. Also, we use a lot less water than our industry competitors, making Five Step the sustainable carpet cleaning option. Since our cleaning solution is soap-free, your carpets will stay clean longer, as there is no residue left over for dirt and grime to adhere to.

Honesty is the best policy. If we only use the safest and most environmentally friendly cleaning products, then we can afford to be honest about what we use. We believe that the health of our clients, their pets, and the environment is more important than our bottom line.

If you’re looking for green carpet cleaning in Asheville, NC and the surrounding areas, give us a call at 828.237.3237 our contact form to drop us a line today!

 

How to Clean a Hardwood Floor

One of our specialties is the deep cleaning of hardwood floors. Over the years, we’ve cleaned thousands of wood floors, restoring beauty and luster to even the most hopeless of cases.

But as miraculous as the results can be, you still need maintenance care in between your professional cleanings in order to protect your wood floor. Our clients often ask our opinion about the best way to keep their wood floors looking clean and beautiful, so here are some tips.

  1. Before cleaning, remove dirt, debris, dust, and pet hair from the floor with a dust mop or the floor brush attachment of your vacuum. Do this weekly or as needed, and avoid using a broom with very coarse bristles, as it may damage your floor!
  2. Once or twice a month, clean the floor using a liquid cleaner or oil soap specially formulated for hardwood floors. Follow the instructions on the container and make sure to dilute with water so as not to leave a sticky or filmy residue behind.
  3. Use a bucket to mix your cleaning solution and a sponge mop to clean the hardwood floor, wringing out the mop after each dip in the solution to ensure the floors do not get too wet. Once the entire area has been mopped with the cleaner, rinse the mop thoroughly and wet-mop the floor with clear water.
  4. Leaving your hardwood floor damp may damage it, so make sure to dry the floor thoroughly using a dry towel.
  5. Prevent scratches in your floor by providing interior and exterior doormats and using protective pads or discs on the feet of tables, chairs, and sofas.

And there you have it! Follow these simple steps and your hardwood floors will stay bright and lustrous between deep cleanings.

If you live in the Asheville area, give us a call at 828.237.3237 or get in touch via our contact form today to schedule your wood floor cleaning! (And yes, we clean pine and laminate floors, too!)

What comes out of a rug during cleaning?

Rugs can hide a lot of dirty, dusty surprises when they’re not regularly cleaned! Watch the short, 5-second video below to get an idea of just how much dirt comes out of the average rug during cleaning.

That’s a lot of crap!

And remember, this is only a small portion of our five step cleaning process. After we blow all of the loose debris and particulates out of the rug, we soak and wash it in our non-toxic cleaning solutions to ensure that the hidden threats–like allergens, bacteria, fungi, and even viruses–get cleaned out, too. It’s not enough for a rug to just look clean when we’re done with it. It has to actually be clean, healthy, and sanitized, down to the smallest microscopic fiber!

And it’s very important to us to achieve that level of clean without resorting to harsh chemicals, enzymes, or detergents that can damage your rug, not to mention harm the health of your family and pets. All of our cleaning solutions are gentle, non-toxic, and sustainable.

If you live in the Asheville, NC area and are looking for a top-notch professional rug cleaner, give us a call at 828.237.3237 or drop us a note today!