Merry Christmas and Happy Holidays from Five Step!

Season’s Greetings to our customers, staff, and friends! 🎄🎅🏻🎁

We wish you and your family health, happiness, joy, and prosperity this Christmas and in the coming New Year. May your holidays sparkle with joy and laughter, may Santa Claus bring you your heart’s desire, and may all of your Christmas cookies be baked to perfection.

Warm regards from your friends at Five Step Carpet Care!

Is it Possible to Get Hair Dye Out of Carpet?

hair dye on carpet

Maybe you cultivated the habit of providing your own hair care during the pandemic, or maybe your teen decided to dye their hair neon pink for a Halloween costume. Perhaps a little less than the advised amount of caution was taken, and now you have hair dye stains on your carpet. So now you’re asking yourself:  is it even possible to get hair dye out of carpet?

It may seem as though hair dye stains would be impossible to remove from carpet fibers, since the dye is designed to be, well, permanent. But the truth is that most types of carpet stains can be cleaned, no matter the strength of the stain-causing substance or the severity of the stain. You just have to apply a little creativity, patience, and elbow-grease. And, chances are, you already have everything you’ll need on hand.

Different hair dyes contain different chemicals and pigments, so there’s no one-size-fits-all solution to getting hair dye stains out of carpet. But there are a few simple household cleaners that you can try, and at least one of them is likely to work. Check out the list below for easy and non-toxic solutions to try.


Household Cleaning Agents to Try on Hair Dye Stains:

  • White vinegar
  • Dish soap
  • Clarifying shampoo
  • Rubbing (or isopropyl) alcohol
  • 3% Hydrogen peroxide



 For each of the cleaning agents listed above, try the following method.

  • Saturate the stained carpet area with the cleaning agent (for dish soap and clarifying shampoo, add a little warm water and work up some suds.)
  • Let the product sit on the stain for 5-10 minutes.
  • Dab with a clean cloth or paper towel, rinse with warm water, and dab again until the cleaning agent is removed.
  • Blot dry.

If the stain is reduced, but still present, repeat this method with the same cleaner. If the stain has not improved at all, move on to the next cleaning agent and repeat the method.

Happy Thanksgiving from Your Friends at Five Step!

The weather is turning chilly here in western NC, and we’re looking forward to hunkering down for a cozy winter in these mountains. But first, we’re going to kick off the holiday season with some delicious food and time well spent with family and friends.

So happy Thanksgiving to all of our customers, staff, and friends! We have so much to be thankful for this year. We get to live and do business in an amazing community, full of friendly people, vibrant culture, and beautiful mountain scenery. We get to work with some of the best people on earth. And we get to do something something we’re good at that improves our clients’ lives.

So here’s to all the blessings of a life well lived, and wonderful people to share them with. We hope you are all spending the holidays warm, safe, and in the company of those you love. Enjoy your Thanksgiving Day, and here’s to a week of delicious leftovers!


How to Disinfect Upholstery

disinfect upholstery

The topic of upholstery sanitization rarely crosses anyone’s mind, but there are all types of reasons why you might want to know how to disinfect upholstery. Upholstery is fabric, and fabric can harbor hidden health hazards, like mold and bacteria. So if you have an old couch that’s been sitting in your basement for a few years, or you just recently purchased some antique chairs from a yard sale, you may be interested in removing those microscopic health hazards.

Luckily, disinfecting upholstery is not as difficult as you might think.

Fabric-safe disinfectant sprays are available at your local supermarket and hardware store, and you can even whip up your own antibacterial, antifungal spray at home using eco-friendly ingredients. The only drawback is that these products may only sanitize the surface of your furniture. If you’re concerned about germs and mold spores hiding deep inside the stuffing, you are probably better off hiring a professional upholstery cleaning service. It all depends on how deep the contamination goes.

If you decide to DIY it, the first step is to choose a disinfecting spray. Check the instructions and cautions on the label of store-bought products to ensure they’re safe for fabrics. And just to be certain, perform a patch test on a small, unseen area of the upholstery. Allow the product to dry, then check for discoloration.

If there are no undesired effects, go ahead and spray your upholstery all over, following the label instructions. Leave seat cushions out with adequate airflow to ensure proper drying.

If you’d rather use an all-natural, eco-friendly cleaning solution, use equal parts vodka and water. No joke! The vodka both sanitizes and deodorizes, and will not damage fabrics. (Although you should still perform a patch test with any product, store-bought or homemade, just to be sure.)

If you’re worried about bacteria, mildew, mold, or viruses hiding deep inside the stuffing of your upholstered furniture, call on the services of a local professional for a thorough deep cleaning.

If you live in the Asheville, NC area, Five Step Carpet Care is a great choice. Give us a call at 828.237.3237 or drop us a line today!




How to Get Dents Out of Rugs

how to get dents out of rugs

Have you ever rearranged your living room furniture only to find unsightly divots in your rugs? Not to worry! Dents left behind in your rugs by sofas, tables, and chairs can easily be erased with these few, easy steps. Here’s how to get dents out of rugs.

  1. Lay a damp towel over the dent.
  2. Run an iron over the towel on medium heat, checking periodically to see if the carpet fibers beneath have started to rise. The heat of the iron should gradually cause the fibers to spring back to their original shape.
  3. Leave the towel on top of the dent until completely dry.
  4. Finally, vacuum the affected area. The suction from the vacuum cleaner will pull the fibers up to their normal height.

This simple process should remove even the deepest divots from your carpet or rug. If you find that you need additional help to make your carpets look brand new, give Five Step a call at 828.237.3237 or drop us a line today. We offer a full range of effective, sustainable, and friendly floor cleaning services, and we love nothing more than making our customers happy!



Debunking Top Tile and Grout Myths

If you have tile floors in your home, you want to keep them looking bright and shiny, and prevent the grout from yellowing over time. In pursuit of clean tile floors, you may have run into some questionable maintenance advice.

As Western North Carolina’s top tile and grout cleaning experts, we’ve seen and heard plenty of horror stories about damage caused by these common tile cleaning mistakes. Don’t fall victim to these top tile and grout cleaning myths!


  1. All you have to do is mop it! Of course, regular mopping is essential to keeping tile floors clean, but to keep them looking their best in the long term, a little more maintenance is required. Periodic deep cleaning can prevent grout from becoming yellowed or old-looking.
  1. Acid cleaners are best for cleaning tile and grout. Acid-based cleaning agents are great at cutting through years of caked-on dirt and grime. The problem is they are also great at corroding tile and grout. If you do choose to use an acid-based cleaner, make sure it is in a very low concentration and that you rinse it off quickly, before it has a chance to eat away at your tile.
  1. Abrasive brushes and powders are the way to go. Wire brushes and scouring powders are another thing that’s very effective at removing dirt, but can also damage your tile and grout. Using these materials, you run the risk of scratching the tile surface or creating minute holes in grout, where adulterating particles can seep in.
  1. Sealed grout doesn’t need maintenance. Sealants can go a long way toward protecting grout, but even sealed grout requires periodic maintenance.
  1. Just soak it in soapy water. Soap molecules can actually settle into the tiny surface holes in grout and attract dirt and grime. In addition, certain types of soap can create a veneer of “soap scum” on your tiles that can be difficult to remove.
  1. Bleach is safe for use on tile and grout. Never use bleach or bleach-based cleaning agents on tile and grout. Over time, bleach causes deterioration of grout, and it can also damage the shiny glazed surface of many types of tile.

 That about covers it! If you are in the Asheville, NC area and are looking for top-notch tile and grout cleaning professionals, look no further than Five Step! For more information, drop us a line or give us a call at 828.231-3237.

Best of the Five Step Blog – DIY Edition

We’ve published some great how-to articles over the years. It is always our goal to help our customers, even if the best help we can offer is to tell them how to complete a small project on their own. In fact, we’ve written on many diverse How-To topics, such as ‘how to get poop off carpet’ and ‘how to get a bad smell out of a wool rug’!

So we thought it would be neat to curate some of our very best How-To articles into a single post to help all the DIY-ers out there with their flooring and upholstery projects. Below are our top eight.

Click the image to view the full article!


how to clean a fabric couch








We hope this helps you in all your DIY flooring and upholstery endeavors. But if you get stuck, or just decide you don’t have the time or energy to go it alone, don’t hesitate to give Five Step a call at 828.237.3237 (or drop us a line via our contact form.) We’ll be happy to help!

How to Get Tomato Sauce Stains Out of Carpet and Upholstery

how to get tomato sauce out of carpet

Tomato based stains may look tough, but they’re actually not hard to remove! Whether it’s pizza, marinara, ketchup, or soup, here’s how to get tomato sauce stains out of carpet and upholstery.

Your half-eaten slice of pizza slips off your plate and lands, upside down, on the couch. You pick it up quickly, only to reveal that the pizza sauce has already done its dirty work: there’s a stain on your upholstery!

When it comes to carpet and upholstery stains, the tomato-based type are among the most feared by homeowners. It can take many forms, from pizza sauce to marinara sauce to Bloody Marys. But the good news is that, although tomato-based stains certainly do look bad, they’re actually not difficult to clean in most cases.

As always, try to clean the stain as soon as it occurs. If you don’t, you’re giving those tomato juices extra time to set into the fabric or carpet fiber and dry, making your job more difficult. But even if you don’t notice the stain at first, it’s still possible to clean it after it’s set in. It might just take some extra effort.

Here are the supplies you’ll need:

  • A butter knife
  • A bucket
  • Warm water
  • Dish soap
  • Two clean cloths or towels, one for wet-blotting and one for drying.
  • A spray bottle
  • White vinegar

Follow these steps to remove the tomato sauce stain from your upholstery or carpet:

  1. Use the butter knife to gently remove any excess sauce from above the carpet or upholstery surface. This is better than using a cloth or paper towel, which can spread and smear the sauce into the fabric.
  2. Add a squirt of dish soap to four cups of warm water in your bucket and mix it.
  3. Wet one of the towels in the dish soap-water solution and rub at the tomato sauce stain, allowing the stain to absorb into the towel.
  4. When the stain is gone, blot dry with the second towel. If you’ve gone through steps 1-4 two or three times and the stain is still there, move onto step 5.
  5. Spray undiluted vinegar onto the stain using the spray bottle, and let sit for about twenty minutes.
  6. Use a clean towel to blot the vinegar-treated stain.
  7. Repeat until stain is gone.

If the stain is very large or well set, you may want to call in the professionals rather than devote all that time to cleaning it yourself. In that case, we’d love to help! Give Five Step Carpet Care a call at 828.237.3237 or get in touch via our contact form.

Persian Rug Cleaning in Asheville NC

oriental rug cleaning, asheville nc

If you’re looking for top notch, professional Persian rug cleaning in Asheville, read on to learn how Five Step can help, and how you can protect your Persian rugs between cleanings!

Characterized by their beautiful, handwoven designs, Persian rugs are works of art for your floor. The elaborately detailed patterns of Persian rugs make them highly sought-after, and furnishing a home with them can represent a sizeable investment. In order to maintain that investment, it’s recommended that you commit to a Persian rug cleaning schedule of one professional cleaning every 18-24 months.

In between professional cleanings, you can maintain your Persian rug through regular vacuuming and rotating. Placing a pad underneath can also help to extend the life of your rug. To prevent fading, keep your rug out of direct sunlight. Inspect the front and back of the rug every so often, looking for small stains, wear and tear, or the presence of insects, which sometimes try to make themselves at home in between the fibers of a rug. Spot-cleaning can be done easily at home. It’s a good idea to spot test the cleaner you choose on an inconspicuous corner of the rug to ensure it doesn’t cause bleaching or color running.

When it comes time for a professional cleaning, make sure the company you choose has experience with fine rugs and doesn’t use chemicals or processes that can damage your Persian rug.

If you live in the Asheville NC area, you can’t go wrong with Five Step Carpet Care. We clean Persian, Oriental, and other fine rugs using a gentle, safe, and non-toxic process in our local facility. Our cleaning agents contain no bleach, harsh chemicals, or enzymes, and our work speaks for itself. We also offer a convenient pick-up and drop-off service for rugs, so you don’t have to lift a finger.

Ready for a professional cleaning service for your Persian rugs? Give Five Step a call today at 828.237.3237 for a free estimate!

Five Step Carpet Care is Hiring!

carpet cleaning asheville nc

Five Step Carpet Care is hiring one person!

Carpet, Rug & Floor Cleaning Technician

Part to full-time position available with Asheville’s premier carpet, tile, upholstery & oriental rug cleaner. Must be available to work days, evenings, and some Saturdays. Must have clear, valid driver’s license. Must be hard-working, self-motivated and good at communicating with clients. Must be willing to submit to background check and drug test. Must be clean-cut and professional in appearance. No experience necessary. Must be detail oriented and be able to take repetitive direction. Serious inquires only – PLEASE!!!

Primary duties involve driving a customized company-owned Five Step van to and from numerous customer stops in the Asheville area, as well as lifting and carrying the sanitizing equipment (weighs 75 lbs) into and out of customer accounts. The selected candidate will also be required to lift and move customer items such as chairs and tables in order to clean the floor. Additional duties of the Service Representative include ensuring customer satisfaction by responding to inquiries and requests and pro-active problem solving. He/She is also responsible for cleaning, maintaining, and sanitizing the equipment and interior of the vehicle. Specific routes and customers are assigned, in order to build a rapport between Floor Cleaning Specialist and the customers being serviced.


  • Cleaning carpet, tile, wood floors, upholstery and oriental rugs.
  • Applicants must have a clear driving record and a valid driver’s license and SS card.
  • Applicants need to have great customer service skills. Be clean-cut, polite and able to conduct themselves in a professional manor. Ability to speak with clients, making them feel comfortable letting you into their home.
  • Experience is a plus, but not required. Previous customer service experience, preferably in an industrial or service industry.
  • Must be able to lift 75 lb. up a flight of stairs.
  • All applicants will be subject to drug screenings.
  • All applicants will be subject to a background check and prescreen medical check.
  • High school diploma or GED preferred.
  • Applicants must be non-smokers during the work day. Except breaks away from customers and never in any of the Vans.
  • Work is normally Monday through Friday 9 am to 6 pm, or until the job is finished, occasionally Saturdays and nights for commercial accounts.
  • *** Must have a willingness to learn the trade. There will be a lot of repetitive direction.
  • Must like to work.

Location: Asheville & surrounding areas

Compensation: $16 per Hour to start with the possibility of advancement and possibility of benefits.

Principals only. Recruiters please don’t contact this job posting.

Please call 828-772-1824. Be prepared to submit resume.

Please do not contact job posting about other services, products or commercial interests.