The Worst Carpet Cleaning Advice We’ve Ever Heard

worst carpet cleaning advice

We’ve been in the carpet cleaning business for a long time, and when it comes to bad carpet cleaning tips, we’ve probably heard them all. From applying hairspray to carpet stains, to “ironing out” wax spills, here are the top seven worst pieces of advice we’ve heard!

  1. Just Google it. Actually, no, don’t. Google is an amazing resource for a lot of things, but when it comes to carpet cleaning, your best use of Google (or any other search engine, for that matter) is to find a reputable carpet cleaning company in your local area. There’s tons of “advice” on the internet for carpet cleaning, but just because you read something online doesn’t make it true! You’re much better off consulting a professional.
  2. Use Dish Soap. Dish soap can be used for a lot of non-dish related household cleaning chores, but carpet cleaning is not one of them. Although the sudsing action of dish soap might, possibly, maybe remove or reduce the appearance of stains, it will also leave behind a soapy residue that will not come out without drenching the carpet with water, which can cause mold and mildew to grow on and beneath the carpet. Dish soap can also dull the color and change the texture of your carpet. So keep the dish soap in the kitchen, and leave carpet cleaning to the professionals!
  3. Apply Hairspray. Honestly, who came up with this horrible advice? Hairspray leaves behind a sticky residue that will stiffen your carpet fibers and attract more dirt and contaminants over time. And it’s almost impossible to rinse out. In fact, hairspray stains are one of the more common problems we help our customers with, so obviously it’s a bad choice for a carpet cleaning agent. Remember: hairspray is for hair!
  4. Clean with Vinegar. Vinegar is enjoying a new revival as a multi-purpose, all natural household cleaning agent. You can find articles online that recommend using vinegar for cleaning anything from toilets to clothing to silverware. It’s true that vinegar is a powerful, non-toxic disinfectant, but it’s simply not effective for removing dirt or stains. (Sorry, vinegar evangelists!) And so it is definitely NOT a good choice for carpet cleaning applications.
  5. No. Just, no. First of all, if you use hydrogen peroxide on your carpet, you run a very real risk of bleaching or adulterating the color of the carpet. Secondly, peroxide can be harmful to the carpet fibers, causing them to fray. Again, leave the carpet stains to the professionals and leave the hydrogen peroxide in the bathroom where it belongs!
  6. Just Use Water. “It’s just water! What could it hurt?” Well, turns out, quite a lot. Applying water to a stain can cause the stain to spread, and, depending upon what caused the stain in the first place, wetting it could make it set into the carpet fibers and become permanent. If the stain was caused by an acidic agent, wetting it can reactivate the acid and potentially cause more harm to your carpet, and possibly to any people or pets who come into contact with the stain.
  7. Use a Hot Iron to Remove Spilled Wax. It seems like a logical solution—heat up the wax and it will melt and be easy to get off of the carpet, right? Well, not really. Often times, wax spills sit at the top of the carpet fibers. Melting the wax again can cause it to run down into the mat of the carpet, and possibly through the carpet backing and onto the subfloor. Plus, putting a hot iron on your carpet is a fire hazard. And you definitely don’t want to create a burn mark on your carpet. We can get out a wax spill, but we can’t get out a scorch mark!


We hope that this blog post helped clear up some of the confusion about home carpet cleaning advice that’s floating around the internet. If you live in the Asheville, NC area and you need carpet cleaning services from folks who know what they’re doing, give us a call at 828. 772.1824 or drop us a line now!

5 Upholstery Cleaning Myths, BUSTED!

We’ve been in the business a long time, and when it comes to upholstery care myths, we’ve heard them all! Here are our top 5 most frequently heard misconceptions about upholstery cleaning, along with the real truth from industry professionals at Five Step Carpet Care.


  1. All upholstery cleaning companies are the same. Au contraire! Just as with any industry, ALL UPHOLSTERY CLEANERS ARE NOT CREATED EQUAL. We’ve published a handy checklist to help you make sure you are hiring a company that will do the job right, and treat you like the valuable customer that you are. Check it out here.
  2. An upholstery cleaner does nothing more than remove visible dirt. Wrong again! Proper upholstery cleaning not only removes visible dirt; it also tackles harmful pathogens that might be hidden in or under your upholstery. Things such as mold spores, bacteria, dander, and other allergens. It also freshens the fabric, making it look brighter and feel softer, and a good professional cleaning will also negate any musty odors coming from the upholstery or underneath it.
  3. Cleaning your upholstery causes it to deteriorate. Not true! We think this myth got started because there are improper cleaning methods, such as scrubbing, that can lead to deterioration of the upholstery fabric. But an experienced, professional upholstery cleaning service would never use these methods. At Five Step, we’re familiar with hundreds of different types of upholstery fabrics and how to clean them. We never use abrasives or harsh chemical agents on your upholstery. Rest assured that our gentle cleaning methods will NOT cause deterioration.
  4. DIY cleaning is just as effective as professional cleaning. Not likely. Although it is possible to clean your own upholstery using store-bought cleaning solutions and rental equipment, chances are high that your efforts will not produce the same results as a professional upholstery cleaning service. Why? Because professional cleaners have tons of experience that the average consumer does not, and because the equipment we use is of much higher quality. Since improper cleaning can damage your upholstery or lead to mold and mildew growing inside of your furniture cushions, it’s much more cost effective to hire a competent professional. We wrote an entire blog post on this topic last year. Check it out to learn more.
  5. It’s not worth the money you spend. Your furniture represents a significant investment in your home and your continued ability to enjoy it. If your furniture is dirty, you won’t enjoy it nearly as much. And in addition to present enjoyment, professional cleaning can be a smart financial decision in the longer term. Quality furniture can last a very long time—if it’s properly cared for. A yearly or bi-yearly cleaning for your sofa and chairs is much cheaper in the long run than having to replace them every few years because they look dingy and smell funny.

If you live in the Asheville, NC area and are in need of top notch professional upholstery cleaning, give Five Step a call at 828.772.1824 or drop us a line via our contact form today!


5 Signs You Should Invest in Rugs

Is it time to update the look and feel of your home? If so, there are a lot of things to consider, and one of them should be whether or not to invest in area rugs! Would your home benefit from the addition of rugs? Here are 5 signs to watch for.

  1. Your wood floors are getting scuffed by furniture, feet, or pets. It’s an undeniable truth that floors are meant to be walked on. And over time, all that walking can cause residual damage to your beautiful hardwood or laminate wood floors! One of the great benefits that area rugs provide is protection for the bare floor underneath. If you’ve noticed scuffs, scrapes, gouges or staining on your wood or laminate floors, investing in area rugs can put a stop to the problem. And over time, it’ll save you money on floor repairs and refinishing.
  2. Your feet are always freezing. You get out of bed in the middle of the night to use the bathroom, and by the time you get back, your feet are so cold that it takes you thirty minutes to get back to sleep. Or you lay in bed after the alarm clock goes off, dreading the moment when your bare feet make contact with the frigid wood or tile. Socks don’t help, and even your fuzzy slippers let in the cold. Sounds like it’s time to insulate those floors with some nice, soft, warm rugs!
  3. The rooms in your home just seem to be missing something. Maybe it’s a lack of color or vibrant patterns that help to tie together the interior design of your living space. Or maybe your living room just feels stark and somber with all the bare hardwood. Either way, there’s something missing, and it can only be remedied with rugs!
  4. Guests don’t stay long. A home full of hard surfaces is an unwelcome place for guests. They might not say anything about it, and probably they aren’t even consciously thinking it. But somewhere in the back of their minds, they are subconsciously yearning for the lush, soft comfort that only rugs can provide.
  5. You have a new baby (or grandchild) on the way. Babies love to roll around on the floor. But hard, bare wood or tile floors are not conducive surfaces for infants to roll around on and explore! Introducing area rugs to your living space will make your little ones more comfortable and less likely to be injured.


We don’t sell rugs, but we do clean them! If you live in the Asheville, NC area and you decide to make the investment in rugs for your home, give us a call for periodic cleaning. And if you decide not to go with rugs for your floor covering, that’s okay—we clean hardwood, laminate, tile, slate, and carpet, too! You can get in touch by phone at 828.772.1824, or drop us a line using our contact form.

Meet Our Crew!

Not to brag, but at Five Step Carpet Care, we’re proud and honored to have the best crew around! Our employees are skilled, professional, and friendly, and they also have cumulative decades of experience cleaning carpets, upholstery, and more. Our clients are always commenting on how neat and knowledgeable these guys are.

Meet the Crew

Intro- Version 1 from StoryShare on Vimeo.

Bottom line: our clients deserve top-quality service from top professionals, and we strive every day to deliver just that. We truly believe that you won’t find a better crew out there. But why not find out for yourself? If you’re in need of carpet, rug, upholstery, wood floor, or tile cleaning in the Asheville, NC area, give us a call at 828.772.1824 or get in touch via our contact form today!

Before and After Upholstery Cleaning!

We’re back this week with more (Nearly) Unbelievable Before and After photos of our work in Asheville, NC! But believe, dear readers, for the proof is in the pictures.

We were recently called to a client’s home for an upholstery cleaning. We could tell that, underneath the dingy layers dirt from years of use, this chair was something special. It just needed some special attention to help the beauty of the upholstery shine. So we got straight to work.

Here’s what the chair looked like before we cleaned it:

upholstery cleaning before

And here’s what it looked like when we left the client’s home:


upholstery cleaning after

We were right! That was some gorgeous upholstery beneath the dirt and stains! Look at how bright the white in the fabric is, now that we’ve worked our magic on it. Needless to say, our client was very pleased to have their chair saved from the refuse heap, and we were gratified to have provided yet another stellar customer experience.

Do you have furniture in your home that is in need of a little magic to restore the upholstery to its original glory? If you live in the Asheville, NC area, give Five Step Carpet Care a call at 828.772.1824 or drop us a line via our contact form today. We would love to have your upholstery featured in our next (Nearly) Unbelievable Before and After post!













Always Expecting a New Challenge

Our employees are a huge part of our success! We truly believe we have the best team out there, and so we decided to do a video series highlighting each of our employees as they discuss what it’s like to work for Five Step Carpet Care.

In this video, Chris talks about Five Step employee values and the importance of rising to new challenges.

What Does Spring Cleaning Have to do with Rugs and Carpets?

spring cleaning rugs

Imagine living in New York or Wisconsin before the modern inventions of electric heat, washing machines, and vacuum cleaners. It would have been quite a different life than what we enjoy today! These hardy folks brought their whole lives inside for four to six months while the cold weather raged outside. During that time, they would have had to adjust and modify their normal, warm-weather cleaning habits. Instead of carrying all of the dirty clothes and linens outside on “wash day” to launder in a big cast iron pot over a fire, they would wash their clothes in small batches in the kitchen and hang them to dry beside the wood stove or fireplace. They would leave the sheets and blankets unwashed through most of the winter. Heating with wood meant that the floors and rugs would constantly be covered with stray wood chips and pieces of bark, and by spring, everything in the house would be coated with a fine layer of ash. And the lack of light in winter would have made it hard to see well enough to clean in a detailed way.

So as soon as the days lengthened and the weather grew warmer, families did their “spring cleaning”. They spent a few days or a week cleaning everything that had grown dirty and neglected over the long, harsh winter.

One of the most important, time consuming, and labor-intensive tasks in the spring cleaning regimen was beating the rugs. People didn’t have wall-to-wall carpets back then, but they did have large, room-sized rugs woven of wool or reeds, and smaller rugs woven of old rags. These heavy, dirt-covered rugs would be hauled outside, hung up on a line in the sunshine, and beaten with sticks until no more dust remained. Then they would be left to hang in the sunshine and air out for a day or so, before being brought back in.

Thankfully, today, we have access to miraculous appliances like vacuum cleaners and washers and dryers. Though it still gets cold and dark in the winter, we no longer have to suffer through months of dirty living conditions and poor air quality just because it’s cold outside.

But, even though we now live in a time of comparative luxury, spring cleaning is still a tradition that many people uphold. Since spring is a time of renewal, it is nice to spend a few days tidying up, getting rid of the old, and making room for the new. And it’s as good a time as any to see to those household chores that only need to be done once a year. Like cleaning behind the refrigerator, changing your air filters, and, yes, treating your rugs and carpets to a thorough, professional cleaning.

Your rugs and carpets still need occasional, detailed cleaning, but nowadays you don’t have to spend all day hauling them out to the yard and beating them with sticks. Instead, you can just give Five Step Carpet Care a call. We’ll come and clean your carpets, or even pick up your area rugs, take them to our facility and return them back to you, impeccably clean and vibrant!

If you’d like our help with your spring cleaning this year, give us a call at 828.772.1824 or get in touch via our contact form today!

Get Pet Urine Out of Your Carpet!

get pet urine out of your carpet

Pet urine stains are one of the most pesky problems a pet owner can face. And they are also very common. When you have pet urine stains in your carpet or rugs, the odor is usually the first thing to greet you when you walk in the front door—even before your pets do!

But there’s good news. You don’t have to live with these smelly and unsightly stains forever. There is a solution! At Five Step Carpet Care, we regularly help customers with pet stains and pet odor problems. We get the job done right the first time, so that when we leave, the stains and odor from pet urine are completely gone and our customers are 100% satisfied.

Our unique five step cleaning process WILL get the urine out of your carpet or rugs. Not just from the surface, but from deep down in the mat of the carpet, as well.

Plus, unlike many of our competitors, our cleaning solutions will not make your pets sick. We care about the health of your family and pets, so the process we use to clean your carpets and rugs is totally green, sustainable, and non-toxic.

So if you’re dealing with the stress of pet urine stains and odor in your home, give Five Step Carpet Care a call at 828.772.1824 or use our contact form to reach out today. The next time you come home, the smell of urine won’t be the first thing to greet you—your pets will!

Five Step Company Values

At Five Step Carpet Care, we don’t cut corners, we clean them! Our company values go a long way toward keeping our customers happy. We love to see the smiles on their faces when we get the job done right the first time.

Check out this video of our valued employee, Russell, as he tells a little bit about what makes Five Step so exceptional.

If you live in Asheville, Hendersonville, or the surrounding areas and you’re in need of exceptional carpet, rug, wood floor, tile, or upholstery cleaning, give us a call at 828.772.1824 or reach out on our contact form today. We’d love to put our company values into action for you!


Area Rug Cleaning Hendersonville NC

rug cleaning hendersonville nc

Are your area rugs in dire need of a bath? We can help with that!

Five Step Carpet Care is the most trusted provider of area rug cleaning services in Hendersonville, NC and all over western North Carolina! We clean all types of area rugs—even fine oriental rugs!

We can clean just about any rug, no matter how dirty or stained. Check out some of our before and after pictures to see what we mean. We use the gentlest, most effective process available for cleaning area rugs, and our cleaning solutions are guaranteed healthy and non-toxic for people and pets. Our cleaning process is safe for all types of fibers, including wool, and will not cause fading or running of colors. Plus, with our commitment to low water usage and environmentally friendly cleaning agents, Five Step is the healthiest and most sustainable choice in Hendersonville.

And just to add one more thing to all that awesomeness, we even provide pickup and delivery service, so you don’t have to worry about how to get that heavy, oddly-shaped rolled up rug in and out of your car.

Our prices for cleaning rugs are as follows:

Regular Cleaning: $1.75 per square foot

Water/Mildew/Mold: $2.00 per square foot

Urine Removal: $2.25 per square foot

How to calculate:

Inches (length) x Inches (width) = X

X divided by 144 = Your rug’s square footage

We look forward to being your trusted source for green area rug cleaning in Hendersonville! If you have any questions, please don’t hesitate to call us at 828.772.1824 or send us a note via our contact form.