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Coronavirus/COVID-19 Update

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Earlier this week we published our company’s official response to the Coronavirus/COVID-19 crisis, and assured customers that if anything changed, we would let everyone know.

Well, not unexpectedly, a few things have changed! Read on to find out how recent developments have affected our business.

Still Providing Services at Unoccupied Properties

As a result of Buncombe County’s shelter-in-place policy that began on Wednesday, as well as North Carolina’s stay-at-home order (announced yesterday), we are temporarily changing our business practices to comply with the law and to help keep WNC safe and healthy.

Rug Cleaning Services

Until further notice, Five Step will only be able to perform cleaning services in unoccupied properties. To clarify, we can still clean carpets, upholstery, wood floors, and tile in homes, businesses, and vacation properties that are currently vacant or unoccupied.

In addition, we are still taking rugs for cleaning in our Asheville facility, and we are still offering pick-up and delivery service for rugs.

Health and Safety Precautions

As we mentioned in our last update, our crew is taking extra precautions to prevent spread of the coronavirus, such as wearing gloves and face masks, washing hands frequently, closely monitoring our health, and practicing social distancing.

We know this is a tough time for many people in our community. We hope that everyone stays safe and healthy!

 

Five Step’s Response to Coronavirus/COVID-19

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To all Five Step Carpet Care Customers,

We wanted to take a moment to share with you how we are responding to the ongoing Coronavirus (COVID-19) crisis.

For the time being, we are still open and working. There are still people (and businesses, and churches) in the community who need our services, and we want to keep providing those services as long as it’s feasible to do so.

Customers can still make an appointment with us to have carpets, upholstery, wood floors, or tile cleaned. And of course we are still providing our rug cleaning service at our Asheville facility, with pick-up and delivery available.

Our crew is taking extra precautions, too. We’re staying abreast of cleaning industry standards on how to prevent the spread of coronavirus. Our cleaning solutions are proven to kill 99.99% of viruses. We are wearing gloves to avoid spreading germs. Crewmembers are closely monitoring their own health, and of course no one with a fever, cough, or any other symptoms will be allowed to continue working.

We also remain alert to the news and to local, state, and federal guidance that may cause us to alter our policies going forward, and we will post here on the blog, as well as on our Facebook page, if anything changes.

We hope everyone is staying safe and healthy in these uncertain times.