How Can I Protect My Carpet?

carpet care

This post is the third and final installment in a series on implementing a carpet maintenance program for your home or business. In Part 1, we talked about vacuuming frequency. Part 2 discussed how often you should get your carpets professionally cleaned. In this post, we’ll take a look at some easy ways to protect your carpet and mistakes to avoid to prolong your carpet’s life and to increase your enjoyment of it.

What can I do to protect my carpet? This is a question we hear from customers all the time. Luckily, there are several simple things you can do to keep your carpet clean, lush and beautiful for years to come. Below is a list of do’s and don’ts that will help you maintain your carpets, whether in a home or workplace setting.

DO:

  • Provide welcome or “walk-off” mats at ground level entry areas to catch and contain dust and soil tracked in from outside.
  • Clean these mats regularly.
  • (In residences) Ask family members and guests to remove shoes at the door.
  • Implement a regular vacuuming schedule (read our post on vacuuming frequency to decide how often you should vacuum.)
  • Vacuum room edges and under furniture every second or third time you vacuum.
  • Brush and bathe pets regularly to reduce hair, dander and dirt from being absorbed by your carpets.
  • Avoid eating juicy or sticky foods in carpeted rooms.
  • Serve children beverages in cups with tight-fitting lids.
  • Act fast to remove a stain. The longer you wait, the more opportunity the stain has to set in the fibers and absorb into the carpet padding. This can lead to odor and mold growth.
  • Keep a small remnant of your carpet for testing new spot cleaners or other cleaning solutions before using on the installed carpet. Some cleaners can damage the color or texture of certain carpets.
  • Have your carpet professionally cleaned periodically. (Read our post on carpet cleaning frequency to decide how often.)

DON’T

  • Vigorously scrub a carpet stain. It is ineffective and will push the stain further down into the carpet, while fraying the carpet fibers. Blot instead.
  • Use the wrong cleaning product. To avoid permanent damage or discoloration, thoroughly read the manufacturer’s instructions on the product’s label to ensure compatibility.
  • Use deodorant powders incorrectly. Deodorizing powders can leave gunky residue on your carpet, which can become more and more noticeable over time with repeated use. Remember, deodorants are not a substitution for professional cleaning!
  • Use too much cleaner. Oversaturating your carpet with cleaning solution can lead to permanent damage and can allow dirt-attracting residue to build up. Check the label on the product to determine how much to use.
  • Rent faulty carpet cleaning equipment. Rental equipment is frequently damaged and unfortunately, it is often not maintained properly. Sometimes rental machines can do more harm than good.

With a little bit of knowledge and planning, you can get the most out of your carpet for many years to come! We hope you found this series of blog posts helpful and informative. If you live in western North Carolina and want to discuss one-time or regularly scheduled carpet cleaning for your home or business, give us a call at (828) 772-1824.

How Often Should I Have My Carpets Cleaned?

asheville, how often should i have my carpet cleaned

This post is Part 2 in an informational series on carpet maintenance. In the first post, “How Often Should I Vacuum?”, we discussed the reasons for regular vacuuming and considerations on determining how frequently to vacuum. Today, we’ll talk about professional carpet cleaning.

“How often should I have my carpet cleaned?” This is probably one of our most commonly asked questions. And it’s not a simple one to answer. Just as with vacuuming (or really any home or office maintenance regimen, for that matter), the answer will vary from place to place and person to person. But there are a few factors to consider that should help you plan an effective cleaning schedule for your home or business.

Most people don’t think about getting their carpet cleaned unless it is visibly dirty or has noticeable odors. But even if your carpet doesn’t exhibit any stains or odors, it is still important to have it cleaned periodically in order to protect the health of your home’s inhabitants or your business’ employees and customers.

As we discussed last week, carpet absorbs and traps pollutants over time. Some of these, like dust, pollen and fungi, are pretty easily combated with regular vacuuming. But others, like bacteria, viruses, chemicals and pesticides require professional cleaning to extract.

Here are some factors to consider when implementing a cleaning schedule for your home or place of business:

  1. Family residences and office buildings should stick to a regular cleaning schedule of every six to twelve months for the higher traffic areas. Lower traffic areas such as guest bedrooms or conference rooms may need less frequent cleaning.
  2. Restaurants and nursing homes should have carpets cleaned more frequently in order to maintain a healthy environment. Monthly cleaning is recommended.
  3. Schools should have carpets cleaned on an every three to six month schedule.
  4. Day Care Centers: Young children are built low to the ground and attract a lot more dirt and dust than adults, as well as bacteria and viruses. They are also much more susceptible to contagious diseases and respiratory problems due to poor air quality. Therefore, it is recommended that daycare centers have carpet cleaning done weekly.
  5. Special Circumstances: If the humidity is high in your area, or if you live in a place with a lot of dust, you may want to consider more frequent cleaning. Same goes for homes with pets. Ground floor rooms will require more frequent cleaning than upstairs rooms. Schools, nursing homes, medical facilities and daycare centers will want to commit to rigorous weekly cleaning when dealing with epidemic disease.

Hopefully, this brief guide will help you make informed decisions when implementing a carpet cleaning schedule. Be sure to check out our next installment in this series, “What Can I Do to Protect My Carpet?” in two weeks.

 

How Often Should I Vacuum?

how often should i vacuum

We clean a lot of carpets, and there are a few questions we get asked regularly. One is:  How often should I vacuum? Another is: How often should I have my carpet cleaned? And finally: What can I do to protect my carpet?

To try and help you gauge the answers for yourself, we decided to write a three-part series on these topics. This post, Part 1, will deal with vacuuming frequency, and Part 2 will deal with professional carpet cleaning frequency. Part 3 will detail some steps you can take aside from vacuuming and professional cleaning to protect your carpet and prolong its life.

We install carpet in our homes and businesses in order to enhance our quality of life and improve our aesthetic surroundings. There are other benefits to the carpet as a floor-covering, however; namely, it reduces noise and vibration and helps insulate against cold air rising up from beneath the floor. These are especially popular reasons for installing carpet in office and retail businesses.

But the carpet is also an absorber of matter. It attracts and traps unwanted substances over time, whether these substances are visible or not. In other words, even though your carpet may not be visibly stained or dirty, it can still hold pollutants as a result of normal use. These pollutants can include soils, fibers, and atmospheric dust, as well as allergens such as pollen, fungi, mycotoxins, microscopic mites. If you have pets, you can add pet hair and dander to the list as well. Happily, regular vacuuming is moderately to highly effective at removing these pollutants. (Bacteria and viruses can also hide in your carpet, but these are more difficult to extract with just vacuuming. We’ll deal with them in our next post.)

So, how often should you vacuum? Well, it depends. Not only is the answer going to vary from home to home and office to office, but it can also vary from room to room and season to season.

Once a week will probably be sufficient for a moderate-traffic room with no extra considerations such as pets, children or high humidity. Light traffic rooms may need less, and high traffic rooms may need more. You can determine your carpet care maintenance program by evaluating the list below.

Some factors to keep in mind when deciding how often to vacuum are:

  1. Frequency of use: is the room a high traffic area, like a family room, waiting room or hallway? These sorts of rooms will need more frequent vacuuming than low traffic areas like guest bedrooms and conference rooms.
  2. Children: Do you have children living in your home, or does your business cater to a lot of children, like a daycare or an indoor entertainment facility? If so, you will want to vacuum more often, not just because children tend to be greater vectors for dust and debris, but also because they are more susceptible to illness than adults.
  3. Sick and Elderly: Does your business serve the elderly and/or infirm? If you are operating a medical facility or a nursing home, you will want to vacuum more often as well in order to protect the health of your vulnerable patients.
  4. Temperature, Humidity and Time of Year: Does the area get more traffic during the summer than the winter? Often, the carpet in homes will need more vacuuming in the warmer months because people spend more time outdoors and therefore bring in more dust and debris from outside. Humidity is also a factor: the moisture in the air can collect pollutants and then condense on the carpet.
  5. Pets: Have cats and dogs? You should probably double the frequency of vacuuming in the rooms where they spend the most time.
  6. Smoking, cooking, and woodstoves: Smoke and ash can easily get trapped in your carpet, as can oils and other cooking residues.
  7. What floor is the room on? Ground level floors tend to absorb more matter from outside than upstairs floors.

vacuuming frequency

We hope you found this post informative and helpful! Check out Part 2 in our series, “How Often Should I Have My Carpet Cleaned”, which will be published in two weeks. For other information on cleaning your carpet check out this page.

Carpet Cleaning Hendersonville NC

Hendersonville Carpet Cleaner

A lot of folks have called to ask us if we serve areas outside of Asheville, and the answer is YES! We are your go-to carpet cleaner for all points west. If you’re looking for quality carpet cleaning in Hendersonville, NC or other parts of western North Carolina, we’ve got you covered!

Five Step Carpet Cleaning is WNC’s most trusted green carpet and rug cleaning service for a reason. We offer prompt, dependable service, and best of all, when we clean your carpets, area rugs or oriental rugs, you can be sure that they’ll actually be clean!

Our team is friendly and professional, and willing to go the extra mile to get the job done. Plus, we use a completely non-toxic, environmentally friendly cleaning process (link), so you can feel good about your choice to protect the health of your family and the environment while you’re enjoying your freshly cleaned carpet.

We take care of all types of carpet and rug challenges, including ground in dirt, food stains and pet stains and odor. And we also clean upholstery, tile, slate and hardwood floors. We don’t cut corners, we clean them!

We serve both residential and commercial clients (link) all over WNC, including the following areas:

  • Asheville
  • Hendersonville
  • Waynesville
  • Sylva
  • Marshall
  • Cherokee
  • Rutherfordton
  • Forest City

And we’ve even been known to travel outside of the region. If in doubt, give us a call at 828.772.1824 or use our contact form to find out if we serve your area.

 

 

Oriental Rug Cleaning Asheville NC

oriental rug cleaning, asheville nc

If there’s one thing every oriental rug owner should know, it’s the number of a good, professional rug cleaner. Buying an oriental rug can be a serious investment, and keeping it beautifully maintained is a lifelong commitment. So don’t just choose the first company in the phone book or the first result that comes up on the search engine. Get to know the people who are going to clean your oriental rug, and make sure you can trust their cleaning process.

If you’re looking for a good, trustworthy oriental rug cleaning service in or near Asheville NC, we encourage you to do your research on all the companies vying for your business. To help you make an informed decision, we’ve made a short video to explain how we clean fine rugs. Check it out!

And here are a few facts about our fine rug cleaning technique:

  • We use the gentlest, most effective process available for cleaning oriental rugs and other fine rugs.
  • We don’t use bleach or bleach-based cleaners.
  • Our prices are affordable.
  • We can eliminate stains caused by ground in dirt, food spills, mold and mildew, and even pet stains.
  • We don’t use enzyme-based cleaners.
  • There are no harsh chemicals in our cleansers.
  • We don’t wash your rug in a tub with other rugs.
  • Our cleaning solutions will not cause the colors on your rug to fade or bleed.
  • Our cleaning process is completely safe for wool fibers.
  • We offer to pick up and delivery service.
  • Our products and process are entirely non-toxic and environmentally friendly.
  • Our team is professional and reliable. You can trust us to take good care of your fine rugs.

 

Our prices for cleaning rugs are as follows:

Regular Cleaning: $1.75 per square foot

Water/Mildew/Mold: $2.00 per square foot

Urine Removal: $2.25 per square foot.

 

How to calculate: Inches x Inches = X

X Divided by 144 = Your Square Footage

 

We look forward to being your trusted source for green oriental rug cleaning. If you have any questions, please don’t hesitate to call us at 828.772.1824 or send us a message via our contact form (link).

Upholstery Cleaning Asheville NC

Upholstery and Furniture Cleaning Asheville

You might not be able to tell it from our name, but at Five Step Carpet Cleaning we clean a lot more than just carpets. Among other things, we also handle upholstery cleaning needs in Asheville NC and the surrounding areas. We thought about naming our company “Five Step Carpet, Rug, Upholstery, Tile and Grout and Hardwood Cleaning”, but it wouldn’t fit on our business cards.

Upholstered furniture is the unfortunate victim of a lot of continuous, though unintended abuse. Beverage spills and food and ink stains are common. Even spilled water can often leave a stain. And you simply can’t avoid the dirt and grime that gradually gets ground into the fabric from years of use. It comes from your clothes, your pets, and even the oils on your hands. Life leaves your upholstery dingy and dull. And unless you cover your furniture in plastic, it will inevitably happen. But plastic detracts from the attractiveness of your upholstery, and it isn’t very comfortable to sit on, either.

The spot cleaning products available on the market don’t do much to lift the dirt and stains from your upholstery, either. And sometimes they can fade or otherwise damage the fabric. Not to mention, they are made with toxic ingredients that can be harmful to you and your family and pets.

But there is a solution! Our team of professionals can thoroughly clean all of the years of dirt and residue from your upholstery, giving it new life and vibrancy. And for an added benefit, our cleaning process is completely green and non-toxic, so you don’t have to worry about negative health effects for your family, your pets or the environment.

Chances are, you’re eventually going to need upholstery cleaning. So when that time comes, call us at 828.772.1824 or reach out to us via our Contact Form. We’ll take care of it.

Carpet Cleaning Asheville- Before and After

Kids are great, but there’s no denying that they can be one of the top causes of carpet catastrophes! It would be nice if they came with instructions, or better yet, damage insurance. But just rest assured knowing that when it comes to carpet and upholstery, whatever your kids can dish out, Five Step Carpet Cleaning can take it.

Of course, regular wear and tear is to be expected with small people in the house. But there are also those special, out of the blue messes that leave behind horrendous stains. Mud pies, kool-aid, finger paints… we’ve seen it all and lived to tell the tale.

Take for instance this recent stain we got out of a client’s carpet. The Asheville family’s four-year-old twin boys had apparently decided to have an ice cream sundae party on the living room floor, and the result was a couple of the most glorious chocolate and raspberry sauce stains we’ve ever witnessed!

carpet cleaning asheville, tough stains

And here is the same section of carpet after we worked our magic on it! Not only were we able to get those stains out, but we left the rest of the carpet looking like new, as well. And we did it all using our environmentally friendly five step process, which uses less water than other carpet cleaning solutions and releases no toxic chemicals into your home or our precious waterways.

carpet cleaning asheville, before and after

If you are an Asheville parent of young children, you might want to take the advice of one of our customers and keep our number posted on the fridge right next to the pediatrician’s. That number is 828.772.1824, or you can use our Contact Form to get in touch with us. We’re here for you!

Asheville Pet Stain Removal

Natural-Dog-Stain-Removal

Do you have pet stains on your carpet or rugs? Don’t firebomb yet! There IS a better solution. Five Step Carpet Care is the best choice for Asheville pet stain removal.

You may have heard stories from friends or relatives about how they hired a carpet cleaning company to get the dog or cat urine stains out of their carpet, and how it never really got rid of the odor, or the stains came right back. You might be thinking, “OMG! I’ve got to shell out thousands of dollars to replace all the floor coverings in my house!” Or worse: “It would probably be cheaper to just demolish the house and start all over!”

Not to worry. Five Step Carpet Care are Asheville’s experts at pet stain removal.  We CAN get rid of those pet stains, and the odor, too! And they won’t come back. (No guarantees that your pets won’t make new ones, however!) Plus, unlike our competitors, our cleaning solutions are 100% green and non-toxic, because we care about the health of our customers, their families, their pets and our environment.

Our innovative cleaning process will make your carpets, area rugs, and even fine oriental rugs look (and smell!) as good as new. Our unique five steps leave no soap or residue behind on the carpets for dirt to be attracted to. Therefore, your carpets stay cleaner much longer. We offer pick up and delivery service for rugs. And we also offer an effective cleaning and polishing service for your hardwood floors, as well as green upholstery cleaning.

You shouldn’t have to choose between having clean carpets and keeping your beloved pets. If you’re struggling with pet stains and odor, don’t set fire to your carpets! Pick up the phone and give us a call at 828.772.1824 or use our contact form to get in touch today!

Asheville Carpet Cleaning for Businesses

red-carpet

At Five Step Carpet Care, we provide Asheville carpet cleaning services not only for residential carpet and rug care, but also for Asheville’s businesses, from offices to hotels to restaurants. If your business has carpet and gets a lot of foot traffic, seasonal carpet cleaning is not an option; it’s a necessity. Regular carpet cleaning may seem like a large, extraneous expense. In fact, it might seem like you’re saving money by not having it done. But have you ever thought about how much it may cost you to put it off?

When you calculate in missed revenue from customers deciding not to patronize your establishment due to dirty or dingy floors, and the bad reviews that get passed around as a result, dirt could be costing your business tens of thousands of dollars per year! It’s certainly much easier on the budget, and better for your business’ reputation, to invest in regular carpet and rug cleaning.

Our commercial clients in WNC include such high traffic businesses as Fun Depot, Abbington Green Bed and Breakfast and The Chocolate Lounge, plus many more. They prefer Five Step because of our green, non-toxic cleaning solutions, and the fact that when we clean the stains out of your carpets, they actually stay gone! Here’s what Roy Dickerson of Fun Depot had to say about our Asheville carpet cleaning services:

“Talking about a Guy who knows how to clean carpets! We at Asheville’s Fun Depot have had 5 or 6 carpet cleaning companies come to the Fun Depot to clean the carpets over the past 7 years. After they finished the carpets looked fine, but in a couple of days the stains resurfaced. A couple of years ago, I called Scott with Five Step to see what he could do. For the first time, the stains were gone. Scotty and his team are always very prompt and professional. I highly recommend his service for rugs or carpet!”

So if your business’ carpets are starting to show wear, remember: it’s cheaper to keep them clean and regularly maintained than it is to put it off til later!

In addition to rugs and carpets, we also clean wood floors, furniture, upholstery and tile and grout, and we serve Asheville, Hendersonville and all the surrounding areas. For more information or a quote, please call us at 828.772.1824 or use our contact form.

Green Carpet Cleaning- What Are the Five Steps?

It’s in our name, and referred to in all of our promotional material – our famous “Five Step Process” for restoring your carpets and rugs to their pre-worn glory. Our clients in Western North Carolina agree that the five steps (along with our reliability and professionalism) are what make us Asheville’s best green carpet cleaning company. You might have even heard from friends or business associates how well the five steps work, but you’re still mystified. What are the five steps??

We’re not interested in smoke and mirrors. A lot of carpet cleaners out there will come and clean your carpets and get all the stains out, or so you think, until a few days later, the stains re-emerge from beneath the carpet or rug, and you realize you’ve just wasted a bunch of money on nothing! On top of that, these companies won’t even tell you what goes into their cleaning solutions!

Our green carpet cleaning solution is non-toxic, biodegradable, colorless, odorless and hypoallergenic. It contains no soap, bleach or enzymes. That means it’s safe for your carpets and healthy for your kids and pets. Also, we use a lot less water than our industry competitors. This means lower risk of shrinkage and color fading, and it’s much more environmentally friendly and sustainable. Since our cleaning solution is soap-free, your carpets will stay clean longer, as there is no residue left over for dirt and grime to adhere to.

oriental rug cleaning, carpet cleaning, five steps, green carpet cleaning

At Five Step Carpet Care, we believe that honesty is the best policy, and that if we only use the most environmentally friendly cleaning products, we can afford to be honest about what we use. We believe that the health of our clients and the environment is more important than our bottom line. So without further ado, here are the famous “Five Steps”!

  • STEP 1: A professional soil extractor is used to remove deep down dirt, dust and allergens.
  • STEP 2: Non-toxic cleaning solution is applied to carpet fibers with special attention given to problem areas.
  • STEP 3: A professional rotary activator is used to loosen and lift deeply embedded soil and stains from the carpet. At this step, we also use hot water extraction if necessary.
  • STEP 4: A machine with a special 100% cotton bonnet is used to remove any remaining soil and pollutants. It also accelerates drying.
  • STEP 5: Carpet pile is groomed to give it the new carpet look and feel. Furniture is placed back to its original position with special protective pads.

And that’s it! Not so complex, and it really works! If you’re looking for green carpet cleaning in Asheville, NC and the surrounding areas, give us a call at 828.772.1824 or use our contact form to drop us a line today!