BEFORE AND AFTER! Tile Cleaning Pics

We’re back again with more awesome before and after pictures!

We recently did a tile cleaning for a client in the Asheville area. This tile was in dire need of some TLC! Over time, tile floors can pick up layers of dirt and grime that just won’t come off with regular cleaning. The grout can get especially dirty, as the porous material sucks up dirt and doesn’t want to let it go!

Here is the picture of the tile before we cleaned it. As you can see, there are some large stains on the tile and the grout is almost black with years of collected grime. But not to worry; this a job Five Step Carpet Care can handle!

asheville tile cleaning

And here is what the tile floor looked like after we finished with it. The big stains are gone, and now the grout is back to its original, sandstone color. Not a speck of dirt or grime to be seen!

tile cleaners asheville nc

Another floor was renewed by our superior and effective cleaning techniques. Another customer was overjoyed that they wouldn’t have to replace their floor. Our job was done. We drove off into the sunset in our big, white van, satisfied with the day’s accomplishments and ready to tackle another floor tomorrow!

Want to see more of our great before and after photos? Check them out.

Carpet Cleaning Before and After Pics

Hardwood Floor Cleaning Before and After Pics

Oriental Rug Cleaning Before and After Pics

If you live in the Asheville area and you’re in need of slate or tile cleaning, give Five Step Carpet Care a call at 828.772.1824, or get in touch via our contact form today! We also clean carpet, area rugs, upholstery, and hardwood floors, and we serve homes and businesses in the Asheville area and throughout Western North Carolina.

Asheville’s #1 Source for Carpet Cleaning and More!

Here’s another fun video we created to let people know about Five Step Carpet Care and everything that we do. Check it out! As you can see, we do A LOT more than just carpets. So if you’ve got dirty carpet, area rugs, oriental rugs, upholstery, wood floors, laminate floors, tile, or slate that needs cleaning–give us a call today! Our number is 828.772.1824 or you can always get in touch via our contact form.

We look forward to hearing from you and making your floors and upholstery look like new!


Our Mission is What Sets Us Apart

Check out our new video, where owner Scott Finney sits down to talk a little bit about Five Step Carpet Care, our mission, and what makes us so different from other carpet cleaning companies. Big thank-you to Amplified Media for producing the video!

If you live in the Asheville area and want to find out first-hand what makes Five Step so great, give us a call at 828.772.1824 or use our contact form to get in touch today!

WNC Carpet Cleaning – Before and After

Time for more amazing before and after photos from our archives! We work hard week in and week out cleaning carpets, upholstery, wood floors, and more for our customers in WNC, and from time to time we like to share pictures of our work here on the blog. This week we want to show you a great example of the type of stain a lot of people might think is “impossible” to clean.

In this before photograph, as you can see, there is a big, black stain on the carpet. It looks like someone dumped a bag of charcoal out and then stamped it into the carpet fibers. But this is more likely a case of dirt, and possibly liquids, being ground into the carpet and left to sit over time. Either way, the carpet looks done for! We receive many worried calls from folks who have similar carpet stains. They’re not sure if they should have the carpets cleaned, or if it would be better to just rip them out and burn them!

wnc carpet cleaning, western north carolina, carpet cleaners

But not to worry. We can tackle stains like this and worse. In our time cleaning carpets, we’ve cleaned everything from chocolate sauce to candle wax out for our customers. So here’s the after pic of that black-stained carpet section above.

wnc carpet cleaning, asheville, carpet cleaning

As you can see, the stain came out! Our Five Step cleaning process is what makes these amazing results possible.

Want to see more of our epic before and after shots? Check out the links below.

More Before and After — Carpet

Before and After — Upholstery

Before and After — Oriental Rug

Before and After — Area Rug

If you live in western North Carolina and you have carpets, at some point you’re going to want to have them cleaned. When that day comes, give Five Step a call at 828.772.1824 or use our contact form to get in touch today!

 

 

Best Upholstery Cleaners Asheville, NC

upholstery cleaners in asheville, upholstery cleaning

Why do our customers say that we are the best upholstery cleaners in Asheville? Well, for one thing, when we come to your home to clean your upholstery, we actually get it clean (unlike some of those other guys!) We can clean types of fabric that other companies won’t touch, and get out stains that other companies can’t clean. Take a look at some of our before and after pics to see what we mean.

But our commitment to excellent work isn’t the only reason for our great reputation! We’re also known for the friendliness and professionalism of our crew. Our customers love the fact that we arrive when we say we will, we treat our customers courteously, and we never leave a mess behind. We even wear gloves to prevent the transfer of oils, dirt, and sweat from our hands onto your upholstery!

Plus, our cleaning solutions are non-toxic and sustainable. Our customers like knowing that their families and pets are safe from potentially illness-causing chemicals, and that by choosing Five Step Carpet Care, they are making a better choice for the planet by conserving water and keeping harmful toxins out of our streams and rivers.

Are you looking for upholstery cleaners in Asheville, NC? Why not go with the best? Give us a call at 828.772.1824 or use our contact form to drop us a line today!

What Customers Say About Five Step Carpet Care!

Looking for carpet care, upholstery cleaning, wood floor cleaning, or tile and slate cleaning in the Asheville, NC area? There are a lot of choices on the market, so you’ll want to do your research. A few weeks ago, we published a blog post full of tips for hiring a good carpet cleaner. Go ahead and check it out if you’d like. We’ll wait.

Number 5 on that list was “Check Reviews!” This week, we’d like to share with you some of the reviews we’ve received from happy customers over the years. All the reviews below are from Google, where Five Step Carpet Care has an average 5 star rating. But you can also find reviews for our company on our Facebook page.

So take a look at what our customers have to say about their experiences with Five Step Carpet Care. We’re really proud of our work and we’d love to make you a happy customer, too!

customer review

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testimonial

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carpet cleaner customer review

customer feedback

asheville carpet cleaning reviews

If you are in need of carpet, upholstery, wood floor, or tile/slate cleaning in the Asheville area, give us a call at 828.772.1824 or use our contact form to get in touch today!

Asheville Pet Odor Removal

asheville pet odor removal

What’s that smell???

Hey Asheville, pet odor removal is possible!

Is your home plagued by pet odors that you can’t seem to get rid of? Chances are, those unpleasant smells are coming from your carpet. So is it a lost cause, or is there a way to rid your home of the foul smells without shipping your furry friends off to the farm?

 

Maybe your puppy had a few accidents in the living room before you succeeded in house-training him. Or your cat has a habit of kicking litter from her box from the vinyl-floored bathroom into the carpeted hallway. These smells can stick around even if you succeeded in removing the stains! That’s because the smell is actually coming from the bottom of the carpet, or even the padding underneath. But potty accidents aren’t the only cause of pet odors in carpet. Fur and dander can also get ground down into the carpet fibers, accumulating over time and leading to that unmistakeable “dog smell”.

You might not even notice the pet odor in your home on a regular basis. Humans get acclimated over time to the smells of our furry friends. Sometimes it takes leaving the house for a vacation or business trip and coming back home to notice the smells. It might be slightly embarrassing to know that visitors smell this odor that you don’t even notice!

But regardless of whether your carpet’s pet odors stem from a rough house-training period, or just months of accumulated hair and dander, rest assured that hope is not lost! You don’t have to rip out the carpet and start over. Quality professional carpet cleaning can address these smells for good.

Remember to choose a carpet cleaning company that uses a non-toxic cleaning solution. This is of utmost importance in order to protect your pets’ (and your family’s) health.

If you live in the Asheville, NC area and are struggling with unpleasant pet odors in your home, give Five Step Carpet Care a call. Or you can contact us here.

We’ll get rid of those smelly spots so that you and your pets can enjoy your carpet again! Best of all, we’ll do it without leaving any toxic residue behind.

Carpet Care for Small Businesses

Let’s talk about carpet care for small businesses!

carpet care for small businesses

If you own a small business, you know how overwhelming it can be to make sure that everything gets done. Product and service delivery, hiring, billing, customer service, marketing, equipment maintenance, payroll, and taxes have all got to be completed on schedule. And with all of those demands on an entrepreneur’s time, it’s understandable that some other things always seem to get put off until later.

Why is Professional Carpet Care So Important?

Getting your carpets professionally cleaned can often be one of those “back burner” tasks. But if your small business location has carpet, it’s important to keep it looking fresh and clean—especially if you receive customers at your business location. But aesthetics are not the only concern. Your health, as well as that of your employees and customers, is also a factor.

Over time, carpets accumulate pollutants that can become a health hazard. Some of these pollutants, such as mold spores, pollen, and dust, are sufficiently combated with regular vacuuming. But others–like bacteria, viruses, chemicals and pesticides–can only be extracted with professional cleaning. These contaminants can be transferred onto carpets from foot traffic, drafts from an open door, spills, or even sneezes. In order to keep your business location’s carpets beautiful AND healthy, it’s a good idea to commit to routine cleaning.

How Often Should I Have My Business’ Carpets Cleaned?

But how often should you have your business’ carpets cleaned? Well, that depends on what kind of business you are running. Here are some guidelines to help you decide:

• If you do not receive clients at your location, and you have relatively little foot traffic, you can probably get by with yearly professional cleanings.
• If your business location does receive clients, or has moderate to heavy foot traffic, two to three cleanings a year are recommended.
• Restaurants, hotels, and nursing homes should have carpets cleaned more frequently in order to maintain a healthy environment. Monthly cleaning is recommended.
• Elementary and high schools should have carpets cleaned on an every three to six months schedule.
• Carpets in kindergartens or day care centers require extra attention. Young children are built low to the ground and attract a lot more dirt and dust than adults, as well as bacteria and viruses. Their developing immune systems are also much more susceptible to illness from bacteria or viruses. Therefore it is recommended that daycare centers have carpets professionally cleaned monthly.
• During a period of epidemic disease (such as flu): schools, hotels, nursing homes, restaurants and daycare centers should commit to rigorous weekly cleaning.

Vacuuming and Protection for Your Carpets

In between cleanings, keep your business’ carpets looking great by sticking to a routine vacuuming schedule. When having work done inside your location, put down adhesive carpet protection strips where the heaviest foot traffic will be. It’s also a great idea to place welcome mats both inside and outside of the main entryway for customers and employees to wipe their feet on before entering the space. When small spills or stains occur, you can blot (not rub) with a dry paper towel to remove as much of the moisture as you can. Don’t use spot cleaners on your carpet unless you have tested them in an out-of-the-way location first to ensure they don’t result in fading or damage to the carpet fiber. Finally, be aware that attempting to clean your business’ carpets on your own can result in a voided manufacturer’s warranty.

We hope this blog post helped you make an informed decision about carpet care for your business! If your business is located in the Asheville, NC area, give Five Step a call or contact us for your carpet care needs.

Asheville Hardwood Floor Cleaning – Before and After

We’re back again with more epic before and after photos of our work! This is the first time we’ve spotlighted our Asheville hardwood floor cleaning skills in our before and after series.

As you can see, these floors were looking pretty worn when we arrived. The original luster of the wood is completely gone, and the surface is marred with scuff marks and—is that paint?

asheville hardwood floor cleaning

But check out this after photo! Have you ever seen a prettier, shinier hardwood floor? Now you can see the rich wood grain coming through, and the floor’s not only clean—it’s radiant!

wood floor cleaners asheville nc

If you’re looking for a great hardwood floor cleaning service in Asheville, NC, give us a call. We’re WNC’s first choice for top-quality, sustainable wood floor cleaning. You can reach us at 828.772.1824 or use our contact form to get in touch today!

Here are a few more of our great before and after shots!

Before and After Carpet Cleaning

Before and After Fine Rug Cleaning

Before and After Oriental Rug Cleaning

Before and After Area Rug Cleaning

Before and After Upholstery Cleaning

 

 

Tips for Hiring a GOOD Carpet Cleaner

asheville, hiring a good carpet cleaner

Hiring a good carpet cleaner can pose a difficult choice, to say the least. Since carpet cleaning is something most people only do once every couple of years, it can be hard to maintain a relationship with your carpet cleaner like you do with a mechanic or lawn care service. And with so many options on the market, it’s hard to know what type of service to go with. To make matters worse, many carpet cleaning companies make it nearly impossible to find out basic information through their website or promotional materials, such as whether they use bleach or soap products in their cleaning solutions. And then there are always those horror stories about carpets getting completely ruined by incompetent cleaners—or, even worse, a child or pet becoming ill from exposure to the carpet after cleaning.

Thankfully, there are ways to limit the possibility of something going horribly wrong when you are hiring a carpet cleaner. It’s a fairly simple matter of doing a small amount of homework before making your decision. Here’s a quick list of items to check up on for each company you consider.

  1. Find out how long the company has been in business. While a shorter length of time in business shouldn’t necessarily disqualify a carpet cleaning service (everyone has to start somewhere), it is important to determine how much experience the company has. You don’t want to be taken in by a fly-by-night company that will clean your carpets today and go out of business next week. If the company you’re considering has been around for less than a year or two, find out what experience the owner and employees had prior to the company’s opening, and check online for reviews and testimonials.
  2. Learn what type of equipment and carpet cleaning solutions they use. There are all types of carpet cleaning systems and equipment. You should be able to fairly easily determine what kind your prospective carpet cleaner uses by looking on their website. If they don’t have a website, that might be a warning sign. If the information you’re looking for isn’t readily available on the website, the owner or representative should answer your question when you ask without hesitation.
  3. Pricing considerations. There are a lot of things in life that you can skimp on, trying to get the absolute lowest price. Carpet cleaning is not one of them. An unbelievably low price usually means unbelievable incompetence. On the other hand, if the price seems way too expensive, you would probably do well to keep shopping. Do the math. Does it seem reasonable that a company could stay in business charging the price that you were quoted, without cutting corners?
  4. Make sure the company is bonded and insured. No matter how good a carpet cleaning service is, no one is immune to accidents. As with any service provider doing work in your home, make absolutely sure the service you choose is bonded and insured…just in case.
  5. Check Reviews. It’s the age of information! If you can’t find reviews of a service company online, chances are they’re either brand-spanking new, or they are going to great lengths to keep reviews off the internet. Good companies LOVE reviews. Even if there’s an occasional nasty one, the good ones more than make up for it by bringing new business to their door. Free sites like Yelp! and membership sites like Angie’s List will show you reviews of all the relevant service providers in your area. But Googling the name of the company you’re researching is also an effective way to find reviews.
  6. How do the company representatives treat you? Even if a company passes all five of the tests above, you want to make sure they’re going to treat you with respect and consideration. When you call or email the company, do they get back to you within a reasonable time frame? Are they friendly and courteous? Do they answer your questions honestly? If the company passes this final test, you’ve probably found yourself a keeper.

We hope this list helps you through the sometimes frustrating task of choosing a carpet care company. If you live in the Asheville, NC area, you are welcome to put us to the test! Peruse our blog and website, and feel free to call us at 828.772.1824 or get in touch through the contact form with any additional questions you might have.